Two years ago Buttons installed a new furnace completely to my satisfaction. However, just last week I realized the humidifier wasn't working which was due to a small connection error on their part. After contacting them and explaining the situation, Todd immediately came down, took a look, called in a technician who confirmed the problem was with the install, and then another technician came a few days later and replaced the parts to make the humidifier work again. To say the least, after two years, I am so impressed with the prompt, courteous and ethical customer service I received, all at no cost to me, and I can't say enough good things about this company. In this day and age of unethical workmanship and companies ripping us off, I would highly recommend Buttons Heating to anyone who requires an honest heating or air conditioning company.
- Approximate cost of services:
- $6,000.00
- Company Response
Hi Vicki,
We thank you for bringing the matter to our attention. We all take a great deal of pride in our commitment to offer great workmanship and tremendous service and to
leave every home with a very satisfied homeowner. In this case we missed a small step that was obvious upon a second look. We are sorry for the inconvenience, but glad we have gotten it all sorted out. Thank you for your patience and understanding. We look forward to serving you again.
The Button's Team