Cadillac Custom Shutters

Shutters & Blinds
41 Winges Rd, Unit 4 Vaughan ON L4L 6B3
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Cadillac Custom Shutters
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79%

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Reviews by rating (past 12 months)

Reviews for Cadillac Custom Shutters

Average customer rating:
8.1 10 (50 reviews)

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Maggot in Markham
Maggot in Markham
1 review Markham, ON
1/10

shutters

Had shutters installed in 2009. The finish on the shutters was not good at all. Little bumps, marks and chips all over. Would not use this company again. Not what I expected!!!!!!!

1 of 1 people found this review helpful.
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Company Response

Just so you know we stand behind our product. You are posting this review 2 years after receiving your shutters. Did you contact when you received the shutters with your concerns? You welcome to contact me now @ 416-665-9392.

Steve

Marco B in Woodbridge
Marco B in Woodbridge
11 reviews ,

First Review

8/10

Shutters

I wanted to write this review after enough time to check the initial quality of the new shutters installed in our home. Ernie was a great salesman.. knew his stuff and was very nice to us during the whole process. Gave us a ton of shades to cover our windows while our shutters were being built. The install was good with a few fixes needing to be done by a second person a few days later.

There was one fix in particular I didn't much appreciate... there was a an area on one of our shutters with an inferior finish... so we brought it back to them to refinish and return to us... it was done fairly quickly but the bad finish was pretty much still there.. (we couldn't be bothered to remove it and bring it back again) we noticed after a few months the bottom of the shutter started to bubble and peel... we may need to seek warranty work on that eventually...

With that said... I would recommend Cadillac Shutters... as a lower cost alternative to high-end shutters... why? the price was great.. but the fit and finish of the shutters are just "good". Rough spots, wavy paint, clumps.. nothing you would notice from far away.. but you would up close... acceptable in my case. Why pay double the price if you don't need to.

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Company Response

Thank you for your review. In the event you feel you require any service on the products supplied please let us know. We stand behind our work and are happy to take care of any concerns.

Paul of Jeffcoat
Paul of Jeffcoat
3 reviews Etobicoke, ON
8/10

California Shutters (stained to match wood)

From Ernie in sales to Jay the wonderful installer, our experience with Cadallic Shutters & Blinds was near perfect.
Ernie was knowledgable,and extremely honest.
Jay,who installed our shutters,was professional,neat and obviously took pride in his work. Jay, took the time to explain the work, answer all our questions and didn't seem to mind or be in a hurry. We are left with an outstanding looking bay window.
Cheers to Jay. We would not hesidtate to recommend Cadillac Shutters & Blinds to our friends.

Paul & Annie

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ralph hornstein in Thornhill
ralph hornstein in Thornhill
1 review Thornhill, ON
8/10

roller blinds

knows his products very well. A pleasure to deal with this company. Service means something to me. I will refer my friends and family to this company in the future.

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KF in North York
KF in North York
2 reviews Toronto, ON
3/10

Solarium Shutters

Cadillac Shutters was recommended to me - not inexpensive but I went with them anyway. Their product is beautiful but my installer was so incompetent that during his second trip, I asked him to take his things and leave.

After the initial installation, several problems came to light so he returned to "fix" them. I specifically requested someone else come to fix them but was told that he was the installer so he would be responsible for making it right.

Most (not all) of the problems were fixed on the second visit but my installer (Jay) was unable to do the finishing work properly and was somehow unable to run a clean line of caulking on the trim - it was lumpy and bumpy and ugly to look at - he thought it was fine - he really did. I finally just asked him to leave and said I would finish the job myself. He was either extraordinarily lazy or incredibly incompetent. Instead of taking the shutters off and doing it right, he tried over and over and wasted both my time and his with his trying to take shortcuts. Not cool.

After his initial visit, there were screws sticking out and most of the screws in the hinges weren't countersunk so they dented the inside of the frame. He didn't offer to clean up and left screws and bits of caulking stuck in my carpet and strewn over my furniture and floor. He didn't even offer to sweep even though my broom was propped right there in the corner.

On the second visit, there was one last piece of trim to be applied and stunningly, he just cut a small piece of wood and stuck it directly over a gap in between. I wish I had taken a picture. I told him that was unacceptable and that it had to be redone so he reapplied the strip from top to bottom and it was completely bowed. I asked him to do it again, and on the third try, he finally figured out how to do it right.

It is SO not my job to stand over an installer and show him how to do his work properly. He might have been able to build a square box to hold the doors but anything other than that seemed to escape him. He filled gaps with unnecessary and bulky pieces of trim instead of filling them properly with caulking. I ended up with trim across one section and no trim on the rest - I don't know how that was okay in his mind. He left screws sticking out, and my shutters didn't function as they're supposed to. Unbelievable. Really unbelievable.

The day after his last visit, I opened my window and found the shutters still hit the window frame when I go to adjust them. I have not and will not call the company back to have them come to adjust it for fear they will send the same installer (especially since I requested someone else the last time and was told no).

I did, however, place a call to the owner to enquire about the warranty if I take the shutters off and do the finishing work myself. Thankfully, my warranty will remain intact so that's what I'll do. I'll finish the job myself after paying the full $3300 for the product and installation and taking two unpaid days off work.

It's a shame, really. Their product is quite lovely but the installer killed it. If you could be sure not to get the guy who did the work in my place, then I'd say go for it. If not, I'd certainly stay away.

2 of 2 people found this review helpful.
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Gord Kolle in North York
Gord Kolle in North York
1 review North York, ON
4/10

shutters for the interior

Cadillac Shutters provided lovely looking shutters on the inside of several of our windows. Although they look lovely and were well-priced, they mal-functioned after about one year. The central rod disconnected from the slats and I have to open each shutter manually. This I was not pleased with.

1 of 1 people found this review helpful.
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Company Response

We are sorry to here that you had a problem with your shutters. Your shutters are under warranty and we would be happy to repair it for you. If your shutters were purchased within in the past year we will come to your home to repair it.If it has been longer than a year you can bring it in to us and we will repair it at no charge. For further info call us at 416-665-9392.

al stevenson in Mississauga
al stevenson in Mississauga
1 review Mississauga, ON
10/10

install shutters in bedrooms

The estimator was very knowledgable and personable (Hy),and the installer was excellent (Jay).Even though the walls in our older home are not perfect,Jay was going to make sure it was right.Very meticulous.We are so pleased at how it looks. Thanks Again Al/Lynn

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RT in Bedford Park
RT in Bedford Park
7 reviews North York, ON
9/10

Custom Shutters for bay window & master bedroom

Met Harvey (I believe that was his name) and the Cadillac Shutter team at the Home Show and scheduled a visit to our house for a quote. The price was very reasonable but we wanted to canvass. A few months passed and we were ready to commit and it was

The installer was fairly proficient, was at the house for over 3 hours installing the frames. The only reason I say I'm 95% satisfied is because the installer asked us if we could finish the caulking around the frame in the Master bedroom. It would've been another 30 mins to finish the job which annoyed me. It was getting late so I agreed to it so he would leave the house. Other than that, everything else was excellent.

1 of 1 people found this review helpful.
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Carrie in Armour Heights
Carrie in Armour Heights
3 reviews Toronto, ON
10/10

Plantation Shutters Installed

We were very impressed with the warm, friendly people that work for this family business as well as the quality of service and product that was delivered. Would highly recommend this company to anyone looking for blinds.

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Rodney
Rodney
10 reviews Mississauga, ON

First Review

8/10

Full wood shutters and blinds

Our first home purchase 4 years ago and the shutters have been great! and made the sale of our house quick with the nice upgrade! We would definitely use them again for our next house

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Company Response

That is great to hear. We often tell clients that shutters is a benefit when it comes to selling your home. Thanks for the info.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cadillac Custom Shutters

Cadilac Custom Shuters and Blinds was formed in 1985 in Thornhil, Ontario. Within the first year of busines the company grew to the point where expansion was necesary. Moving into its curent location in Wodbridge, Ontario, the company has grown to employ over twenty people with continued growth planed for ...
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