Cambridge Heating and Cooling

Formerly Cambridge Duct Cleaning & Heating Services
Heating & Air Conditioning
Toronto ON M1L 4A2
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Paolo from Scarborough
Paolo from Scarborough
5 reviews Toronto, ON
0/10

Did not meet expectations

Cambridge repair man charged me $100 to inspect my heating system and never called back as promised to fix it.
I had a blower in my high velocity system that wasn't turning (so no heat). I asked for them to take a look, I gave them my address they said they will come in 2 days. The repair man calls complaining he can't find parking in my area (downtown TO) and I have to help him find parking. He shows up and says the blower is not working because the motor and capacitor are broken but never uses a meter to test anything. I said its usually one or the other not both. He said he would order the parts and call me. He asked for $100 for the visit, I gave him cash, NO RECEIPT GIVEN. No one calls me for 2 days and it's Friday (no heat working). I called them to ask for an update, he says he called the manufacturer looking for the part but the manufacturer didn't answer their phone. I asked how much longer he said he will call back later. I called the manufacturer myself, they answer the phone, they give me the part numbers, cost and where to buy them in 5 minutes. I call back to Cambridge to cancel my service that wasn't going to show up anyways. I called someone else and they replaced the capacitor on the spot, same day, for $150 total.

Approximate cost of services:
$100.00
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Company Response

Thank you so much to share your experience with us. We are truly sorry to hear that type of inconvenience. We tried hard to manage everything from parking resolving till getting part from manufacture. I have looked into recordings and we confirmed you our repair tried to find Parking for 20 minutes, but he could not find it and even the front door garage parking was too small for the truck. NOW we have call history which proves we tried to get part from the manufacture, but they were on voice mail we tried three times in a day also tried the next day but could not get hold of them then after we had long holidays till Thanksgiving day. We look forward to speaking with you and working towards resolving your problem. Just call us back at 416-750-4363