Canada's Home Renovations Depot

Heating & Air Conditioning
Showroom Dixie Outlet Mall 1250 South Service Road Mississauga ON L5E 1V4
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catharinemscott in Toronto
catharinemscott in Toronto
1 review Oakville, ON
6/10

Mitsubishi Heat Pump

Just be made aware that these units do not work in very cold weather. Ensure that you have alternative heat source for extremely cold weather (i.e. polar vortex) in southern Ontario. Mine stopped working in the middle of the night when it got down to -21C and this is when you need heat more than ever.

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Company Response

Dear Catharine,

We want to start by saying we at Canada's Home Renovation Depot greatly appreciate your business. We certainly try to deliver the best customer service possible for all our customers. In response to your concern, in the past few years we have installed over 20 units of the same product (Mitsubishi) in your neighbourhood. The night which you are referring to was the coldest night in Canada in the last century. It was -40 degrees with the windchill. The same product which you had a problem with that evening is highly regarded as one of the best units in the world by technicians and all of its users. We apologize for the inconvenience you have experienced, unfortunately the extreme weather conditions that evening caused multiple electrical and structural failures all across the country. However in regards to your discomfort on that particular occasion, we would like to offer you a 15% discount for your next purchase with us.

Thank you very much for your business and voicing your concern.

Sincerely,
Management at Canada's Home Renovation Depot