May 2011, we replaced over 29 windows plus Front Double Door and Patio Door. We are having Issues with Front Door- does not open and close properly, especially during winter months. We have Vinyl Issues (inside & Out) hardware & glass issues on multiple windows. Contacted company via email as well as sales Rep Bonnie and no response. At first we could not find invoice- so they said they cannot help. Now that we found receipt and contacted them again multiple times, still no reply. Hopefully they see this Review and contact me. We shall see about their warranty and service (so far failing) especially in customer service and products.
Update* I have emailed Oleg my issues and pictures from April/May 2017, No one has contacted me- I emailed multiple times- I called AUG 31st, spoke to Alex who said he and Oleg both know about my issues- (no one has contacted me or responded to my emails) Alex said he and oleg has spoken to the Installer SImon, who was suppose to contact me from Along time ago. No one has contacted me- they stated Installers (simon) is very busy......... I guess my windows/doors are not worth their time. As of Aug 1st, still waiting to see what happens next
- Approximate cost of services:
- $26,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
UPDATE***
The customer had not reached out to us via telephone providing necessary information for us to investigate the problem at hand. We are willing and eager to assist our customers, provided they make the initial contact. We follow proper procedures in regards to dissatisfied customers. Best regards, Canadian Choice Team.