Caplan Appliances

We purchased a Bosch Built-in Fridge (along with other appliances) from Caplan's and it was delivered in October of 2012. Unfortunately, the right door arrived scratched, dented and misaligned and upon the advice of the delivery crew, we did not accept delivery. Caplan's called us and said that they would replace the panel and repair the alignment issue, so we agreed to accept the fridge. Our sales rep emailed me on Oct 4th "Yes the panel is on order and as soon as it arrives we will follow up with replacement and final adjustments."
We do not hear from Caplan’s and I complain to our kitchen designer. We finally get a serviceman to the house in February to assess the issue. They will order the part if we agree to a charge of $1019.29. I contact Caplan's Customer Service Manager, Liz, and remind her that they had agreed to this repair. On Feb 12, she states, “We have ordered a new door it will take 2-4 weeks."
I contact customer service in mid March to ascertain the status. Liz states, “We did receive the door but it was damaged and was refused. I am waiting for the new door to arrive and hope to see it soon.”
Finally, the serviceman calls to arrange the repair. They come to the house April 10th with the wrong door!
So once again, I contact customer service and am offered $75 instead of the repair. I decline. I am assured the part is on order. Time passes and I get an email asking the model number.
Time passes, they have decided not to order the part, but apparently will send some guy named Steve who removes scratches and dents. He apparently can make a fridge that say fell off a truck look good as new. We have declined this option and will take it up with Bosch.
Be wary when dealing with this company.