Installation - okay
Customer service - poor
I had a carpet installed by this company because it was one of the few locations that is located in Toronto (vs driving to Vaughan). The experience seemed fine until I wasted the better part of my day waiting for their installer.
The first issue is that the installer did not show up during the agreed upon time and it was not until late within the appointment that the Carpet Mill office called me telling me that they had somebody call in sick that day. We had to reschedule (which costed me more time off work = more hours I had to make up later). We rescheduled for later during the day and STILL, the installer did not show up. I called the Carpet Mill back and they told me that the installer would be about an hour late. Finally the installer showed up and the time that he told me that it would take to install was twice that of what the office told me. I ended up losing more time at home waiting for the installers to finish. It wasn't until my contractor put the baseboards in that I realized that the carpet installer did not do a great job cutting the underpad - there is one small section that is too low and my contractor suggests that this is the case because the underpad was not cut cleanly (i.e. 95% good, 5% bad but I can still see that 5% section).
I think it's completely double standard that I have to uphold my end of the appointment but the company can get away with not abiding by the agreed upon time.
They did say 'sorry' over the phone. If this is good enough for you, I guess you can use this company. I think it's a dirty business practice.
- Approximate cost of services: