Casa Bella Windows Inc.

I have used this company twice in the past to change windows and a door in my home and I had nothing but great things to say about this company....until now. They say third time is a charm but I cannot agree in this case. The salesman was very inexperienced and made a lot of careless mistakes throughout the process of placing our order and actually getting our door and windows installed. First, I had to call the company 3 times before I actually had a salesman schedule an appointment for an estimate. Then, the salesman came to the house, measured the windows, sent the estimate. We decided to place our order only to find out that the estimate was wrong because the salesman measured the windows incorrectly and the cost was $300 more than the original estimate. Then, when we received the contract, not only was it more expensive, we were told that our doors would not be painted and we would have to paint them after installation. After conducting our own research and several calls to the salesman and the sales manager, we finally were assured that the doors come painted with a "factory white primer" which we were always content with (We were happy with white doors). Next, we were promised if we booked an installation date in the winter that we would receive a discount. This discount was not reflected in the final estimate we received. We had to call the salesman and the sales manager several times before the sales manager finally adjusted the cost. Speaking to the manager was not easy either as we felt that we were wasting his time. Next, the day of the installation came and we found out that our kitchen window was going to be retro-fitted despite the fact that we paid for full brick-to-brick installation. Thankfully, the installers were able to improvise with the materials in their truck to build a new frame and install the window properly. Finally, after the installation, I did not receive so much as a phone call or email from the salesman to follow up with me about the installation, only a charge on my credit card for the final installment. Just to note, a follow-up phone call is something we received the last 2 times we dealt with this company so it only made sense that we should expect the same treatment. Throughout this entire nightmare of ordering windows, the only positive thing I can say is that the installers were 100% professional. If I could rate the installers on home stars separately, I would give them a 10, easily. It is the poor customer service we received with the rest of our experience that led to a much lower rating.