Casa Bella Windows Inc.

Windows & Doors Installation & Service
7630 Airport Road, Mississauga ON L4T4H4
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HomeStars  >  Windows & Doors Installation & Service in Mississauga  >  Casa Bella Windows Inc.  >  Bay /Basement windows and patio sliding door installed
Mobin in Mississauga
Mobin in Mississauga
2 reviews Mississauga, ON
0/10

Bay /Basement windows and patio sliding door installed

Thoroughly disappointed by the attitude of the company regarding their after sale service, it seems that it treats the clients after the sale very shabbily. I had the above installed in Feb 2011 and I was told that the installation carried a lifetime warranty. Around mid Sep this year the screen door of the patio sliding door started getting stuck. A summary of what transpired is given below:
1. I contacted the company on Sep 17/21 about the problem. I was told to get in touch with “Newmar” – organization that handled the warranty on their behalf.
2. Contacted Newmar the same day, to start with ,they couldn’t trace my record so I had to send in the documents I had, which I did the same day. Their Rep informed me that someone would contact me within 2 to 3 weeks.
3. No one contacted me even past the three weeks. So I sent an email reminder to Newmar on Oct 12/21.They got back the same day saying they had missed my email and how old my windows were! They had not even bothered to read my email – that it was not the windows that had a problem but the sliding door. In the same email they informed me that labor charges would be $ 75 plus taxes. The Customer Service Manager of Casa Bella was in the loop.
4.I emailed Newmar back the same day keeping Customer Service Manager of Casa Bella in the loop. I mentioned my disappointed that my mail was not read regarding the problem. Plus why in my initial conversation in Sep there was no mention of labor charges. I also wanted to confirm whether I had to pay for any required parts.
It is October 18, 2021 today neither Newmar nor Casa Bella have bothered to answer my last email. If this is not arrogance what is!

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Company Response

Hello Mobin,

First off we want to apologize for the mix-up and communication issues you experienced. We strive to do provide exceptional customer service and we will work hard to ensure rare situations like yours do not repeat themselves. Our Service Manager will reach out to you directly so this issue can be resolved in a timely manner.

Sincerely,

Paul Gitlin
Casa Bella Windows and Doors