Casa Bella Windows Inc.

Windows & Doors Installation & Service
7630 Airport Road, Mississauga ON L4T4H4
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98%

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Reviews by rating (past 12 months)
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Best of the Best '22 
Best of Award '22 winner 10 timesBest of the Best '22 Best of Award '22winner 10 times

Reviews for Casa Bella Windows Inc.

Average customer rating:
9.9 10 (637 reviews)

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Private User
Private User
0 reviews Markham, ON
10/10

Door replacement

Job well done, this was the second project.
Installer Simon and service account manager was excellent

Approximate cost of services:
$4,000.00
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Company Response

Thanks for submitting a review and using Casa Bella Windows and Doors for a second time. We appreciate your continued business and hope you enjoy your new door.

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

Jim Cavasin from Halton Hills
Jim Cavasin from Halton Hills
1 review Halton Hills, ON
10/10

New Windows

We are extremely pleased with our new windows and highly recommend Casa Bella Windows. It was a pleasure dealing with sales manager, Ronnie. He was very professional, answered all our questions and stayed in contact before, during and after our window installation. The installation team (Mike, Josh and Doug) did an excellent job. Their quality of work was very impressive. A great experience dealing with the Casa Bella Team.

Approximate cost of services:
$15,000.00
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Company Response

Hello Jim,
Thanks for your review detailing your recent experience with Casa Bella Windows and Doors. We are glad all went well with your window replacement project as our team works hard to ensure you are completely satisfied with the entire process. We appreciate your business. Enjoy your new windows.

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

jdallen4 in Vaughan
jdallen4 in Vaughan
0 reviews Ajax, ON
10/10

New Windows Installation

The crew was extremely efficient and accommodating to our needs. They replaced all windows in our home and did a superior job both on quality of the new windows as well as the installation. The installation crew kept our house tidy and cleaned at the end of each work day and were a pleasure to work with. They were responsive to all our questions and everything was addressed in a timely manner. We would recommend Casa Bella Windows to anyone looking to put in new windows.

Approximate cost of services:
$40,000.00
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Company Response

Thank you for submitting a review detailing your experience with Casa Bella Windows and Doors. We appreciate the kind words and opportunity to supply and install your windows. Our team works hard to ensure your expectations are not only met but exceeded. Thanks again and enjoy your new windows.

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

Private User
Private User
0 reviews Brampton, ON
10/10

Awesome work ethic, extremely professional!

From the beginning the customer service (Ronnie) was really great. He kept me up to date, let me know when I’d be getting the windows and the installation date was right on time. I also got all paperwork in a timely manner and it was all easy to understand.

On the installation date, the installers were extremely professional. They arrived on time, prepared the home for installation (took pictures off the walls, made sure of no damage, protected the floors). They installed quickly and cleaned up after they were done by sweeping inside and outside. They also made sure we covered all furniture so we wouldn’t have to dust as much when they were done.

We had a great experience all around and look forward to having them back to do the rest of our windows as we only did the top floor to start! Thanks so much for your professionalism and great work ethic!!

Approximate cost of services:
$5,800.00
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Company Response

Thank you for taking the time to submit a review. The entire team at Casa Bella Windows and Doors work hard to make sure you are completely satisfied and your review justifies our efforts. Thanks again for your kind words and we hope you enjoy your new windows for years to come.

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors.

Asad in Toronto
Asad in Toronto
0 reviews Brampton, ON
10/10

Entrance Door

We changed our main entrance door. We went to their showroom on Airport road. They have lots of options for doors. We selected solid fiberglass door which was looking fabulous. It took bit more time than promised but it is understandable due to Covid 19 all the items in the market are short and taking a bit longer for projects to finish. Anyway the door is really beautiful, it still needs to be painted or stain but still looking outstanding. We were informed well in advance for instalation date and they were on time and finish the instalation professionally and we are very happy with their work.

Approximate cost of services:
$5,000.00
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Company Response

Hello Asad,

Thanks for taking the time to submit a review for Casa Bella Windows and Doors. Our team works hard to ensure your project is done on time and correctly. We appreciate your business and hope you enjoy your new front door.

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

Private User
Private User
0 reviews Halton Hills, ON
10/10

18 Large Windows, 1 Front Door, 2 Side Doors and 1 French Garden Door

We have meet with so many window companies from the most popular ones to small family business. From the getgo our sales manager Germain was very courteous, detailed oriented and not pushy. We talk to him in late 2019 and hummed and hah and by the time we’re ready Pandemic came and we’re so afraid that the prices would have sky rocketed but thank god there were price changes but the attitude was still the same so we went with the project. From the time of the measurement to the updates of the windows when they’re coming Germain was always in contact.
The window installer is another one that we were very impressed. There were four people. All of them were all good, they work fast, very respectful, clean and very organized. They finished the project as agreed in the contract.
The quality of the windows are excellent and we could not be any happier with the design, color and the workmanship. We did not even notice that one of the windows was slightly small, the lead installer told me that he was not happy with the size so he already ordered a replacement and will be replaced the next day and lo and behold he got
the proper size.
Days later Germain contacted us again letting us know that they will be coming back because the installer was not happy with one of the doors so they will come back and replace it too.
These people did not have to do it. They could just did the installation and went to thier next project but they did not. We have trusted them to replace all our windows which to a home owner is a large expense with a lot of nasty experience out there on home renovations we were nervous. These people and company put our trust in ease and definitely will recommend them to anyone family and friends looking to have any windows and doors replaced.

Approximate cost of services:
$37,000.00
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Company Response

Thanks very much for your review detailing your recent experience with Casa Bella Windows and Doors. Our entire team works hard to ensure sure you are completely satisfied with your window/door replacement project. We are glad everything worked out and appreciate your business as we know you have a choice.
Thanks again for your kind words and enjoy your new windows and doors.

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

Private User
Private User
0 reviews Ajax, ON
10/10

Windows and Doors

First off, the product seems great. I've only had the new bay window and door for a short time, but they seem very good quality.

Very knowledgable and friendly staff. I'm doing alot of the work myself during my reno, and they were able to provide suggestions about how I could prepare the wall for the new door location, and how to finish the exterior. They even brought their technician on the phone if I had a technical question. The window and door installers were very friendly and professional, and even came back without question promptly when I had a slight issue and fixed it.

I will definitely be using this company again for any doors and windows in the future.

Approximate cost of services:
$7,500.00
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Company Response

Thank you very much for submitting a review. Our team at Casa Bella Windows and Doors works hard to ensure you are completely satisfied with the product, installation and service. We're glad we could offer suggestions for your reno and hope it all worked out. Thanks again for your business and we look forward to working with you in the future.

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

Mobin in Mississauga
Mobin in Mississauga
2 reviews Mississauga, ON
0/10

Bay /Basement windows and patio sliding door installed

Thoroughly disappointed by the attitude of the company regarding their after sale service, it seems that it treats the clients after the sale very shabbily. I had the above installed in Feb 2011 and I was told that the installation carried a lifetime warranty. Around mid Sep this year the screen door of the patio sliding door started getting stuck. A summary of what transpired is given below:
1. I contacted the company on Sep 17/21 about the problem. I was told to get in touch with “Newmar” – organization that handled the warranty on their behalf.
2. Contacted Newmar the same day, to start with ,they couldn’t trace my record so I had to send in the documents I had, which I did the same day. Their Rep informed me that someone would contact me within 2 to 3 weeks.
3. No one contacted me even past the three weeks. So I sent an email reminder to Newmar on Oct 12/21.They got back the same day saying they had missed my email and how old my windows were! They had not even bothered to read my email – that it was not the windows that had a problem but the sliding door. In the same email they informed me that labor charges would be $ 75 plus taxes. The Customer Service Manager of Casa Bella was in the loop.
4.I emailed Newmar back the same day keeping Customer Service Manager of Casa Bella in the loop. I mentioned my disappointed that my mail was not read regarding the problem. Plus why in my initial conversation in Sep there was no mention of labor charges. I also wanted to confirm whether I had to pay for any required parts.
It is October 18, 2021 today neither Newmar nor Casa Bella have bothered to answer my last email. If this is not arrogance what is!

Approximate cost of services:
$4,330.00
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Company Response

Hello Mobin,

First off we want to apologize for the mix-up and communication issues you experienced. We strive to do provide exceptional customer service and we will work hard to ensure rare situations like yours do not repeat themselves. Our Service Manager will reach out to you directly so this issue can be resolved in a timely manner.

Sincerely,

Paul Gitlin
Casa Bella Windows and Doors

Private User
Private User
1 review Halton Hills, ON
10/10

Honest and Professional window company

Big shout out to Ronnie (salesman) and Kyle and team (window installers) great service and professional team. You guys made everything seemed like magic. The windows were done professionally and my house was left clean. Thanks for the white gloves service u provided. Thumbs up to Kyle and his team!! You guys were amazing. Keep up the great work and good team spirits!

Best regards
Rebecca

Approximate cost of services:
$32,000.00
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Company Response

Thanks for your review detailing your experience with Casa Bella Windows and Doors. Our team makes it priority number one to ensure you are completely satisfied with the entire process. Thank you for your business and we enjoy your new windows.

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

Andrew from Mississauga
Andrew from Mississauga
2 reviews Mississauga, ON
10/10

Outstanding Customer Service

Exceptional service in getting the quote. Fabulous follow up and site survey for final price. And when the crew came for the work they were consummate professionals and left the work area clean. They even went above and beyond and fixed a door knob for me. 10 out of 10 service you can't go wrong with Casa Bella.

Approximate cost of services:
$3,000.00
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Company Response

Hello Andrew and thank you for taking the time to submit a review for Casa Bella Windows and Doors. Our main focus is to ensure you receive service that is above and beyond your expectations. We know you have a choice and appreciate you choosing Casa Bella Windows and Doors for your project.

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Casa Bella Windows Inc.

BETTER INSTALLATION. LOWER ENERGY COSTS:

Windows and doors are one of the most significant purchases you'll make when building or renovating your home. It's something you want to get right - the first time. That's why homeowners across the GTA choose Casa Bella Windows & Doors, with more than 60 years experience in manufacturing and installation.

At Casa Bella, your window and door specialists:

• Choose from an extensive selection of windows. From the economical Classic range to the premium Uniqwood series, we can meet your individual requirements.
• Our standard and specialty selection of windows include Casement Windows that are easy to operate and energy efficient; Vertical/Horizontal Sliding Windows that offers an economical design with maximum ventilation; dramatic Bay and Bow windows that make a statement, add contour and increase the natural lighting in your home; and contemporary specialty shaped that add a distinctive touch to your home.
• When it comes to doors, Casa Bella has a complete list of options for your home. Steel entry doors are energy efficient and can reduce your energy bills; fiberglass and wood doors add a cosy, homely touch; patio and garden doors add an extra touch of summer and allow easy access to the outdoors.

At Casa Bella, we manufacture and install the best quality windows and doors.

Customer service is our number one priority. We never outsource the installation of your new windows and doors to a sub-contractor. All of our professional installation crews are bonded and insured Casa Bella employees who are paid to do the job right, the first time.

Trust. Quality. Service
Experience the Casa Bella Advantage
For a windows and door professional you can trust…call CasaBella. 416-650-1033

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Vinyl Windows, Uniqwood Windows, Steel, Steel and Fiberglass Entry Doors, Patio and Garden Doors
SERVICES
Windows & Doors Design/Build and Renovation
BRANDS
Our own line of windows include: Classic Plus, Architectural Plus, Uniqwood
STYLES
Full line of Casements, Sliders and Architectural Shapes
SPECIALITIES
Professional Installation by Casa Bella Factory Trained Installers. WE DO NOT USE SUB-CONTRACTORS!
WEBSITE
http://www.casabellawindows.ca
YEAR ESTABLISHED
1953
NUMBER OF EMPLOYEES
300
RETURN POLICY
CONTACT YOUR SALES REPRESENTATIVE FOR DETAILS
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard
LICENSES
Metro Toronto License #T85-4063560
MEMBERSHIPS
CWDMA, BILD, ENERGY STAR, RENOMARK PROGRAM, BETTER BUSINESS BUREAU
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
3 Window Minimum
BONDED
Yes
WRITTEN CONTRACT
Yes
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