The Chesterfield Shop Ltd

My wife and I ordered and put down a $1,000.00 deposit on a set of sofas in the last week of August and were told the manufacturing and delivery would take about 5-7 weeks which in our case worked out perfectly as our house closing was at the end of October (approx 8 weeks from our purchase date). Our closing came and went and we hadn't heard anything. When we called to inquire, we were informed that one of the factories that normally manufactured the style of sofa that we had ordered went belly-up and closed its doors. The Chesterfield Shop assured us that they had no idea why this had happened and had no details as to the status of our order but they would call us within a week to inform us. One week passed....and no call. So we called and spoke to Jennifer, "the manager". Without any apology for not keeping us informed, she coldly told us that she had no update and does not know the status of our order. How is that possible? What kind of company has no clue as to where their products are? Jennifer went on to tell us that she would call us back in a week with an update....but history would tell us that this probably would not happen. Another week passed....no call. I called Jennifer again and expressed my frustration and after about 20 mins of verbally going back and forth....I was given a $350.00 rebate on my order and a guarantee that the sofas would be ready and delivered within 3 weeks. Once again...that timeline came and went....I called this past Monday morning to ask where my couches were....the individual who picked up the phone gave me a guaranteed date of December 12th, which would make it just short of 14 weeks (7 weeks more then originally quoted at the time of purchase). Out of frustration I asked to speak with Jennifer again and of course she was too busy to talk so I forcefully demanded to speak with her. She finally came on the phone and informed me that December 12th was not actually a guaranteed date but an estimate and she said that she can't even promise that we would have them by Christmas (approx 16 weeks). She said "its not the end of the world" and that statement was the last straw for me. It was clear to me at that moment that my order hadn't even been started by the manufacturer. After many attempted excuses from Jennifer, she finally agreed to refund my deposit. And now Im back to square one, BUT, I never have to deal with this ridiculous company ever again and I would strongly suggest that anyone considering purchasing couches from Chesterfield take a step back and take the time to read the reviews because disgruntled consumers have a reason to be disgruntled.

For those of you still enduring that test of patience….call Jennifer, the "manager" at Chesterfield's head office at 416-667-1150…I'm sure she would love to hear from her valued customers.