We bought a couch from the Chesterfield shop last year - without any issues or complaints. This year we purchased a chair, cushions and a carpet and have had nothing but issues. Quality of product seems good - but customer service is soooooo bad, I cannot believe these guys are still in business. We ordered our product in early October and were told 6 - 8 weeks for delivery. We got the chair after 12 weeks, got the wrong carpet and still don't have the throw cushions. What really infuriates me is that no one seems to care, we have yet to receive an apology and we still don't have our carpet or custions and it has been over 14 weeks. The manager does not seem to care, they continually promise to call us back with an update - but never do. I just don't get it. Interestingly, I have since read a number of other reivews with very similar stories. To sum up ..... good quality but the service is very shaky. Do NOT agree to pay for your product until you have received ALL ITEMS and are completely happy with all of them. I do not think I will buy from this outfit again - just not worth the hassle. VERY DISAPPOINTED!!!
- Approximate cost of services:
- $2,000.00