My wife and I purchased a leather sectional from this firm after looking around for some time. The sofa arrived earlier which was great although we had to delay acceptance due to a prior arrangement made for the existing sofa. When the new section was delivered, ( the delivery firm was very professional) it was discovered that part of the sectional had minor damage. I was concerned about accepting the unit and thought it best just to return it. After a phone conversation with one of the staff at the store and a follow-up email providing assurances, I took delivery and paid the balance.
Within the week a gentleman visited and inspected the damage. He agreed that it was best just to replace as opposed to cosmetically repair the damage and ordered in new leather for the damaged part of the sectional. Approx four weeks later the part arrived. I was expecting that the sofa would be removed from my home for the repair but as it turned out, the repairman performed the repair in my home professionally. My wife and I are delighted with the service performed and appreciate the efforts made to resolve this matter to my satisfaction.
- Approximate cost of services:
- $4,500.00