Joe is GREAT. I called him after Homestars reviews and am so glad that I did. We spoke several times on the phone so I could solve the problem and save myself money. But when he finally did come out, he made SURE to get me the right part and came twice. Compared to all the work he did for me, the price was fantastic. I felt he was more than worth it AND he told me that he goes for training every March. I love that. Kudos to Joe for staying on top of his stuff, it really shows!! I will definitely call him again and recommend him.