An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
EARLY ON A SATURDAY EVENING WE DISCOVERED WE HAD NO HOT WATER. WE CALLED DIRECT ENERGY. A FEW HOURS LATER A TECHNICIAN WAS AT OUR HOME. HE IDENTIFIED AND FIXED THE PROBLEM. HE EXPLAINED EVERYTHING AND ANSWERED OUR QUESTIONS. FAST AND EFFICIENT! EVEN ON A WEEKEND!! THANK YOU.