1 review Pickering, ON Joined 2014/04/02

9/10

Heating & Air Conditioning review in Pickering

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/02/2014

Kudos to Sean (your technician). He was professional, friendly and helpful. The only recommendation I can make to Direct Energy (not Sean) to enhance customer service is to carry filters so a furnace replacement filter can be installed at the time of the visit. THEN EVERY WOULD HAVE BEEN PERFECT.

Job Price

Approximate cost of services:: $139.00

0 of 1 people found this review helpful.

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Bonita from Scarborough

1 review Scarborough, ON Joined 2014/04/02

10/10

HVAC Service

Heating & Air Conditioning review in Scarborough

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/02/2014

The service man who was here this time was extraordinarily pleasant, very well spoken and efficient. I was very pleased with his demeanour and would be happy to see this kind of person every time!

Job Price

Approximate cost of services:: $100.00

0 of 1 people found this review helpful.

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Bruce from Ottawa

1 review Ottawa, ON Joined 2014/04/02

9/10

RWH Install

Ottawa

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/02/2014

(I NEVER GIVE 10). PROMPT, COURTEOUS SERVICE ON A FRIDAY NIGHT THEN EXCELLENT REPLACEMENT ON A SATURDAY! OVER THE YEARS, I HEARD MANY HORROR STORIES ABOUT DIRECT ENERGY AND I WAS PLEASANTLY SURPRISED BY MY EXPERIENCE.

Job Price

Approximate cost of services:: $250.00

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Margaret from Hamilton

1 review Maple, ON Joined 2014/04/02

8/10

HVAC Service

Heating & Air Conditioning review in Maple

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/02/2014

The service was excellent and reps were great, my only complaint was your call back system I called at 10:00 p.m. and didn't get a call back until 10a.m. the next morning in the meantime I was calling in between and waited 2 hours for someone to come on the line but after that the service was excellent. Maybe this just was because of the time of year and I guess you were flooded with calls. However, I thank you for your great service.

Job Price

Approximate cost of services:: $150.00

0 of 1 people found this review helpful.

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SASANNE from Milton

1 review Milton, ON Joined 2014/04/02

10/10

HVAC Service

Heating & Air Conditioning review in Milton

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/02/2014

I LIKE THAT I DON'T HAVE TO WAIT LONG TO SPEAK TO SOMEONE WHEN I CALL CUSTOMER SERVICE AND THEIR CUSTOMER SERVICE AND TECHNICIANS ARE GREAT! THANK YOU ! !

Job Price

Approximate cost of services:: $0.00

0 of 1 people found this review helpful.

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George from Toronto

1 review Toronto, ON Joined 2014/04/02

10/10

HVAC Service

Heating & Air Conditioning review in Toronto

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/02/2014

My initial contact with D.E. was because of a CO emergency. I had Toronto Fire Services and Enbridge first. Enbridge shut off all gas appliances and told me to call D.E. I spoke to Les first and gave him all that he needed. I then waited for 5 hours before calling back. I then spoke to Curtis and all the info I had given Les was no where to be found. I repeated it all and he said I would get a call back which I did from John. Then things started to happen. Adam a technician came to my home and Keith his supervisor showed up shortly after. My furnace was the CO problem I needed a new 2nd stage heat exchanger. We had to wait for the TSSA safety man to come and confirm the work needed. My choice was a new heat exchanger or a new furnace. I then heard from Ryan in sales and we met to get it organized which was Jan 2. 4 days after the emergency.Andrew and Sam installed it that day and we had heat. We had been loaned 4 small portable heaters so we could stay in the house and while it was still chilly they helped. So my only issue during the whole process was the missing information on day one. It's probably out in cyber space still. Other than that we are very happy with all the people we dealt with at Direct Energy. You can call if you would like to go over any of this.

Job Price

Approximate cost of services:: $5,750.00

0 of 1 people found this review helpful.

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LYNDA from Russell

1 review Russell, ON Joined 2014/04/02

10/10

HVAC Service

Heating & Air Conditioning review in Russell

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/02/2014

Oh gosh I'd say I'd hire more like her she blew the socks off my feet. Heck if I could recommend her to mother-in-law and others after ME of COURSE that would be great. She was SUPER was in out within 30 mins. that's how good she is and I told her where she would find a outlet bumped up the thermo that all. I'd give her a raise!!!

Job Price

Approximate cost of services:: $275.99

0 of 1 people found this review helpful.

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MAXINE from Mississauga

1 review Mississauga, ON Joined 2014/04/02

10/10

HVAC Service

Heating & Air Conditioning review in Mississauga

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/02/2014

The technician was so friendly and courteous from the moment he stepped through the door. He made me aware of what he was doing. I would definitely recommend him to everyone I know.

Job Price

Approximate cost of services:: $150.00

0 of 1 people found this review helpful.

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Dennis from Hamilton

1 review Hamilton, ON Joined 2014/04/02

8/10

RWH Service

Hamilton

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/02/2014

THE INSTALLATION TECHNICIANS WERE VERY PROFESSIONAL, KNOWLEDGEABLE AND EAGER TO RESOLVE ISSUES WITH COMPETITORS TANK RETURN. I'VE ALREADY RECOMMENDED DIRECT ENERGY TO SEVERAL OF MY COMPANY WORKERS. WHO ARE JUST GETTING INTO NEW HOMES THEMSELVES.

Job Price

Approximate cost of services:: $18.00

0 of 1 people found this review helpful.

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FRANK from Whitby

1 review Whitby, ON Joined 2014/04/02

10/10

HVAC Service

Heating & Air Conditioning review in Whitby

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/02/2014

I am extremely pleased with how Ricardo and Direct Energy handled my loss of heat problem on Friday, March 28, 2014. I will be purchasing a Protection Plan by mailing in the form provided by Ricardo.

Job Price

Approximate cost of services:: $0.00

0 of 1 people found this review helpful.

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