Have been a member for easily 16 years. Used it to purchase all appliances, sofas, etc. when purchasing my first single home and then family home but a lot has changed since then. Internet searching on price comparisons is easier. Boxing Day (now Black Friday) sales are better than DB pricing and even Costco pricing and return policy is extremely competitive. If you are about to do major work on your home or buying a new home and in need of major purchases (not just appliances but everything), this may be the right move for you. If you have the money to buy HIGH end stuff, you will see a significant savings (i.e. $3-400 off on spending $1500-$2k on a fixture) but most folks don't spend that level for a single fixture so your savings might be less than 10% on $400-$500. That's where the 7% handling fee kills the deal. They charge tax on top of that which I believe is wrong. Otherwise, if I had to do it again, I would not. Purchasing in many cases without the benefit of touching and feeling the material/quality is also difficult. Need to spend lots of time trying to find same products in showroom (which is hit and miss). The owner of the Mississauga location is terrible. They tried contacting all our wedding guests (aggressively) that purchased our wedding gifts through DB to get them to sign memberships. Told me (when I complained) that they didn't need my money as the franchise owner paid more in telephone bills each month than my membership was worth (this after I probably spent $15k over a 3 year period). Transferred to the Brampton location where the owners were very nice - unfortunately they closed. Customer Service folks are nice but they spend all their resources on signing new members and little on CS to maintain them and place orders. With the handling fee, picking it up and waiting weeks if not months (that was pre-Covid) to receive it makes this a hard sell. Don't get me started on the pressure techniques when I joined. Membership expiring and don't see the value in maintaining it.
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