Dodds Garage Door Systems Inc.

Garage Doors & Hardware
60 Wildcat Rd Toronto ON M6M 3E6
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Garage Doors & Hardware
Dodds Garage Door Systems Inc.
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95%

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Reviews by rating (past 12 months)
Verified by HomeStars
Best of the Best '22 
Best of Award '22 winner 11 timesBest of the Best '22 Best of Award '22winner 11 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Dodds Garage Door Systems Inc.

Average customer rating:
9.6 10 (1006 reviews)

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Dieter F.
Dieter F.
8 reviews Mississauga, ON
10/10

Garage door replacement

From the initial visit from sales to the replacement of our old wooden doors by one of the most professional tradesmen [ Nadeem ] I have ever
seen I can't think of anything but positive things to say about the people
who represent this company.

Approximate cost of services:
$5,000.00
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Company Response

Dieter, Thank you for this review. We are extremely proud of Nadeem. The dedication he provides our customers. and passion he has in providing our customers excellent service. Thank you for trusting in DODDS DOORS.

Leo Tiberio
Leo Tiberio
7 reviews Mississauga, ON
10/10

Garage Door Motor and Remote replacement

As a first time customer I was very impressed with the service from Dodds'. The process from beginning to end was handled promptly efficiently and professionally.
The garage door opener/tracks/remotes were replaced by a personal, knowledgeable installer who worked quickly and was thorough.

The front office folks were most helpful in arranging a schedule and walking me through the events.
Kudos to the first class team at Dodds.

Approximate cost of services:
$680.00
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Company Response

Leo, thank you so much for this insightful and excellent review. We are always happy to hear back from happy customers. We are extremely proud of The Dodds team, they are committed in providing an excellent process for our customers. We appreciate your trust at DODDS DOORS and we look forward to helping you again in the future. Thank you once again.

Fred in Oakville
Fred in Oakville
1 review Oakville, ON
1/10

Front Door Replacement

I cannot in good faith recommend this company to anyone and in fact many of my neighbors that have asked for the company name I did not provide them the info as I do not want to responsible for causing them grief. The facts of my experience are below:

- Signed a contract to purchase the door in late October 2021. Delivery date on the contact was February 2022. Door was not installed until early April 2022 after multiple delays.

- During the installation the home alarm censor was not removed from the old door and now my home alarm is disabled until I get that fixed at my cost

- The video door bell was installed upside down. I had to reinstall once the installer left

- Once the installer left I noticed that the door had 4 small scratches on the inside. I am guessing the installer scratched the door when installing the lock and handset. Worse case scenario it came from the factory like that.

- Yesterday about month after the install I noticed that the weather stripping at the bottom of the door is torn and coming apart. I called Dodds to place a repair request and I was told (and I am not making this up) 'our repairman has left the country for a month so we cannot schedule someone to come out until July' My reply ' you only have the one?' Answer 'Yes' I was not sure how to respond to that but laugh and agree to have someone contact me

The door does look good but my concern now is how long is it going to last. Once the warranty is done I can't imagine I would get any help from this company at that point.

Going to be placing another review for a garage door that I purchased at the same time but has yet to be installed...

Approximate cost of services:
$6,000.00
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Company Response

Fred, we are very sorry that you feel this way and of course strive to leave you feeling nothing less than perfectly satisfied. What we can commit to all of our customers is that we will install your entry / garage doors as soon we receive them. The world has certainly become very challenging over the last couple of years re getting materials. While you mentioned we have had two years to figure it out we are doing our best within the constraints we have. I am glad we were able to come out to install the second we received your product. We of course will support you with after sales service as we always do and as discussed, we want a particular service technician who is taking a much needed vacation come and fix the minor issues remaining with your installation. Thanks so much for your understanding and we wish you health and happiness in this challenging time.

Thriftyboy74
Thriftyboy74
5 reviews , ON
10/10

Garage Door and Opener installation

Dodd's came highly recommended on Home Stars. They have been in business a long time and that is key for me when shopping around for a contractor. We had several quotes. Dodd's wasn't the cheapest quote we received, but the salesman (Francis) explained fully what we would receive with our installation. (Including insulation value, hardware, and warranty). Other companies didn't even touch on this. Therefore, Dodd's was our ultimate choice. Install went well and the doors look amazing. Thanks.

Approximate cost of services:
$6,000.00
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Company Response

Thank you so much for this insightful review. At DODDS DOORS we strive to provide the highest quality service for every job on the field. We try to constantly continue evolving and improving to make sure you and all our customers are happy with the service we provide, no matter how big or small the job might be. We are lucky to have Francis as part of the Dodds family. Thank you for trusting our brand, we are here to help any time!

Private User
Private User
Private User reviews Markham, ON
4/10

PENALIZED FOR INCOMPLETE INSTALLATION

Got a new garage door - waited 8 weeks for installation - when installing one of the panels was dented and was replaced weeks after. No complaints. A year into, the nuts and bolts to the operating rod fell off. Called for service and the service manager confessed that the nuts and bolts were not installed correctly / fully. Hence, in talking to customer service or the accounting department after having issued an invoice, was like talking to a wall. She could not move beyond telling me that 'it was a service call'! If they have installed the door, who else would I call in their place? The manager was to give me a call, did not call. Called again for the manager, still waiting to hear almost two months later. I have paid $106.00 for having put the two nuts and bolts in place!! Is this ridiculous or what? entirely due to their technician's inefficiency or miss!! I will never recommend this company to any one of my family or friends ever! Extremely disappointed at them not accepting and acknowledging their error. Appears like they're all family, back one another and juggle the customer between customer service and accounting department. Absolutely unethical conduct of maintaining good business with their client who paid a bundle for the door!

Approximate cost of services:
$106.00
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Company Response

Good day. I am disappointed to have read the feedback you have shared. I would like to immediately rectify the situation. Please contact Anat at 416-739-2584

Private User
Private User
Private User reviews Oshawa, ON
10/10

Garage door system

Mr. Brian from Dodds installed my garage door system. He is very hard working and a kind guy. I fully recommend him.

Approximate cost of services:
$500.00
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Company Response

Thank you for this review. We are extremely proud of Brian, he is a valuable asset to our team. Thank you for trusting DODDS DOORS.

jvizzini
jvizzini
4 reviews Milton, ON
10/10

Garage door replacement

We recently used Dodds to replace our garage door & our package included full replacements of garage door opener, hardware, & aluminum capping of the frame. We were instantly impressed by Dodds' knowledge of the garage door industry based on their products & packages they sell. This was evident in our initial consultation meeting with Dodds' sales representative Mike B. who was extremely helpful for product selection & further reinforced by our installer, Zaza who did an amazing & precise job during installation. The administrative staff is also pleasant to deal with & has been responsive to our inquiries in a timely manner. Dodds offers a great warranty on their garage door packages & it is clear they strive for customer satisfaction. We have had many compliments from our neighbors & have referred Dodds to our family, friends & neighbors. Thank you again to the entire team at Dodds for surpassing our expectations.

Approximate cost of services:
$0.00
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Company Response

Thank you so much for this kind review. Our teams in the office and on the road work constantly to improve and provide the highest quality service all our customers deserve. We are doing our best on the regular and we are happy to hear our work was up to your standards. Thank you so much for trusting and recommending DODDS DOORS.

ZinjChick
ZinjChick
0 reviews Toronto, ON
10/10

Broken garage door during a pandemic

Dodds was great - their service folks are top notch - polite and very knowledgeable. The gentleman who came out to take measurements for our new door also sent one of his most experienced guys to wrangle the broken door back onto the current track (it was stuck at an odd angle in a half-opened state) so that we could close the door, keeping local fauna out of our garage until the new door was installed. A replacement door had to be a special order because our garage was built in the 1940s when there were no "standard" door sizes. The installer was great - he really knew what he was doing and now we have a new door that is not only functional and looks nice, but it's also safe!

Approximate cost of services:
$2,800.00
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Company Response

ZinjChick thank you so much for this amazing review. At DODDS DOORS we strive to provide the highest quality service for every job on the field. Thank you for trusting DODDS DOORS and we are happy to help you any time with your garage door needs.

Robert and Nadia
Robert and Nadia
1 review Toronto, ON
10/10

Garage Door Repair

We found Chris and Denise from Dodds Garage Door Systems to be very reliable and professional. Chris' expert service and care went above and beyond our expectations. We highly recommend Dodds. Robert and Nadia

Approximate cost of services:
$230.00
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Company Response

Thank you so much for this kind review. Our teams in the office and on the road work constantly to improve and provide the highest quality service all our customers deserve. We are doing our best on the regular and we are happy to hear our work was up to your standards. Thank you so much for trusting and recommending DODDS DOORS.

Lawrence in Scarborough
Lawrence in Scarborough
4 reviews Toronto, ON
10/10

NEW Garage door

Dodds Garage Doors do amazing work. Everybody on my street compliments me on the door. I recommend This company.

Approximate cost of services:
$10.00
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Company Response

Lawrence thank you so much for this amazing review. At DODDS DOORS we strive to provide the highest quality service for every job on the field. Thank you for trusting DODDS DOORS and we are happy to help you any time with your garage door needs.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dodds Garage Door Systems Inc.

Dodds Garage Door Systems gives new meaning to the word "reliability".
"We show up when we say we will, we do the job with the expertise of over 52 years in the business, and we tidy up. We never leave a mess!"
"When you require garage door service or garage door electric opener attention, please call us. You won't be sorry. We guarantee it!"
Having done that, just sit down and relax, you have just hired Greater Toronto's #1 garage door company, Dodds Garage Door Systems is your RELIABLE garage door firm.
Dodds major products are "SERVICE", "VALUE", and "CUSTOMER SATISFACTION!"

Dodds Garage Door Systems Inc. is an all-Canadian privately owned company, established in 1958, specializing in the sale, repairs, service and installation of:

Overhead Garage Doors- residential, commercial and industrial
Electric Garage Door Openers - residential,
commercial and industrial
Associated Safety Systems
Preventive Maintenance Programs
Barrier Gates

CATEGORIES
Garage Doors & Hardware
PRODUCTS
Overhead Garage Doors- residential, commercial and industrial, Electric Garage Door Openers - residential, commercial and industrial, Associated Safety Systems
SERVICES
Preventive Maintenance Programs. Repairs and service of all makes of garage doors and garage door openers FREE shop at-home no obligation estimates for new garage doors.
BRANDS
Garaga, Clopay, CHI, Steel-Craft, Liftmaster
STYLES
Insulated, Non-Insulated, Wood, Steel, Aluminum, Raised panel, Coach House (Carriage House) Glass, Platinum, Rolling Shutters, Fiberglass.
SPECIALITIES
Garage Doors and Garage Door Openers
WEBSITE
http://www.doddsdoors.com/
YEAR ESTABLISHED
1958
NUMBER OF EMPLOYEES
43
PAYMENT METHOD
Visa, Master Card, Amex, Cheques, ETF and Cash
MEMBERSHIPS
Richmond Hill Chamber of Commerce: Canadian Federation of Independent Businesses:IDA International D
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Varies
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.