Dodds Garage Door Systems Inc.

Garage Doors & Hardware
Toronto ON M6M 3E6
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F in Toronto
F in Toronto
20 reviews Toronto, ON
2/10

Garage Door Installation

I contacted Dodd's Doors to do an installation on my detached garage door. Their salesperson was professional and courteous and came to my property quickly when asked. He measured my door, and although there was some plywood blocking his access to the ceiling, I removed a piece and he felt comfortable saying there was enough clearance. He asked me to remove all of the plywood from the walls and ceiling of the garage which I did over the course of an afternoon, then paid to have all of the waste removed. I also removed all of the existing rails of the old garage door anticipating that the install would be done.

On the date the installation was to be done, we came home to find out nothing had happened. NO ONE called on that date or for several days after to explain why the work was not done. I had to make two calls before someone explained that they realized that their measurements were incorrect, and that they could not install the door. They were looking for a new door. A week and a half passed and I heard nothing. Finally, after contacting the manager, my sales rep called me to say nothing could be done and they will be refunding our deposit. While our sales rep was polite, no one ever apologized to us for demo-ing our garage and having to make several calls just to find out they could do nothing for us.

The service as a whole left much to be desired, and while Dodd's will no doubt have a legitimate explanation for their mistake, they did not do nearly enough to be communicative with us or to apologize. The whole episode has cost us approximately $250 in expenses because of their mistake. Very unhappy.

Approximate cost of services:
$2,500.00
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Company Response

Unfortunately this client did not post their name so were unable to investigate what happened. The sales person should have never simply taken a chance that there was sufficient clearance above the door but should have requested the plywood be removed so that the clearance could be evaluated.We do 10,000 calls per annum and it will always be the one that is not checked that will trip us up. We apologise to this client that we dropped the ball and if they will send us proof of the out of pocket expenses that they incurred we will gladly send them a refund.