Dodds Garage Door Systems Inc.

Garage Doors & Hardware
Toronto ON M6M 3E6
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Garage Doors & Hardware
Dodds Garage Door Systems Inc.
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Reviews for Dodds Garage Door Systems Inc.

Average customer rating:
9.6 10 (1069 reviews)

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Frank Giannone in Etobicoke
Frank Giannone in Etobicoke
3 reviews Etobicoke, ON
10/10

Installation of new spring and electronic door opener

Fantastic service from start to finish! Arrived on time, had to make a custom made spring. John the serviceman was very efficient and did a great job. Very knowledgeable, friendly, and experienced. J.P. the service manager was also very approachable and helpful .

I would recommend Dodds in a heartbeat! Great job by the entire staff including those that took the initial call.

Approximate cost of services:
$400.00
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Company Response

Reviews like this make us try even harder as we are proud of what we do

Sue G.
Sue G.
8 reviews Etobicoke, ON
10/10

Inspection and repair of garage door

We've used Dodds for years, and have always had excellent service - always on time, and always good work. But, after Art's service call this morning, I am prompted to formally comment onwhat was exceptional service. He did a great job, gave me some excellent tips for the future and lots of good information. He's a real asset for Dodds.

Approximate cost of services:
$125.00
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Company Response

We appreciate you taking the time to post a review and thank you for the kind words.

Roger in Brampton
Roger in Brampton
3 reviews ,
10/10

Replace Garage door and fit opener

I scheduled appointments with 4 companies and the salesman (Michael) from Dodds was the only one to arrive at the scheduled time. The quote was realistic in all respects. Installation was delayed a bit because of the seasonal rush - but took place just a week ago and was superbly carried out.
The new door has brightened up the front of the house and operates quietly and without problem. I am thoroughly impressed with the level of service from this company and the value of its products.
Well done - Michael, Angela and everybody else who came through on this (relatively small) job. You guys have a winning recipe and your customers are the winners.

Approximate cost of services:
$1,500.00
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Company Response

Thank you very much Roger for the kind words. We do try as hard as we can and really care what clients have to say

George in Toronto
George in Toronto
1 review TORONTO, ON
7/10

New Garage Door, constantly needs service

I bought my garage door in 2009 on the recommendation of my in-laws. The price was comparable to others, and the service has been good.

When the door was first installed, they did not include the weather strip. After a few days, the door's sensors failed, so to close the door you had to hold-down the button on the garage panel. It was a hassle, especially after just four weeks.

When speaking with Dodd's Customer Service, they were empathetic and worked to resolve my issue quickly.

When John from Dodd's came to service the door, he was exceptional. He took the extra minute to explain how things work, how I can regularly service the door, and moved the new sensors to a much better location.

John went the extra mile to make sure I was a happy customer, and I genuinely appreciate that.

Review has 1 previous version
Approximate cost of services:
$1,800.00
What could this company do to improve their services?
Clone John. Alternatively, have John train the other installers.
3 of 3 people found this review helpful.
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Company Response

We installed George's door and operator on Sep 14,2009 and went back on October 16, 2009 to install the weatherstrip and changed the photo eyes under warranty.The photo eyes are supplied by Liftmaster the largest manaufacturer of openers in N America who provide a one (1) year warranty. George claims he called in on Friday October October 21,2011 but we have no record of this call. We received an e-mail from him on Monday October 24 where he advised that nobody had responded to his Friday call.Angela from our Customer Service immediately contacted the client and took down all the relevant information and tried to guide the client through the process of assessing if the photo eyes may be out of alignment and so save him the cost of a service call but the photo eyes still malfunctioned. She advised the customer she would discuss the situation with her supervisor and called the client back on Tuesday October 25, 2011 and advised him that the warranty from both Liftmaster and Dodds was one (1) year and that it was now two(2) years since the original installation and since the warranty had expired there would be a service charge applicable. Photo eyes are electronic gadgets and can be affected by a myriad of problems such as being knocked out of alignment, covered by spider webs, getting wet, voltage spikes, lightning strikes etc.The clients photo eyes had been working since October 16, 2009 a period of two years and the warranty had expired a year prior but he was not prepared to pay for a service call. Angela provided him with the manufactures telephone number so that he could call them directly.

Laura
Laura
1 review OAKVILLE, ON
10/10

New Garage Door

After 23 years our garage door gave out on a long weekend!!
After calling around to several companies, Dodds was very responsive in calling back and immediately sent out a sales rep to price out a new door. Installation was suburb and techncians were right on time, excellent installation and cleaned up!! Sales rep was great too and not pushy- and very good pricing . Very happy with our new door and Dodds Garage door systems.

Approximate cost of services:
$0.00
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Company Response

Thank you Laura for taking the time to post a review on us and thank you for the kind words

Brendan in Toronto
Brendan in Toronto
1 review Toronto, ON
10/10

new garage door

product is very good. Salesman was very honest, and only sold us what we needed , not what we wanted originally ( saved us over $1000 ). Serviceman was experienced, friendly and exceptionally fast. Would recommend this to all friends and family.

Approximate cost of services:
$2,000.00
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Company Response

We appreciate you taking the time to post a review and thank you for the kind words Brendan

Michael in Thornton
Michael in Thornton
4 reviews Vaughan, ON
10/10

Installation of two garage door openers for our brand new home

We had Dodds install two new openers at our brand new home in Vaughan last month. They did a great job! Very neat and professional. And the best part is just how quiet and smooth the new openers are - cannot even hear the door opening from inside the house! I would not hesitate to rrecommed Dodds

Michael in Vaughan

Approximate cost of services:
$0.00
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Company Response

Thank you for kind words Micheal

John Luciani in Mississauga
John Luciani in Mississauga
2 reviews Mississauga, ON
10/10

Broken garage door spring

Dodds is probably the most reliable and professional garage door repair and replacement company in the GTA. One day when I could not open my garage door I suspected that the master spring had broken. A call to Dodds had them at my house the next day. Without any fuss or surprises their technician had the door repaired in less than 90 minutes and charged only $250, which I thought was very reasonable. If you ever have garage door problems Dodds is the company to call.

Approximate cost of services:
$250.00
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Company Response

Thank you very much for your kind words

Flora Watts in Brampton
Flora Watts in Brampton
3 reviews BRAMPTON, ON
3/10

Garage door had a dent

I called Dodds to repair the door for me. They went out and changed the pannel. However they have never sent me the recipt as promised. They were efficient, but very expensive

Approximate cost of services:
$483.00
1 of 1 people found this review helpful.
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Company Response

We are at a loss as to the "receipt" the client is referring to. When a job is completed we ALWAYS leave a priced work order with the client or in the mail box if the client is not home. We then always follow up with a subsequent copy of the invoiced work order. We do not issue any receipts?
The client states we were efficient but expensive. The question is expensive as compared to what? Surely the client did due diligence before asking us to do the work but still chose us.

Selma D'souza in Mississauga
Selma D'souza in Mississauga
4 reviews MISSISSAUGA, ON
8/10

Replace broken garage door spring

Our grarage door sprng broke. Called a few door companies from the yellow pages. Dodds gave us the best price and were able to send some one rght away. Very professional and prompt service.

Approximate cost of services:
$200.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dodds Garage Door Systems Inc.

Dodds Garage Door Systems gives new meaning to the word "reliability".
"We show up when we say we will, we do the job with the expertise of over 52 years in the business, and we tidy up. We never leave a mess!"
"When you require garage door service or garage door electric opener attention, please call us. You won't be sorry. We guarantee it!"
Having done that, just sit down and relax, you have just hired Greater Toronto's #1 garage door company, Dodds Garage Door Systems is your RELIABLE garage door firm.
Dodds major products are "SERVICE", "VALUE", and "CUSTOMER SATISFACTION!"

Dodds Garage Door Systems Inc. is an all-Canadian privately owned company, established in 1958, specializing in the sale, repairs, service and installation of:

Overhead Garage Doors- residential, commercial and industrial
Electric Garage Door Openers - residential,
commercial and industrial
Associated Safety Systems
Preventive Maintenance Programs
Barrier Gates

CATEGORIES
Garage Doors & Hardware
PRODUCTS
Overhead Garage Doors- residential, commercial and industrial, Electric Garage Door Openers - residential, commercial and industrial, Associated Safety Systems
SERVICES
Preventive Maintenance Programs. Repairs and service of all makes of garage doors and garage door openers FREE shop at-home no obligation estimates for new garage doors.
BRANDS
Garaga, Clopay, CHI, Steel-Craft, Liftmaster
STYLES
Insulated, Non-Insulated, Wood, Steel, Aluminum, Raised panel, Coach House (Carriage House) Glass, Platinum, Rolling Shutters, Fiberglass.
SPECIALITIES
Garage Doors and Garage Door Openers
WEBSITE
http://www.doddsdoors.com/
YEAR ESTABLISHED
1958
NUMBER OF EMPLOYEES
43
PAYMENT METHOD
Visa, Master Card, Amex, Cheques, ETF and Cash
MEMBERSHIPS
Richmond Hill Chamber of Commerce: Canadian Federation of Independent Businesses:IDA International D
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Varies
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.