I have an six-plex apartment complex. January 29th 3 tenants contacted me due to water leaking continuously into all three apartments (one apartment above the other).
I called a number of roofing companies and Dominion Roofing was the first one met with me at the property. He sales rep saw the large soup pots of water, and ceiling damage (design-textured plaster ceiling). He also went up onto the flat roof to inspect the problem.
He estimated the repair to take between 2-3 hours. He continued that a deposit was required to secure a repair appointment. I paid this immediately.
Then I waited.
The following week we had spring-like weather. But my 2-3 hour repair appointment wasn't scheduled.
Fourteen (14) days after taking my deposit, I still hadn't been given an appointment. However by now the snow was melting and water was streaming continuously through all 3 apartments. Water damage was now extensive, spreading across 30 % of the ceiling and soaking hardwood floors in all 3 apartments, which hadn't originally been a problem.
I relayed the severity of damage to Dominion Roofing asking them to see for themselves the pervasive damage far beyond that originally requiring roofing repair. Why had they pressed me for a deposit? Even when paying the deposit I questioned when my repair would be scheduled. The answer was, deposit first before appointment detail could be provided.
Now if my situation was not urgent, I could understand a slippery appointment timeline. But under the circumstances, the damage to my 3 apartments now exceeds $1,000. This amount slightly exceeds the cost of my roof repair, and is absolutely due to Dominion Roofing not making my 2-3 hours a priority.
Anyway, two weeks after losing my deposit to them, and faced with daily calls from tenants, I became insistent with Dominion Roofing to schedule my repair. I was told "tentatively in two days". The day before my "tentative" appointment I called several times to confirm the appointment. My calls went unanswered. On the day of my tentative appointment, I reached someone and was told they couldn't fit my repair in.
After much discussion, they agreed to do it before the end of the week. Now the repair has just been completed. It is too soon to know if the job was done satisfactorily as only time will tell. Ironically, it took only take a few hours to fix. But now I must repair 3 apartments' ceilings and floors, which was absolutely unnecessary almost 3 weeks ago.
So, if you need urgent repair, these are not the guys to call, even though they were first on the scene. They viewed for themselves that water was entering 3 apartments, yet my 2-3 hours wasn't their priority.
If you are desperate enough to use Dominion Roofing, please don't give a deposit before securing a repair date. They got me good. But hopefully they won't get you.
P.S. I feel compelled to update my review. I actually had reason to go up on the flat roof after Dominion Roofing had completed their "repair". It turned out the job was not completed!
I immediately called them. They immediately agreed it required completion and scheduled it for the following business day.
However I must stress that it was I who accidentily viewed the job and discovered that it was incomplete.
Update. I had further problems with my roof indirectly resulting from correcting a plumbing problem. To Dominion Roofing's credit, they quickly came out this time to correct the issue, which they successfully accomplished.
- Company Response
Thanks for the review!