I should have started with Drain Works, but I let others get in my head about supporting the 'little guy' particularly in these COVID times. I had the little guy out (neighbour recommended), he had to call in another guy as he couldn't figure out the problem ( made an awful mess of my basement trying to). Thsecond guy diagnosed the issue quickly, but said he couldn't fix it, but he had another guy who could. I asked for his name and details so I could check him out. He said, don't worry ill get him to call you. At that point I knew who I wouldn't be using (side note he never called). Paid $700 for the service call that solved nothing.
Drain Works was here that same day within an hour of my call. Diagnosed the issue, outside pipes needed replacing. Project was completed quickly, they left everything neat and tidy (I didn't have to bleacj my floors after they were here), minimal disruption to my steps, walkway and garden and most importantly took the necessary steps to save my neighbours prized hedge (like really prized), going out of their way to dig beside and the across.
Drain Works has done other projects for me in the past all to great satisfaction. Next time I will just call them first. No more listening to the B-I-L. I usually know better.