We replaced our counter top and with it, we replaced our over-mount sink with an undermount sink. We forgot to account for the added depth that the undermount sink has and, as a result, our existing plumbing no longer fit. We discovered this on a Saturday and had already been almost a week without a functional kitchen so we were in a bit of a panic.
We used HomeStars to find plumbers. We called another company first and I got a rep on the phone who wouldn't discuss the problem with me, she would only take my information so someone could call me back. So I moved on through the reviews and called DrainWorks.
The person I spoke with discussed my situation with me and let me know that the DrainWorks contractors are equipped to handle just about any job which meant that I could feel very confident that once they came to our house for the initial estimate, the plumbing would be fixed during the same visit.
Chris was assigned to our project and he was really great. He replaced our existing plubming which we hadn't anticipated but we also weren't suprised because the whole system was falling apart. Once he tested the work he had done, we found a leak somewhere else. The leak was behind a cupboard wall and the only solution was to cut through. Again, we suspected that might be a problem but didn't know until everything else was done.
Chris was equipped to handle this and cut out a portion in a far corner that was out of the way. He also cut a little finger hole so that, in the future, we could now use this as a plumbing access panel. I thought it was ingenious. In addition, he assembled the new plumbing in a way that we can more easily access it and take it apart ourselves if we need to.
Chris was polite, friendly, and enjoyable to work with. The quality of his work is far superior to what was already installed. He left the site spotless and I would absolutely recommend him again.
- Company Response
**Thanks Colette** It was an absolute pleasure reading your review. Thank you so much for taking the time to share this experience here with others. It is rewarding to know that our dispatcher made you feel confident when booking the appointment, and that Chris the plumber was able to rectify the issues for you on the spot in a timely manner. Thank you in advance for any referrals you make on our behalf. We would be delighted to hear from you again should you require any plumbing or drain related assistance.