I had an ugly situation on my hands when the floor drain in the furnace room in my old Cabbagetown house backed up the full contents of the sewage drains on a Sunday morning. While I didn't want to pay a premium for a Sunday service call, the situation required urgent attention. The plumber (I'm sorry that I didn't make note of his name) was excellent. Courteous and helpful, he unblocked the drain quickly, and then spent a fair bit of time educating me about the property's plumbing & drainage system, and what to watch for in future. And pleasantly, they didn't charge a premium for the Sunday service call; the cost was more than reasonable for the service provided.
- Company Response
**Thanks Cathy** It was a plesure reading your review. We do appreciate your feedback. Customer service is top priority at DrainWorks and educating you on your options, as well as not charging a premium for Sunday, is part of that service. Thank you in advance for any referrals you make on our behalf. We do look forward to being the plumbing and drain service providers you can rely on should you require assistance again in the future. Thanks again for choosing DrainWorks.