Hi Lyn. Thanks for taking the time to provide a review. I'm Terry Cord, founder and President of DrainWorks. As you can see, I take great interest in all opinions shared, even though in this case I have to respond to some of the claims, which seem out of step with what actually happened.
You state that the work done was to replace a trap under your bathroom sink. As the invoice - which you signed off in approval in advance of any work states - we also re-piped all piping under the sink as well as change the faucet. That's quite different than what you stated in your review.
As for the timing, this business runs on schedules that can easily shift, for some problems are quicker to solve than others. It's our practice to never promise anything to a client that we are not certain we can deliver. On Monday following the weekend, you called again and we had an appointment time available which you took ( an hour and a half after your initial call ). I'll assume that the reason you called us again was that you were simply not able to secure an appointment with anyone else. Therefore, I would say that DrainWorks is the company that came through for you, otherwise we wouldn't have been there.
As for your independent plumber and his assessment of our charges, we put everything in writing and we present it clearly for your approval. It's our practice, for we know all too well that talk is cheap. We certainly would not proceed without express signed approval from you, our customer.
One more thing you should know about our company is that that unlike almost every company in plumbing, our staff are full time and salaried. They are never paid a commission for any job, and in the plumbing business, this is very rare. We take the time to do every job right and we are extremely efficient. I doubt anyone would be happy if we chose to take more time than necessary and charge less per hour, for that isn't good business and it's why we charge by the job and not by the hour. It keeps things honest.
Again, I support everyone's right to share an opinion on our service, but when we feel a review is not accurate, I will try to bring balance and insight to opinions that we feel might confuse or misrepresent the actuality of the situation.