Drain Works Plumbing

Drainage Contractors
46 Fieldway Road Unit 7 Toronto ON M8Z 3L2
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Drain Works Plumbing
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95%

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Reviews by rating (past 12 months)
Best of 2019 winner 6 timesBest of 2019winner 6 times

Reviews for Drain Works Plumbing

Average customer rating:
9.5 10 (1551 reviews)

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JB Hamilton from Mimico
JB Hamilton from Mimico
1 review Toronto, ON
9.5/10

Clogged Drain

After making several of our own attempts to unclog our sink drain, we consulted the yellow pages and were impressed with Drainworks ad. That evening Jeremy, one of their technicians, arrived and snaked the drain 20-25 ft and we finally had our drain cleared. We were impressed with Drainworks very professional, thorough and courteouse service. Thank you again.

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Company Response

Thank you for choosing DrianWorks and for the time you took to write a review of your experience with us. It was a pleasure serving you. -Terry

H&N from Davisville Village
H&N from Davisville Village
7 reviews Toronto, ON
10/10

Drain Pipe Replacement

I called them to check out our drain for clogs and they found the old clay pipe had tree roots entering the drain in quite a few places. I gave the go-ahead to replace the pipe and they did exactly what they said they would do including a very good cleanup job afterwards. Plus they fixed some plumbing mistakes left to us by our predecessors - all as part of the project. These days, it's refreshing to work with a service provider that sets a clear expectation and then exceeds it. Thanks to Armando, Walter and the crew for your good work.

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Company Response

Thank you for your response and acknowledging that our actions follow through with the straightforward quote we presented to you. There is nothing worse than having someone tell you just what you want to hear to get their foot in the door, and then having a different course of action sprung on you - Terry

Matt from East York
Matt from East York
1 review Toronto, ON
9.8/10

Drain replacement

The work was completed in a timely manner. Jeremy was very helpful in identifying the problem and determining what need to be done. The excavators kept the area clean and protected and did a good job of cleaning up afterwards. The camera inspection after the job was done helped to convince me that everything had been done properly. Thanks a lot.

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Company Response

Hi Matt, Thanks for your review and for the opportunity to serve you - Terry

Chris from Scarborough
Chris from Scarborough
1 review Toronto, ON
10/10

Plumbing repairs and advice

We had to have some work done on taps, toilet flappers and an assessment about our main valve shut-off which was broken. The dispatcher kept us informed of our time-line and was very pleasant. Ernie came a day ahead of time, which was terrific. He quickly and effeciently assessed the jobs and gave us a very fair esimate for the work he would do. He was fast, efficient and tidy. He gave us excellent advice for our main shut-off valve problem and how to organize this repair with the city. He told us what to do and what to expect at each phase of the repair. His professional and experienced advice was greatly appreciated as this type of service is new to us. From our experience, we can say that Drainworks is a very reliable, up-front and honest company.

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Company Response

Chris: Thanks for your positive review. It was a great pleasure to serve you and we look forward to being your plumbing and drain service providers in the future - Terry

Ron from North York
Ron from North York
1 review Toronto, ON
9.8/10

install new faucet and fix leaks under kitchen sin

Ernie was excellent. He was punctual, quick to assess the issues, gave me solid advice, and worked efficiently.

This is our 3rd experience with DrainWorks and they are a top-notch firm from start to finish, from the handling on the initial phone call to leaving spotless premises behind.

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Company Response

Thanks for the kind words on your repeated positive experiences with DrainWorks - Terry

Bill  in Swansea
Bill in Swansea
2 reviews Toronto, ON
9.8/10

Drain repalcement

Excellent service from initial phonecall to finished project. Camera inspected all drains, showing the root infestation. Replaced clay drains with PVC pipe. Workers were courteous. Work was completed in less than estimated time. Cleanup after was excellent. Thanks to Armando G.

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Company Response

Hi Bill, Thanks for the review it was our pleasure to serve you - Terry

Lyn from North Toronto
Lyn from North Toronto
1 review Toronto, ON
6.5/10

Plumbing

DrainWorks gave me 2 different stories on the phone as to when they were available. The first time (on a Friday) I called they said that they could not do any plumbing work until Tuesday. I called back Monday morning and the plumber arrived there in an hour and a half. The plumber who was very friendly and efficient installed a new bathroom trap for me. I had another plumber in today (independent...not with DrainWorks) to replace something in the kitchen so I asked him how much he would have charged for the same job (I gave him the amount of time the plumber was here and showed him exactly what was done) and he told me what he would have charged (a third the price might I add). When I told him what DW charged me he almost fell over and told me I got ripped off (I kind of figured that). Morale of the story: Get a plumber you know and trust...someone who won't overcharge because they work for a big company.

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Company Response

Hi Lyn. Thanks for taking the time to provide a review. I'm Terry Cord, founder and President of DrainWorks. As you can see, I take great interest in all opinions shared, even though in this case I have to respond to some of the claims, which seem out of step with what actually happened.

You state that the work done was to replace a trap under your bathroom sink. As the invoice - which you signed off in approval in advance of any work states - we also re-piped all piping under the sink as well as change the faucet. That's quite different than what you stated in your review.

As for the timing, this business runs on schedules that can easily shift, for some problems are quicker to solve than others. It's our practice to never promise anything to a client that we are not certain we can deliver. On Monday following the weekend, you called again and we had an appointment time available which you took ( an hour and a half after your initial call ). I'll assume that the reason you called us again was that you were simply not able to secure an appointment with anyone else. Therefore, I would say that DrainWorks is the company that came through for you, otherwise we wouldn't have been there.

As for your independent plumber and his assessment of our charges, we put everything in writing and we present it clearly for your approval. It's our practice, for we know all too well that talk is cheap. We certainly would not proceed without express signed approval from you, our customer.

One more thing you should know about our company is that that unlike almost every company in plumbing, our staff are full time and salaried. They are never paid a commission for any job, and in the plumbing business, this is very rare. We take the time to do every job right and we are extremely efficient. I doubt anyone would be happy if we chose to take more time than necessary and charge less per hour, for that isn't good business and it's why we charge by the job and not by the hour. It keeps things honest.

Again, I support everyone's right to share an opinion on our service, but when we feel a review is not accurate, I will try to bring balance and insight to opinions that we feel might confuse or misrepresent the actuality of the situation.

Terry

Jennifer F., Toronto
Jennifer F., Toronto
1 review Toronto, ON
10/10

Clay pipe replacement from major tree-root damage

In mid-February of 2007, near disaster was averted, thanks to Drainworks. On Valentine's Day we were greeted with a basment toilet and shower that were backing up. Drainworks was called immediately (I wouldn't call any other company!), and they were there later that morning! Mike and his highly skilled crew showed us the immense tree-root damage to our old clay pipes via their special underground inspection cameras, and suggested how to proceed. At 8:20 am the very next day they were back to solve the problem, digging up our basement concrete and replacing 10 feet of old clay with new PVC pipe. Just as they had done two years ago, when we had the same problem with our pipes (but outside, beneath our driveway), Mike and his crew were nothing short of outstanding. From the initial phone call right to the completion of the job, Drainworks was efficient, professional, courteous and punctual. I give Drainworks my highest recommendation and whole-heartedly suggest anyone with drain/plumbing issues to contact the best plumbing and drain company in the city. Bravo, Drainworks!

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Company Response

Thank you for the confidence you have in our company! That's what we want all of our customers to experience when they call us. When we are called to deal with an issue we always take our time and make sure you know exactly what is causing your problem and what repairs need to be done and why. That is why our camera inspection is as helpful to us, as it is informative to you. We find that by allowing customers to actually see the problems in their drain lines, it helps them to understand what needs to be done, and that helps them make an INFORMED decision about what repairs to go ahead with. I believe you accurately captured the essence of what we strive to be everyday the best drain company in the city! Thank you for your review Jennifer and we value your business.

-Terry

Noel from Toronto
Noel from Toronto
1 review Toronto, ON
8/10

Drains

Had a major drain blockage with black water into basement apartment. tried a few numbers from the phonebook. Drainworks answered in person and had a crew out the same day and fixed the immediate problem. Had to dig up basement floor and front lawn. Everything was cleaned up before they left a very proffesional crew and would highly reccomend them. Would have given a higher rating but didn't want it to go to their heads.

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Company Response

Thank you for your review Noel. I am glad that while you were calling around you got an immediate response on the phone as well as a same day appointment from DrainWorks. We will do whatever needs to be done to alleviate the immediate problems, as well as providing you with options for permanent solutions. We pride ourselves on professionalism and excellence in customer service! Thank you for having the confidence in DrainWorks to feel good about recommending us to others in need of drain repairs.

-Terry

Mohss Mississauga
Mohss Mississauga
1 review Toronto, ON
9.8/10

Snaking of Main Drain

Had a bad experience with our last plumber so did what I never do: clicked on a Google Ad. Drainworks came out within 2 hours and Armando was out in 45 minutes, doorbell to bill. Both guys were courteous and didn't try and oversell anything, they just did what I asked which, when faced with a backing up drain, is all you want. Thanks Drainworks! Should have gone with you the first time.

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Company Response

Thank you for taking the time to write your review. It is by design that the service you received from Armando was pleasant. The fact that our technicians are full time salary based employees rather than commission-driven temporary employees is why you never feel the pressure of being oversold on work you do not want to do. We may have suggested performing a camera inspection to provide you with a more permanent solution to the problem, but as the homeowner, the decision is yours. This is why all straightforward pricing is presented to you before we begin any work. You are always in control. Thank you again for the review and we look forward to being your first choice next time you have a problem.

-Terry

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain Works Plumbing

**COVID-19 UPDATE - As an essential service provider, DrainWorks Plumbing is open and in full operation adhering to all Covid-19 protocols in place to offer the help you need when you need it most.** DrainWorks Plumbing is a customer-first, Toronto-based plumbing company. All our plumbers are 100% licensed, insured, commission-free, and of course professionally trained! We take great pride in having won the Consumer Choice Award for Drain Service Excellence in Toronto and GTA 13 years in a row up to 2013 – the only plumbing company with this distinct honour. Reflective of this, we are also one of the most reviewed companies on HomeStars in North America! We are also proud to say that we have been chosen (again) as the "best plumber in the city" by Toronto Life magazine, as evidenced by their "Busy person's survival guide" issue. High praise from a wonderful and trusted publication!
We employ full-time salaried plumbers rather than commission-based plumbers that are motivated to up-sell you. All of the DrainWorks plumbers in Toronto and surrounding areas are fully licensed, insured, and professionally trained. We are also proud to say that 100% of our employees have been with us for 10 years or more.

Further, we've recently had the honor of being one of a select few companies across all trades, hand picked by Gemini award winning TV host and contractor, Bryan Baeumler, of HGTV's Leave it to Bryan and Disaster DIY to be Baeumler Approved. A high mark of quality, indeed.

You can count on DrainWorks for all your plumbing and drain-related needs in Toronto. Our plumbers are ready for your call with clear and upfront pricing and will always arrive on-time and fully prepared with everything they can foreseeably need.
DrainWorks Plumbing also likes to help and support our local Toronto community and charities, such as for the Easter Seals and SickKids Foundation.
Please take a few moments to read these plumbing reviews from our customers, so you too can learn about and take advantage of the ‘DrainWorks Difference’. We hope you choose us for your next call to the plumber!

CATEGORIES
Drainage Contractors, Bathroom & Kitchen - Fixtures & Accessories, Drain Services, Plumbing, and Waterproofing
PRODUCTS
Plumbing problem? Drain clog, drain backup, or basement flood? Or do you just need a new plumbing fixture installation? Or perhaps a full drain pipe excavation and replacement?
SERVICES
Full service plumbing, emergency plumbers, complete drain cleaning, underground sewer pipe replacement and waterproofing
STYLES
Available with clear upfront pricing, on time & prepared!
SPECIALITIES
Residential plumbing services in Toronto, drain cleaning, drain pipe excavation and replacement, drain snake rootering, drain camera inspections, drain hydro-jetting and more.
WEBSITE
https://drainworks.com
YEAR ESTABLISHED
1995
PAYMENT METHOD
Cash, Interac, Visa, MasterCard
LICENSES
Master Plumber License P26570; Plumbing Contractor License T94-4853957
MEMBERSHIPS
Better Business Bureau, Ontario Regional Common Ground Alliance, PSI, Retail Council of Canada
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Staples Canada wide Service Excellence Award, recognition by 2 Prime Ministers and 4 Premiers
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on all new underground drain workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.