Drain Works Plumbing

Plumbing
Toronto ON M8Z 3L2
Write a Review
Write a Review


HomeStars
Plumbing
Drain Works Plumbing
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

95%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Drain Works Plumbing

Average customer rating:
9.5 10 (1608 reviews)

Sort by

North York-7414
North York-7414
1 review Toronto, ON
9.8/10

blocked sinks in 3 bathrooms

Very happy with prompt services.
Plumber (Jeremy) very friendly and explained likely problem and then dealt with it in a professional manner with little or no mess.
I wholeheartedly recommend this company and if the rest of the crew is like the plumber who came to our house (same one on both visits), you will not get nicer service.

Was this review helpful?
Company Response

We appreciate your review and can assure you that your wholehearted recommendation of DrainWorks will always be justified as all of our technicians are top notch and set the standard within this industry. Thanks again.

Lawrence from North York
Lawrence from North York
2 reviews Toronto, ON
10/10

Waterproof back wall

There was a minor flooding in my basement after a big rainstorm. Two inspectors (Mike Dunn and Eric Fralic) from DrainWorks arrived at my house almost immediately after the call, and managed to locate the source of leak in no time. Accidentlly they found a dead raccoon under the hedge. It was so kind of them to offer to help me take care of the digging and burial of the decomposing carcass. I would not have survived the smell of it! The digging of the 10 foot "trench" began the next day. The three Eastern European workmen (headed by Mischa) were very quietly efficient. By the end of the next day, the affected back wall was officially waterproven, with everything (hedges, soil, patio bricks) back to its place without the slightest hint of a mess. The only sign that will give away two days of hard labour is the drooped leaves all over the back wall from an old climbing ivy. The roots probably have not survived the shock. But that's about the only casualty one can see. A few days later, Mke and Eric came back for a follow-up. Since the loose soil will take a few weeks to settle down, some of the patio bricks are destined to sink down a bit. Mike promised to send his guys in one month to put some top soil underneath the bricks to even things out. Excellent job thus far! Most highly recommended.

Was this review helpful?
Company Response

We appreciate your review. Here at DrainWorks we definitely pride ourselves in going above and beyond to provide the customer service you received. We will be returning to your home to top up the soil under your patio slabs should you require it. We look forward to being your plumbing and drain service providers in the future should you need us. Thanks again.

Deslie from South Scarborough (Bluffs)
Deslie from South Scarborough (Bluffs)
2 reviews Toronto, ON
10/10

Major Clogged Breather Causing Basement Flooding

As a homeowner, nothing is more devastating as a basement flood. After a major rainstorm on June 19/07 I had a major flood with water coming up both basement drains. I called Drainworks, after reading about their Consumer Choice awards, and was told that someone would be there is 45 mins.
Jeremey H arrived in under 45 minutes and I was immediately impressed by his pleasant, professionalism. He was able to relieve the clog and made a recommendation of work that should be done. It was reasonably priced, and I did not feel that I was being taken advantage of. The crew that arrived the next day, was on time, (actually early), cleanly dressed (nothing is more off putting than service people in clothes that don't look like they have ever been washed) and set to work. They worked unbelieveably hard and finished in a reasonable time and left my driveway immaculate. Jeremy returned, checked everything, putting my mind totally at ease. I will be recommending Drainworks to all my friends.

Was this review helpful?
Company Response

At DrainWorks you never feel taken advantage of as our technicians go through everything with you onsite and only proceed with repairs after we receive your approval. The quality or our work and customer satisfaction is what puts your mind at ease and is unsurpassed within the industry. Thanks again for your review, we appreciate it.

Audrey from Toronto
Audrey from Toronto
1 review Toronto, ON
10/10

drain inspection

We had received a quote to do extensive work from another company that had put a camera down our drains. This company had told us we needed to replace the old clay pipe under our house.
We called Drain works for a second opinion and a technician named Jeremy came to our home and showed me on the camera that our pipes were old but in good condition. He indicated that they would last another 10 to 15 years. By calling in Drainworks we saved thousands of dollars in unecessary repairs.

Was this review helpful?
Company Response

The DrainWorks difference is that our technicians are full time salary based employees rather than commission-driven temporary employees, which is why we only suggest work that is in the best interest of you the homeowner and your home. We do not provide quotes for unnecessary repairs just to make a buck. In your situation, your drains were backing up as a result of problems on city side property. We appreciate your review and look forward to serving you in the future should you require our services.

John from North Toronto-2435
John from North Toronto-2435
15 reviews Toronto, ON
10/10

Drain replacement/repair

Armando and his crew did an excellent job when they repaired and replaced our sewage drain. Actually when the back-up occurred Sunday June 3, Matthew was there within the hour and opened up the drain sufficiently to release the backed-up sewage from the basement. Even though the damage was done, it was gratifying that the length of time we were in that state was minimized by their quick action.

The subsequent repair was done in a most professional manner and we were apprised all the way along as to what the problem(s)was and the required fix. At no time did I feel pressured or misled on any aspect of the job which is really important because it does build trust. The clean-up and final inspection were exemplary. In fact the company that has been doing the interior clean-up for us remarked on the great job that was done and asked what firm had done the work. I was more than happy to make this referral and I was told they will definitely consider using DrainWorks in the future.

Again many thanks for a job well done!

Was this review helpful?
Company Response

Your review is important to us. We appreciate you taking the time to post such a positive account of the service DrainWorks provided.

Lynda from Scarborough
Lynda from Scarborough
1 review Toronto, ON
10/10

Replace 53' of sewer drain

Armando and his team including Adrian and Eugene were extremely professional and respectful. They not only showed us all the problems with our drain using a camera inspection, but explained every issue and gave us several options regarding the work and ways to complete it. Armando gave us an option which prevented us having to tear up a floor in our newly completed rec room in the basement, saving us money and inconvenience. Tarps were laid down and every care was taken not to make a mess or leave foot tracks through our house. They always arrived on time and even early, and Armando had extra crew on a Saturday to complete the job as quickly as possible. The crew even took care when digging a hole at the front of my house to keep the plants from the garden, even though I had said it was okay to get rid of them. A final inspection was also timely and efficient, and demonstrated what an overall great job had been done. I would highly reccommend Drainworks to anyone needing this type of service,
you will not be disappointed.
Thanks to Armando, Adrian, Eugene and the rest of the crew.
Best regards,
Lynda Cudney

Was this review helpful?
Company Response

As our technicians are full time salary based employees rather than commission-driven freelancers, it grants them the time they require onsite to discuss your options and establish with you, the homeowner, the best course of action for a solution to your problem. We appreciate your review of the "extremely professional, respectful, clean, timely and efficient" service you received from DrainWorks. Thanks again!

Andy in North Toronto
Andy in North Toronto
2 reviews Toronto, ON
10/10

Kitchen drain clog

We had a tough kitchen clog that liquid drano couldn't fix. Calling a plumbing company was my last resort, but I'm glad I found DrainWorks. They came the same day I called (a Sunday). It was a challenging job, but Jeremy took care of it. He was professional, friendly, explained everything he was doing, and the price was more than reasonable. I highly recommend this company and wouldn't hesitate to call them again.

Was this review helpful?
Company Response

We appreciate your review and assure that you can feel confident recommending our services to your family and friends.

Mary-Ann from North York
Mary-Ann from North York
1 review Toronto, ON
10/10

bathroom tub backed upsnaked 40 feet to release

Jeremy was prompt, polite, and even wore shoe covers while in our home. We are most satisfied and would not hesitate to call DrainWorks at any time in the future.
Many thanks to Jeremy and to DrainWorks

Mary-Ann and Don Hathaway
93 Hounslow Ave
North York
M2N 2B1

Was this review helpful?
Company Response

We appreciate your review and thank you for your business.

Joan from East York
Joan from East York
1 review Toronto, ON
10/10

Replacing sewer trap including associated pipe

18 people on our street have had their old ceramic sewer trap crumblein the last 8 years so I have seen just about every company possible do this type of work. I was impressed with DrainWorks after I saw them do a wonderful job of fixing the same job for our neighbour. However, I did get other quotes and, they were by far the lowest - as well they stuck to it.

They gave me a detailed explanation of what needed to be done and an equaloly guaranteed quote. They came over as quickly as possible and managed to be here an entire day early. They also called to confirm their arrival.

They were curteous (they even wore slippers in the house, covered the lawn with a tarp and did as little damage as possible to the ground), friendly, amazingly efficient, gave frequent updates and gave a good explanation of their findings. They hadn't even left my yard before we recommended them to another family with an urgent problem. It has only been 4 hrs since they left and my friend has called back saying they hired DrainWorks and all is well.

They also managed to catch my runaway puppy and went so far as to arrange a city inspector on short notice and have gone to the trouble of filing the grant application for me.

Thanks Lou and crew!

Was this review helpful?
Company Response

We really appreciate your review of the positive service and repair you received from DrainWorks. We are flattered that you have referred us to your friends and we assure you that we make every effort to exceed all our customer's expectations. Thanks again.

Jeff from Roncesvalles Village
Jeff from Roncesvalles Village
1 review Toronto, ON
8.8/10

House main drain issue

Armando and his team were terrific !

My excellent experience with DrainWorks started with the initial call after they came highly recommended to me from a good friend. The first service representative I spoke with asked very specific & qualifying questions that made me feel comfortable instantly that he understood my issue. He was also attentive & courteous. They showed up at the designated time and completed the work as outlined to me.

Great job ! You cannot tell that I had any drain work completed once they left. They put our garden right back to where it was before they started. That is a very big pet peeve of mine when dealing with contractors in any trade. If they clean your space after work completed to the original state, they ROCK and I will highly recommend them to friends just like I am here.

Was this review helpful?
Company Response

We really appreciate your review and account of the service you received from DrainWorks. We are conscientious in taking all the necessary steps to ensure that all of our customers are as satisfied as you have been satisfied to the point where you want to share that positive experience with your friends. Thanks again, we look forward to serving your plumbing or drain needs in the future should you require our assistance.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain Works Plumbing

DrainWorks Plumbing is a customer-first, Toronto-based plumbing company providing full plumbing services, drain cleaning, drain repair and drain replacement. All our plumbers are 100% licensed, insured and commission-free! We take great pride in being one of the most reviewed companies on HomeStars in North America! We are also proud to say that we have been chosen (twice) as the "best plumber in the city" by Toronto Life magazine, as evidenced by their "Busy person's survival guide" issue. High praise from a wonderful and trusted publication!

We employ full-time salaried plumbers rather than commission-based plumbers that are motivated to up-sell you. All of the DrainWorks plumbers in Toronto and surrounding areas are fully licensed, insured, and professionally trained. We are also proud to say that 100% of our employees have been with us for 10 years or more. Finally, an experienced local plumber near you that you can trust and rely on!

Further, we've recently had the honor of being one of a select few companies across all trades, hand picked by Gemini award winning TV host and contractor, Bryan Baeumler, of HGTV's Leave it to Bryan and Disaster DIY to be Baeumler Approved. A high mark of quality, indeed.

You can count on DrainWorks for all your plumbing and drain-related needs in Toronto. Our plumbers are ready for your call with clear and upfront pricing and will always arrive on-time and fully prepared with everything they can foreseeably need.

DrainWorks Plumbing also likes to help and support our local Toronto community and charities, such as for the Easter Seals and SickKids Foundation.
Please take a few moments to read these plumbing reviews from our customers, so you too can learn about and take advantage of the ‘DrainWorks Difference’. We hope you choose us for your next call to the plumber!

**COVID-19 UPDATE - DrainWorks Plumbing is open and in full operation adhering to all Covid-19 protocols in place to offer the help you need when you need it most keeping everyone safe.**

CATEGORIES
Drainage Contractors, Bathroom & Kitchen - Fixtures & Accessories, Drain Services, Plumbing, and Waterproofing
PRODUCTS
Plumbing problem? Drain clog, drain backup, or basement flood? Or do you just need a new plumbing fixture installation? Or perhaps a full drain pipe excavation and replacement?
SERVICES
Full service plumbing, emergency plumbers, complete drain cleaning, underground sewer pipe replacement and waterproofing
STYLES
Available with clear upfront pricing, on time & prepared!
SPECIALITIES
Residential plumbing services in Toronto, drain cleaning, drain pipe excavation and replacement, drain snake rootering, drain camera inspections, drain hydro-jetting and more.
WEBSITE
https://drainworks.com
YEAR ESTABLISHED
1995
PAYMENT METHOD
Cash, Interac, Visa, MasterCard
LICENSES
Master Plumber License P26570; Plumbing Contractor License T94-4853957
MEMBERSHIPS
Better Business Bureau, Ontario Regional Common Ground Alliance, PSI, Retail Council of Canada
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Staples Canada wide Service Excellence Award, recognition by 2 Prime Ministers and 4 Premiers
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on all new underground drain workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.