Drain Works Plumbing

Drainage Contractors
46 Fieldway Road Unit 7 Toronto ON M8Z 3L2
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Drain Works Plumbing
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95%

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Reviews by rating (past 12 months)
Best of 2019 winner 6 timesBest of 2019winner 6 times

Reviews for Drain Works Plumbing

Average customer rating:
9.5 10 (1551 reviews)

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Joe K
Joe K
6 reviews Richmond Hill, ON
10/10

Replacing Toilets/Fixing Broken Stopper

We called Drain Works to replace two toilets and repair a stopper that fallen down off the sink. JP explained what they could do and explained possible works to be done and quickly set up a time for them to come over to our house. He was courteous and friendly as well as efficient. He also did call back again about half an hour before the worker arrived so we could prepare.
JIm arrived on time and immediately put us on ease and started assessing the conditions of the toilets and worked on the sink. He indicated we would need to replace the toilets but one of them would need to be ordered. He was very efficient and quickly fixed the stopper and replaced one of the toilets and said he would check other toilets as they were all old. We did decide to replace the other two old toilets as well and he set up another time for him to come back and replace the toilets.
A week later he arrived with another worker to replace the other toilets as well. They were professionally done and detailed. The work was done all well and great. They cleaned up all work areas and took everything away. We were pleased that they were able to take away all old toilets rather than to leave them for us to dispose them. We were really happy with the new toilets and the work they have done. Highly recommended.

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Company Response

**Thanks Joe K** We really appreciate your review and thank you so much for sharing your experience here for all to see. It is very rewarding for us to know that from start to finish you were happy with our services. So glad we could be of assistance and to your satisfaction. We look forward to hearing from you should you require any future plumbing or drain related help. Thanks for choosing DrainWorks Plumbing!

Private User
Private User
Private User reviews Brampton, ON
10/10

Repaired drain pipe and cleanout, and replaced kitchen faucet and shutoff valves

We were really impressed with the repairs done by Jim and Luke from DrainWorks. They were quick, efficient, and the work was impeccably done. They were able to fix a leaking drain cleanout pipe in a MUCH more efficient way than 2 previous companies had suggested (other companies wanted to hammer the concrete out of the basement floor, but Jim had the know-how and equipment to figure out a better way to fix it, without needing to break my floor.)

I also had a problem with my kitchen faucet which I became aware of only a couple of hours before they were scheduled to arrive for the other repair. To my surprise, Jim was able to completely fix the problem during the same visit, including replacing my hard-to-fit faucet with a beautiful new one. The last time I needed a new faucet I had to shop around at several different places to find one that fit, so the time savings on this was very much appreciated.

Additionally, the cost was very reasonable. Efficiency, quality and fair price = a very happy customer. I will be calling them again to upgrade a few other fixtures around the house.

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Company Response

**Thanks** It was such a pleasure to read your review. Thank you for taking the time to share your experience in such detail. We are very happy to know that you were satisfied with the services provided. We take great effort to arrive fully equipped for just this reason; saving you time and getting everything done on the spot. It is very rewarding to have our efforts acknowledged by you, thank you again for that. We do look forward to hearing from you when you are ready to have additional plumbing or drain related work performed. Thanks for choosing DrainWorks Plumbing!

Arlene
Arlene
2 reviews Mississauga, ON
10/10

Pipe Leak and Valve Replacement

Wow! Amazing customer service - JP is their secret sauce - he sets the tone. I already felt better after speaking with him. We contacted Drainworks for a leaky pipe at 8:00am. They had a two man crew out to complete the repair by 1:00pm and I received a call about 20 minutes before they arrived. Jim and Luke made quick work of the problem - they replaced the leaky pipe and valves. The price was different than what they quoted over the phone but given the rapid response and hassle-free work, I am glad the problem is resolved. The picture attached shows the leaky joint they had to replace - we removed the drywall and vent.

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Company Response

**Thanks Arlene** It was a pleasure to read your review and learn that you were so happy with our service from start to finish. It is rewarding for us to know that we could be of quick assistance and to have you share your experience. Do note that the initial price was based on the picture and didn’t show the valves that needed replacing, hence the difference in price. Thank you for choosing DrainWorks Plumbing! We look forward to hearing from you should you require plumbing or drain service again in the future.

Tony
Tony
1 review Mississauga, ON
10/10

Storm Drain Line Repair - Well done

My house's storm line from one of the downspouts was clogged. Previous two snaking attempts could not clear it and brought out clay and suggested digging and replacing. I got quotes (one wanted to pressure clear from the house - clueless) and selected Drain Works from the HomeStars feedback and related experience. I'm very satisfied with the work done and process. First they did a camera inspection down the downspouts drains to investigate the situation and showed it to me. The clogged problem area was found and they dug down quite deep to the broken storm drain and fixed it - they contained the dig as much as possible to minimize the surface repair afterwards to the cobblestone path. The storm drain pipe to the break was not in good shape and replaced. It was a significant dig overall and the workers were very diligent in keeping the dig contained and clean, were professional, and respectable. The work duration was short considering what was done and I was kept informed along the way. It's now three months later and all is well. Drain Works merits a full recommendation by my experience.

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Company Response

**Thanks Tony** We are very grateful for your review and thank you for sharing this detailed account of your experience. It is truly rewarding to know that you were so happy with our services and the results. It means so much to have your full recommendation. As always, we are here for you should you ever require further plumbing or drain assistance. Thanks for choosing DrainWorks Plumbing!

Lamia in Toronto
Lamia in Toronto
0 reviews Toronto, ON
10/10

Fixed clogged toilet in basement

Drain works is hands down best plumbing company in the city. JP answers the phone right away and explains exactly what could happen do there are no surprises when the plumber comes. They are always able to send someone the same down usually within a few hours of calling. Lou is amazing at his job. He is so friendly, knowledgeable and experienced - I relax as soon as I see he is the plumber they have sent us. He walks through everything he does step by step and always gives us tips for how to avoid issues next time. the proving is always fair and the service is clean and efficient. I would recommend Lou and drain works to anyone who ever needs a plumber.

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Company Response

**Thanks Lamia** It was such a pleasure to read your review and learn how happy you were with our services from start to finish and on multiple visits. It is truly rewarding to have such a strong recommendation from you for our services. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for continually choosing DrainWorks Plumbing!

Elisabeth in Peterborough
Elisabeth in Peterborough
0 reviews Toronto, ON
10/10

Fawcet and pipe repairs

Jim and Luke arrived right on time and worked most efficiently on my various jobs. They got a great deal of exercise as I live in a house with many stairs. It was a very wet day and one of the jobs was outside but they managed not to make a mess and they cleared up any debris.
I am most grateful to them.
Elisabeth

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Company Response

**Thanks Elisabeth** We are very grateful for your review and thank you for taking the time to share your DrainWorks Plumbing experience here for all to see. It is fulfilling to know that you were happy with our efforts and service; rain or shine, we’ve got you covered. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

Paula
Paula
0 reviews Toronto, ON
10/10

External faucet and pipe repair

Diagnosis: external faucet removal and pipe repair.

The plumber, Chris L., poor man I kept calling him Dave (sorry Chris), was very knowledgeable and so efficient and creative in his solution for our plumbing challenge.

*Note - we had had a plumber from another large shop come out to make this repair, but the plumber just didn’t have the skills nor the know-how. Worse yet, we were still required to pay a significant fee for his failed attempt and lack of experience/knowledge.

Then came Chris from DrainWorks, he assessed the problem and presented us with different solutions. It felt like a partnership, and he provided not only exceptional service but an education as a bonus – he explained the whole process and how we should manage the system going forward.

DrainWorks may not be the least expensive service provider, but you are paying for its professional, knowledgeable, and reliable service providers. We will never go anywhere else.

Thank you, Chris, and team DrainWorks

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Company Response

**Thanks Paula** It was such a pleasure to read your review and learn how happy you were with our services. It is rewarding to know that we could be of assistance and to have our efforts acknowledged by you. Thank you for your strong recommendation, we really appreciate it! We look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing.

Laura
Laura
2 reviews Toronto, ON
10/10

New toilet installations

One of our toilets was leaking and I had a feeling I’d need a new one altogether. DrainWorks was flexible with appointment and timing and did agree I’d need a new toilet. I decided to replace both and they managed to get a second one delivered while they were on-site so I didn’t have to book a second appointment. They were friendly, professional and even took the time to clean the area. It was in pristine condition afterwards. Both toilets look great and work perfect. Highly recommend DrainWorks! Thank you!

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Company Response

**Thanks Laura** We appreciate your review and thank you for taking the time to share your experience. It is rewarding to know that you were so happy with our services and efforts to get your job completed in one visit. We truly value your high recommendation. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

Brenden
Brenden
2 reviews Vaughan, ON
10/10

Honest

I was told by a different plumber that one of my connections may soon fail and to replace it. I sent in a picture to drainworks and right away they contacted me. They explained the connection was fine and explained everything in clear terms, no work needed to be completed. A good, honest company. Thank you, Brenden.

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Company Response

**Thanks Brenden** We appreciate you sharing your experience. It is very rewarding to know that we could be of assistance and that you appreciated our honesty. We look forward to hearing from you should you require plumbing or drain repairs in the future.

Gordon in Scarborough
Gordon in Scarborough
4 reviews Toronto, ON
10/10

Sewer Line Replacement

Had a great experience with Lou from Drainworks! We had to replace the outside sewer line to the city main about 31ft, replace an old cast iron sewer line in our basement and move the floor drain 15ft into the laundry room. Lou listened to my concerns, provided options and a reasonable estimate for the work. Drainworks did a great job inside and outside and kept to the timelines provided. The crew were a great bunch of guys that were respectful, very clean, knowledgeable and worked hard to get the job done. Very pleased with the work and would definitely hire them again and recommend them to anyone looking to get any plumbing related work done.

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Company Response

**Thanks Gordon** It was an absolute pleasure reading your review to learn how happy you were with the services we provided. Thank you so much for sharing your experience here and for the high vote of confidence in the DrainWorks Plumbing team. It is very rewarding to know that we could be of assistance and that you appreciated our efforts. We look forward to hearing from you should you require plumbing or drain repairs again in the future. Thanks for choosing DrainWorks Plumbing!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain Works Plumbing

**COVID-19 UPDATE - As an essential service provider, DrainWorks Plumbing is open and in full operation adhering to all Covid-19 protocols in place to offer the help you need when you need it most.** DrainWorks Plumbing is a customer-first, Toronto-based plumbing company. All our plumbers are 100% licensed, insured, commission-free, and of course professionally trained! We take great pride in having won the Consumer Choice Award for Drain Service Excellence in Toronto and GTA 13 years in a row up to 2013 – the only plumbing company with this distinct honour. Reflective of this, we are also one of the most reviewed companies on HomeStars in North America! We are also proud to say that we have been chosen (again) as the "best plumber in the city" by Toronto Life magazine, as evidenced by their "Busy person's survival guide" issue. High praise from a wonderful and trusted publication!
We employ full-time salaried plumbers rather than commission-based plumbers that are motivated to up-sell you. All of the DrainWorks plumbers in Toronto and surrounding areas are fully licensed, insured, and professionally trained. We are also proud to say that 100% of our employees have been with us for 10 years or more.

Further, we've recently had the honor of being one of a select few companies across all trades, hand picked by Gemini award winning TV host and contractor, Bryan Baeumler, of HGTV's Leave it to Bryan and Disaster DIY to be Baeumler Approved. A high mark of quality, indeed.

You can count on DrainWorks for all your plumbing and drain-related needs in Toronto. Our plumbers are ready for your call with clear and upfront pricing and will always arrive on-time and fully prepared with everything they can foreseeably need.
DrainWorks Plumbing also likes to help and support our local Toronto community and charities, such as for the Easter Seals and SickKids Foundation.
Please take a few moments to read these plumbing reviews from our customers, so you too can learn about and take advantage of the ‘DrainWorks Difference’. We hope you choose us for your next call to the plumber!

CATEGORIES
Drainage Contractors, Bathroom & Kitchen - Fixtures & Accessories, Drain Services, Plumbing, and Waterproofing
PRODUCTS
Plumbing problem? Drain clog, drain backup, or basement flood? Or do you just need a new plumbing fixture installation? Or perhaps a full drain pipe excavation and replacement?
SERVICES
Full service plumbing, emergency plumbers, complete drain cleaning, underground sewer pipe replacement and waterproofing
STYLES
Available with clear upfront pricing, on time & prepared!
SPECIALITIES
Residential plumbing services in Toronto, drain cleaning, drain pipe excavation and replacement, drain snake rootering, drain camera inspections, drain hydro-jetting and more.
WEBSITE
https://drainworks.com
YEAR ESTABLISHED
1995
PAYMENT METHOD
Cash, Interac, Visa, MasterCard
LICENSES
Master Plumber License P26570; Plumbing Contractor License T94-4853957
MEMBERSHIPS
Better Business Bureau, Ontario Regional Common Ground Alliance, PSI, Retail Council of Canada
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Staples Canada wide Service Excellence Award, recognition by 2 Prime Ministers and 4 Premiers
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on all new underground drain workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.