Dupont Heating & Air Conditioning Ltd

Fireplaces
Toronto ON M6H 4C8
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Dupont Heating & Air Conditioning Ltd
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73%

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Reviews for Dupont Heating & Air Conditioning Ltd

Average customer rating:
7.8 10 (115 reviews)

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Dave in Dovercourt
Dave in Dovercourt
2 reviews Roby, TX
9/10

Furnace

Did a great job with my furnace replacement. They had good prices and good service. I would use them again in the future. Watch out for the scammers in this business I had a few questionable quotes from other companies.

Approximate cost of services:
$4,000.00
0 of 1 people found this review helpful.
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Jo in Dovercourt Park
Jo in Dovercourt Park
3 reviews Toronto, ON
10/10

Emergency Furnace Repair

Our 7 year old furnace was producing a burning smell and weird noises so we had to shut it off. We called Dupont after the first company we approached failed to return our calls within 5 hours. Dupont provided us an appointment time for the same day and arrived early portion of the appointment window. The technican was knowledgeable and courteous - and worked really quickly to identify the problem.
Pricing to fix the problem was provided up front.
The first replacement part (located and installed later in the same day) was faulty, but the technian was able to hook up our system so that we could have heating in the interim. A new replacement part was located and installed on the next day during hours that were convenient to us (a bonus!). The technican even provided us with information on how to maintain our heating and AC system AND identified and fixed a small peripheral issue that was resulting in suboptiminal heating performance.

We will definitley consider Dupont Heating and Air Conditioning for our future heating and air conditioning needs.

Approximate cost of services:
$500.00
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Matt and Penny in Riverdale
Matt and Penny in Riverdale
4 reviews Toronto, ON
7/10

Furance duct review and repair

We just moved in to our place a few months ago, we noticed that our heat was minimal on our upper floors so we had DuPont come out to check that all the duct connection were Ok.

The person who came out was friendly but I was annoyed that he asked me to go and buy a tube of clear color high heat silicon because he only had red color silicon. At the end of the day I didn’t think that he did a whole lot for charging me for 1 hour work and there is only a marginal difference in the heat on our upper floor.

Approximate cost of services:
$200.00
1 of 1 people found this review helpful.
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Company Response

Hi Matthew,

A lot of people complain about poor airflow in the upper living spaces in their homes. Using silicone is the least expensive way but unfortunately we can only seal areas that are exposed. Without being able to see ductwork that is hidden behind walls it's impossible to locate air leaks in these spaces. We use silicone to seal any air leaks that are visible and accessible. The technician asked if you could buy the silicone to avoid paying travel and labour expenses out of courtesy. He was trying to save you any additional charges that you might have incurred. We can try to address your airflow issue in other ways and I encourage you to call the office and we can speak about different options available to you.

Luc in Toronto Downtown West
Luc in Toronto Downtown West
4 reviews Toronto, ON
10/10

Air Conditionner Issues

Having recently purchased an old home in Toronto, we knew that work needed to be done. Part of that was getting the AC unit checked-out as it was leaking. I called Dupont as they were the company's who's named was attached to the new furnace in our home. The technician came & detailed that they installed the new Furnace, but the AC unit was leaking onto the new furnace. We were told not to use the AC at all until the leaking evaporator coil was replaced, in order to ensure it did not leak onto the furnace and do any damage. In the middle of a hot August summer, it was hard not to use the AC, but Dupont came in with the part within 72 hours and arranged a quick Saturday appointment for installation. Before I knew it, the problem was fixed & they took time to show me what was done and how to test their work. The AC unit worked perfect since, and no leaks. I am considering calling them for additional work we need done shortly on our duct work.

Approximate cost of services:
$650.00
1 of 1 people found this review helpful.
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John - Toronto
John - Toronto
2 reviews Toronto, ON
5/10

A/C Unit Servicing

Found them on homestars. Scheduled a service call and they actually showed up earlier than planned (bonus points there). The technician noticed the service valves were toast so the options are to replace the vales or replace the unit...we'll probably replace the unit. The only down side was they still charged the full service fee for a 2 minute job. They said if we buy through them we get refunded but I feel if they gave a discount upfront, it would make doing business with them again easier. Probably will bring them in for an estimate but seeing how they are using the refund as bait, I'm not sure if that leaves a good impression.

Approximate cost of services:
$95.00
1 of 1 people found this review helpful.
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Company Response

Hi John,

We tell all our customers the costs associated with any service calls and labour rates before we come out to your home. I'm sorry you feel that you're being held hostage but any service charges are discussed at the time an appointment is booked. We do not have any hidden costs associated with any repairs. We as a company will refund the service call charge to all our customers if they decide to purchase a new unit and we will not charge another service call if you decide to go ahead with any repairs. We do this out of courtesy as we know that purchasing a new unit is costly and it's our way of giving our customers a break on a new purchase. If you don't think that's a fair offer please give me a call and we can discuss the issue one on one. I want to make sure that you are comfortable in dealing with us and that we leave you with a great impression. We provide free estimates to our customers and I look forward to giving you a quote.

Mike
416-532-2859

Flower John in Forest Hill
Flower John in Forest Hill
1 review ,
10/10

changes to our air conditioning

Recently we purchased a new home in the Lawrence/ Avenue Rd. area.
The house being rather large we found the airconditioner was not able to adeequately cool the entire house properly. On the advise of Dupont Heating & Air Conditioning we installed an airconditioner in the master bedroom and now we can sleep cool and comfortable all summer long.

Approximate cost of services:
$4,000.00
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Toronto West End
Toronto West End
4 reviews Toronto, ON
10/10

New furnace & humidier

Recently purchased and had installed a new furnace with humidier. Pat came out to give me a quote and was very knowledgeable and professional. He took the time to explain in detail the equipment and how it worked. The installation crew from Dupont was on time as promised. Their installation crew was very courteous and neat. The installation was done efficiently with no mess left behind. The overall experience was wonderful from the time I called to book an appointment right up to the completion of the install. I would highly recommend this company to everyone! Life long customer of Dupont Heating!!

Approximate cost of services:
$4,200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Zen T in Mississauga
Zen T in Mississauga
17 reviews Mississauga, ON
2/10

Purchase and install new AC and humidifer

We hired Dupont to purchase and install an AC unit & humidifier to our forced air system. They promised us that we would get a $50 rebate on the AC unit. However, the manufacturer did not want to honour that, and it was an ongoing issue. Then, a month after the installation, the water connection to the humidifier broke while I was in the hospital. We got home from the hospital to find 1/3 of our basement flooded. They came and fixed the connection. On the rebate issue, Dupont finally did help us get the rebate. I felt I really had to pressure them to live up to this part of their commitment to us. $50 is a small amount on a $4,000 job, but they might have been more helpful about it - especially as we never sought damages for the water damage done as a result of the poor connection to the humidifier.

Approximate cost of services:
$4,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

It is unfortunate that the water connection to the humidifier broke. When we received the call a month and a half after the installation, we dispatched a technician immediately to correct the issue. No damages were reported to us nor was compensation discussed due to this problem. We at Dupont Heating and Air Conditioning thrive to satisfy our customers and leave them with a sense of security and a job well done. On the issue of the rebate, we submit rebate forms to the manufacturer and after that we can only call them and push them to process in a timely manner. We have no control over the time it takes for customers to receive the rebates other than being told it takes between 6 to 8 weeks to process. If the customer wishes to contact me to discuss the issue he can reach me at 416-532-2859 and ask for Mike Logozzo. I'll be more than happy to help this customer and I deeply regret the fact that this customer remianed unsatisfied with the work completed by us.

Grant  in Seaton Village
Grant in Seaton Village
3 reviews Toronto, ON
10/10

Installed new furnace

We had just moved into our house and the furnace was not working. The team at Dupont was great! Withing 2hrs of calling a service technicial was by to look at the problem, and 2hrs after that we had a quote and an install date set. They were professional and very knowledgeable, also helping us to take advantage of the various government grants and rebates avialable. They even dropped off space heaters to give us some heat until the new furnace could be installed.

Approximate cost of services:
$4,700.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Neil
Neil
8 reviews Toronto, ON
10/10

Heating Repair

Last winter bought a house with my wife and two months into it our boiler kept turning off. Called a company to come check it out, telling me that it hadn't been clean in years but they will not be able to clean it. House temperature was droping quick and so I called Dupont. They came within two hours of my call, cleaned the boiler and walked me through the whole process. Their repair man was clean, polite, and a pleasure to deal with. Now with winter approaching, they are the first company I will call to do annual maintance. I recommend them highly.

A+

Approximate cost of services:
$160.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dupont Heating & Air Conditioning Ltd

What We Do Ensure your heating system operates at peak efficiency with services from Dupont Heating & Air Conditioning. With over 40 years in the business, we provide competitive pricing and hands-on service for residential, commercial and industrial clients. We can handle small to large heating projects from home furnaces ...
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