Called Dyson and paid for repair charges up front, an overhaul is what i asked for, they returned my machine to me not working, i called back, they picked it up again, sent it back , still not working - i called in to repair centre and they advised that I was abusing the machine and would have to charge me once again. I got upset with this and now have one useless, big vacuum ….. i hope whoever responds to this review doesn't encourage me to call the toll free number again - no thanks …. dismal experience
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- Company Response
We’re sorry to hear you’re dissatisfied with the outcome of your machine. Our Repair Centres are fully equipped with the best technicians to support machine related issues. What you've been experiencing is quite unusual and consistent with the handling of the machine, outside of the normal wear and tear. We always recommend following the machine user manuals, as well practice proper use to ensure a machine’s warranty and maintain your machine’s overall performance.
Should you wish to discuss this further, please email firstname.lastname@example.org and our experts will be in touch.
Dyson Canada Customer Service