If only I had called Express Rooter first!! I had flooding in my basement rental; I panicked & called a disaster company, waste of money and time. The aforementioned company didn't even indentify the problem. All they did was a cleanup and recommended a back water valve & sump pump along with a huge invoice!!!
I then called a well known plumbing company, the sewer drain was blocked. I wasn’t present when the drain was snaked (as this company charges extra - calls after 4 PM). I called twice for additional information, on the second call the owner of the company was very rude and told me he had already given me an explanation and hung up the phone.
Express Rooter, Jason came out after hours snaked the drain again for $100.00 less than the previous company, he needed to see what was going on. He noted a plumbing error in my basement and gave me recommendations to avoid a future back up. He also brought to my attention a potential pipe problem on the city side and recommended I call the city. Jason also walked around the property and gave me waterproofing tips. Express Rooters is highly recommended, integrity and honest and they saved me a lot of money.
- Approximate cost of services:
- $375.00
- Company Response
Thank you so much for sharing your experience with ExpressRooter and our technician Jason. We hear so many horror stories from our customers, that is why we do our best to exceed our customers expectations. We believe all our customers should be treated with patience to provide the best customer satisfaction as possible. Thank you so much for your great feedback, we will definitely pass your comments to Jason as well. Thank you so much for choosing ExpressRooter!!