Expert Property Enhancements

Chimney Build & Repair
Ottawa ON K2J 5C4
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HomeStars  >  Stucco in Ottawa  >  Expert Property Enhancements   >  Popcorn ceiling removal & bathroom renovation
Felix in Ottawa
Felix in Ottawa
1 review Ottawa, ON
6/10

Popcorn ceiling removal & bathroom renovation

Jason and Justin removed our old and damaged popcorn ceiling on the main floor and on the second floor.

It took a bit more than a week to scrape it all off, mud and sand the ceilings and finally paint them.

Once the work was done, I had them fix some scrapes and areas that weren't the way I wanted. They did it without a problem.

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Our master bathroom had some issues with a leaking toilet and was outdated. We took Jason on his offer to renovate it. They completely stripped the bathroom to install new sub-floor and new ceramic tiles. They then removed our old tub to replace it with a big ceramic tile shower with frameless glass doors.

The only major issue we had, when everything was done, was a bit of water leaking in the ceiling under the shower. Jason and Justin showed up a few days later to fix it.

Aside from that, I was expecting some of the finishing work to be a notch better. For example:

* A lot of tiles on the floor are not leveled between each other.
* Grout is missing or partial in some areas.
* The room was repainted, but some preexisting imperfections (waves, wrinkles) were not addressed.
* We also have a little bit of water still escaping from under the static glass pane in the shower.
* Two days after they left, the drywall compound they applied on the bulkhead where the leak from the shower happened cracked.

Delays: The work was initially supposed to be done around Christmas and was completed at the beginning of March.

Note for full transparency:
Jason extended my warranty from 3 to 5 years and said he would come and fix my foundation's parging free of charge as an apology. (Will update the review when done)

Approximate cost of services:
$18,000.00
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Company Response

Hey
Sometimes jobs are easy and come together perfect, other times the job just fights you and you have to rely on hard work to get through it. We definitely had a few bumps along the way but I think with our work ethic, the end result turned out really well. The job did take much longer than expected but definitely wasn't from a lack of effort.
Thanks
Jason
EPE Owner