Whole house window and door replacement gone wrong! + Pour Customer Service (post install)
Post install service from Clera Head Office is unreliable at best. Whole house window and door replacement gone wrong!! Replacement windows have taken over 3 years to order from discrepancies noted on installation (January 2018). We are still waiting as of today (Nov 11 2021) ordered, made, wrong size. reordered no answer from Clera as when they will be installed. The saga continues... service arrived today for the 3rd time with the wrong sized window. Customer service has been deplorable and we have not received a response to emails inquiring about status for months. BUYER BEWARE
BUYER BEWARE!
- Approximate cost of services:
- $12,000.00
- Company Response
Mr. Simpson,
Our team is working very hard to ensure your project gets completed for you. We do apologize for any troubles you've had along the way, and we are working diligently to get this completed for you. We are very sorry to hear that the new sealed unit did not fit. Our factory build the unit with the measurements that were provided to us by the installer. We feel we have not neglected you in any way. As soon as your wife notified the Head Office of the issue on Nov 11th, we took action IMMEDIATELY. We reached out to you by email and we also notified your local branch manager. In return, the branch manager reached out to you the SAME DAY and he informed you that he and an installer will be meeting with you on Tues. Nov. 16th @ 9am to address all your outstanding issues.
Once again, we apologize for the inconvenience and thank you for your understanding.