Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

88%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 14 timesBest of 2021winner 14 times

Reviews for Clera Windows + Doors

Average customer rating:
9.3 10 (3103 reviews)

Sort by

Andy Hammond from Ajax
Andy Hammond from Ajax
6 reviews Ajax, ON
9/10

Parts needed

Needed replacement parts for two windows. Rita contacted her parts department and they were shipped immediately. Great service from Rita. I have no hesitation in recommending Clera Windows and doors.

0 of 5 people found this review helpful.
Was this review helpful?
Company Response

Good day Andy,

Thank you so much for your kind words. It was my pleasure to assist you. Always available if you need my assistance again in the future.

I wish you the best!

Rita.

Private User
Private User
Private User reviews Ottawa, ON
0/10

Waiting and still waiting

Ordered 2 windows and patio doors from Clera on July 14, 2021
On our receipt it says approximate installation time 10 to 12 weeks.
We waited 14 weeks before WE contacted them only to find out they would be about another month (is there a reason they did not contact us to tell us this????)
So now it is about 19 weeks and no windows or doors. No one even contacts you with a reason for the delay (not interested in the COVID excuse anymore)
Terrible service!

Was this review helpful?
Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Beautiful Windows

We recently ordered new windows for our entire home and just received them. The quality of the windows is as fantastic as we’d anticipated! They look beautiful, and we are so happy at the reduction of outdoor noise. House is quieter and more importantly much warmer!!! We had great service from the onset...our salesman Vito as well as the entire installation team. Thanks Clera.

Was this review helpful?
Company Response

Dear Private User,

Thank you so much for taking the time to provide us with this AMAZING review, and to express your satisfaction with your window project. Everyone at Clera Windows and Doors loves to know that our customers enjoy our products and services. We're glad to hear that you're happy with the service Vito and the installation team provided you with. It will be greatly appreciated if you can recommend us to your friends and family.

Enjoy your new BEAUTIFUL Clera windows!

Wes R.
Wes R.
2 reviews , ON
10/10

Replace doors and sliding glass windows/doors

Nice windows and sliding glass doors. Will give lots of light. Nice and professional installers. Only criticism is it took 5 months to install from time of ordering.

0 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hello Wes R,

Your support means the world to us!. Thank you for your business and for the 10-stars. We apologize for the late delivery, but we have encountered certain delays as a result of the pandemic. Your satisfaction is very important to us, and it's wonderful to see that you are very happy with your new windows and doors and that you found the installation crew nice and professional. We hope to have the pleasure to work with you again in the future.

Best wishes!

Private User
Private User
Private User reviews Brighton, ON
10/10

Patio Door

The installers were excellent. They worked efficiently as a team wasting no time. Very easy to speak to and knowledgeable. We are very pleased with the end result.

Was this review helpful?
Company Response

Dear private User,

Thank you for the 10-star review!. We are pleased that your experience with the Clera installation team was excellent and that you are pleased with your new door. We hope that you will recommend us to your friends and family.
Enjoy the new door!

All the best!

Private User
Private User
Private User reviews Pickering, ON
8/10

Windows

The windows turned out great. Very professional installation crew and Ken from sales was very responsive to any of my inquiries. I would recommend this company

0 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hello Clera customer,

From the team at Clera Windows and Doors we'd like to extend a big "Thank you" for the opportunity to recently assist you with your window purchase We are thrilled that your experience with Ken and crew was a positive one. It's great to hear that we met all your expectations.
Thank you again for your business and for your recommendation.

We look forward to working with you again in the future!

Private User
Private User
Private User reviews Hamilton, ON
0/10

Company is not to be trusted

We had three windows replaced and although our complaint is not with the product but the service. The technicians are not to be trusted and the company does not hold their reputation accountable. They do not have any formal investigations with complaints involving their installers. When our concerns were brought forward they did not take them seriously and dismissed them with a statement that they would speak with the installers but they had been with them for years. I would NEVER use them again or recommend them to anyone!!

2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Updated Dec 1st,

We are very disappointed that the reviewer has not reached out to us. If this was a genuine complaint and the reviewer was interested in a resolution we should have been contacted. Therefore, we consider this review to be fake.

Dear Private User,

We thank you for taking the time to provide us with a review. We're quite dismayed to hear of the experience you're detailing. We strive for each and every project to go seamlessly, and work collectively to ensure our customers are satisfied with the overall outcome of their window and door projects. Unfortunately, due to your review being published anonymously, we are unable to identify you to connect and reach out for more details. Your review does not indicate your issues with our installers. We also reached out to our Hamilton branch manager and he informed us that none of his customers have reported any issues with any of our installers.
Your satisfaction is incredibly important to us and we look forward to resolving all your concerns asap.
Kindly call me Rita at 905-738-1870 x240 with further information.

pbeattie50
pbeattie50
0 reviews Hamilton, ON
9/10

New window renovation

7' wide window installed in brick wall was a large project completed in one day with expertise.

0 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hi Pbeattie50,
Thank you for choosing Clera for your new window project and for your 9-star review. We are very happy to read that your project was completed in one day with expertise. We hope to have the pleasure of doing business with you again in the future.

Enjoy your new Clera window!

kerry_m_cc
kerry_m_cc
0 reviews Grimsby, ON
10/10

Sliding back door window

Back sliding door was leaking terribly, handle had snapped off....Jonathan was able to take a look at the issue and place order immediately. Covid has changed the availability and scheduling As we all know, but as soon as the patio windows arrived, Jonathan was able to schedule an installation knowing the amount of rain we had been dealing with and the urgency. The installers were also excellent and very efficient with Window/door installation and putting shutters back on. Both Jonathan and installers were extremely professional and very easy to communicate with. I’d recommend Clera just based on the representatives knowledge, his customer service, quality of product, the installers expertise and the price being right; other quotes from competitors were given, Clera was best. Thanks for a everything given the stressful times given these last couple of years. Excellent.

0 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hello Kerry,

Fantastic! Thank you so very much for your kind words and awesome review of our product and team. We will make sure to pass on to Jonathan and the installation crew your kind words. Our team is very proud of the work that they do and their attention to detail on each and every project. We are delighted to read that you chose us after receiving several quotes from competitors. Your kind words go a long way to motivating everyone at Clera to continue to provide excellent products and great value.

The Clera team wish you the very best!

alanglois1963
alanglois1963
0 reviews Windsor, ON
10/10

Great product but still waiting.

No complaints about product. But during installation of my front door and window the power supply to my door bell was cut. I have a doorbell camera that I pay monthly for and it no longer works. I reached out to Gary but nothing has been done yet. I need this issue resolved.

0 of 2 people found this review helpful.
Was this review helpful?
Company Response

Updated Nov 23rd

As per our conversation with you, Gary has reached out to you and the issue with your doorbell camera has been resolved to your satisfaction.

Hello Alanglois1963,

Thank you for your feedback and for the 10-stars. We are delighted to read that you find our product to be GREAT. Sorry to hear about your issue with your doorbell camera. Sorry, but our installers are not qualified or licensed to re-install doorbell camera's or alarm systems. However, we will reach out to Gary, to bring your concerns to his attention.

Thank you again for your review and for your business!
Enjoy your new windows and doors!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.