Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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Reviews for Clera Windows + Doors

Average customer rating:
9.3 10 (3100 reviews)

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craigherbert31
craigherbert31
0 reviews Orangeville, ON
10/10

2 Windows

I’ve used this company for all my windows….Gerald who we deal with has always been very professional and knowledgeable about all products that I requested.
The gentleman who installed the windows this time was very efficient and professional I would recommend the person for all instructions.

0 of 3 people found this review helpful.
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Company Response

Thank you Craig for your 10-star feedback. It's always good to see that our customers are still happy after so many years. We are thrilled to hear that you've had a seamless experience time and time again.

Your loyalty and recommendation is greatly appreciated.

Private User
Private User
Private User reviews Ogoki, ON
5/10

Cottage windows

Windows are great!
Workmanship was not good at all. Caulking was a disaster!!!! I could have done better!!! And I am not gifted in that area!
Did not clean up after all the mess inside and out. Saturday I was still picking up pieces of metal that I do not want the lawn mower to find

3 of 3 people found this review helpful.
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Company Response

Hello Private User,

We thank you for your feedback and we are sorry to read about your caulking issues. We would love to assist you, but Clera does not provide any services at Ogoki Ont. Perhaps you have us confused with another window company.

Regards,
Clera Windows and Doors.

hot_rob07
hot_rob07
0 reviews Iroquois, ON
10/10

Basement windows

Long wait to get installed but job was done well . We are satisfied with the work.

0 of 3 people found this review helpful.
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Company Response

Hello hot_robo7,

Thank you for choosing Clera Windows and Doors and for the 10-star feedback. We really appreciate your trust in us, and we are happy to hear that you are satisfied with your new basement windows.
Looking forward to assisting you in future projects.

Private User
Private User
Private User reviews Vaughan, ON
0/10

Poor quality

Had almost every window in the house replaced, but the installers were damaging the wood of the windows while they were installing them. The wood turned out to be EXTREMELY soft. They were going around with Spackle after installing and trying to fix the bangs and dents. Spackle is drywall filler. I called the company right after and there was never any response.

3 of 3 people found this review helpful.
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Company Response

Dear Private User

Thank you for reaching out to us, and bringing your experience to our attention. We take this matter very seriously. Unfortunately, we have no record of any phone calls or recollection of your experience with us in Vaughan, nor can we verify anything about your identity. If you have done business with us, and you would like for us to investigate this issue further, please contact your local sales manager or our head office, Rita at 905-738-1870 x 240.

salva5823
salva5823
0 reviews Hamilton, ON
10/10

replacement windows

needed living room and dining room windows replaced. After reviewing several companies we settled on Clera products as the best option for our project, based on the quality of the products, features and cost.
There was a short delay in installation due to delivery but the end result was well worth it, windows look great, cant hear noise or wind anymore, how beautiful silence can be, and the view from the windows has drastically improved over what we had previously.
crew was quick, efficient and professional.
Thank you Jonathan and crew.

0 of 4 people found this review helpful.
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Company Response

Good day Salva5823,

We are so delighter to read that you reviewed several companies but you chose clera. We thank you so much for trusting us with your window project. We apologize for the short delay, we are working as hard as we can in order to provide the best service possible. Due to Covid-19 we are experiencing new challenges but we try hard to find solutions and deliver a high quality service to all our customers. Jonathan and crew will be very happy with your feedback about the service they provided you with.

Enjoy your 10-stars Clera windows!

Bradley Simpson
Bradley Simpson
1 review Carleton Place, ON
0/10

Whole house window and door replacement gone wrong! + Pour Customer Service (post install)

Post install service from Clera Head Office is unreliable at best. Whole house window and door replacement gone wrong!! Replacement windows have taken over 3 years to order from discrepancies noted on installation (January 2018). We are still waiting as of today (Nov 11 2021) ordered, made, wrong size. reordered no answer from Clera as when they will be installed. The saga continues... service arrived today for the 3rd time with the wrong sized window. Customer service has been deplorable and we have not received a response to emails inquiring about status for months. BUYER BEWARE

BUYER BEWARE!

4 of 4 people found this review helpful.
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Company Response

Mr. Simpson,

Our team is working very hard to ensure your project gets completed for you. We do apologize for any troubles you've had along the way, and we are working diligently to get this completed for you. We are very sorry to hear that the new sealed unit did not fit. Our factory build the unit with the measurements that were provided to us by the installer. We feel we have not neglected you in any way. As soon as your wife notified the Head Office of the issue on Nov 11th, we took action IMMEDIATELY. We reached out to you by email and we also notified your local branch manager. In return, the branch manager reached out to you the SAME DAY and he informed that he and an installer will be meeting with you on Tues. Nov. 16th @ 9am to address all your outstanding issues.

Once again, we apologize for the inconvenience and thank you for your understanding.

Geoff P
Geoff P
0 reviews Burlington, ON
10/10

Love the New Windows!

Everything about this project was handled flawlessly and professionally from the initial meeting to the final installation of the windows. the project was on time and on budget and communication through the process was easy. I would highly recommend John and team for your window needs.

0 of 4 people found this review helpful.
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Company Response

Dear Geoff P,

Your kind words are most appreciated. We certainly do our best to meet our customers needs in a timely fashion and in a friendly and professional manner. We will pass your comments on to both the sales rep and the installation crew.

Thank you again for the 10-stars and your recommendation!

All the best!

Katherine
Katherine
0 reviews Aurora, ON
10/10

Great service

We had a window, a front door and a garage door installed. Installation was quick and professional. We love the pop the new front door adds to our house!

0 of 4 people found this review helpful.
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Company Response

Dear Katherine,

It was our privilege to do business with you, and a great pleasure to serve you. We are happy to see that you had a 10-star experience dealing with Clera Windows and Doors.

Thanks for sharing, and thanks for the great feedback!

Enjoy the new look!

mkapadia
mkapadia
0 reviews Hamilton, ON
10/10

Replacement window

Contacted Jonathan for a replacement window in the spring - Came to my house promptly and explained everything I needed to know of the install. I was advised that there is a delay on the actual window itself from the manufacturer but they did everything in their power to expedite the process. Upon day of install, the crew did an excellent job and were very quick with the install and finishing. Almost 1 hour later, the window was back to brand new.

Thank you Jonathan and thank you Clera Windows and Doors. I will likely use them again for my next window project.

0 of 5 people found this review helpful.
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Company Response

Hi MKapadia,

We are so happy that we were able to meet you expectations. Thank you so much for taking the time to share your feedback and for your 10-stars. We will be delighted to be of assistance again in your next window project.

All the best!

Shereen in Orangeville
Shereen in Orangeville
2 reviews Brampton, ON
9/10

Windows and Patio Door

I recently had John from Clera install 4 windows and our patio door last month. The installation took longer than expected due to COVID, but the installation went well and the windows look great. I had a concern about the patio door as I thought there was a slight leakage in the door when it rained, but I was able to get an inspection from Clera and confirm that all is good. Salik, our sales rep was very helpful throughout the process and was honest about the delays which I appreciated. We are hoping to have a few more
windows installed by Clera in the spring. My only feedback would be to just keep your customers continuously in the loop about any further delays to their timelines. I found that I had to follow up a few times on my own about it. For any customers who have applied to the Canada Homes Greener Grant, you might have to ask Clera to email you the energy star labels as they do not automatically come on the windows. Salik, delivered the energy stickers to us by email when requested. Overall, I was still satisfied with the service provided and would recommend Clera to others.

0 of 4 people found this review helpful.
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Company Response

Good day Shereen,

Thank you so much for this great review! We really appreciate you being a loyal customer of Clera Windows and Doors and for helping to share the word about us. We're here for you should you need our services again.

Enjoy your new windows and patio door!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.