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On May 10th, 2021 Jonathan the sales person was sent to my home and after I sign a contract with him, he took $ 2,250.00 deposit from me and he doesn't want to do the work and I ask for my deposit back the company does not reply to me even after giving confirmation that they will contracted me in 24 hrs which supposed to be September 16th,2021. This is not a company to do business with
Thank you for your feedback. As per our conversation with Jonathan, he informed us that he has reached out to you several times by text to let you know that the windows are ready to be installed. As per your text messages, you refused to book an installation date. The windows have been ready and we are still waiting for you to agree to an installation date. Please contact me Rita @ 905-738-1870 x 240 and I will be happy to book an appointment for you.
Looking forward to hearing from you.
Highly recommend James and his team! Super friendly, easy to work with and my new windows look fantastic! Truly impressed with their work ethic and time management. They were able to give me exactly what I asked for and well under my budget and they absolutely go the extra mile for you! Thankyou so much, your efforts are truly appreciated!
Dear Clera Customer,
Thank you for sharing your feedback with us and the community. At Clera, we certainly pride ourselves on the quality of the products we produce and the experience of our installation teams. We know that James and his team would appreciate your recommendation and your comments immensely. We're also thrilled that you are very impressed with every aspect of the project-from product selection, price and quality, to installation and clean up. That's what Clera and team is all about.
Enjoy your beautiful Clera look!
Very poor installation and customer service. I had the windows installed and all 4 leaked within 4 months. It took 7 months for them to come an repair the front ones and Steve has still not returned my phone calls. He made an appointment and did not show up. He also did not return my phone call why he did not show up. Would not reccommend this company.
We are sorry to hear of your disappointment with your sales rep. We wish for every experience to be hassle-free and would like to apologize for any troubles incurred. We were informed by Steve that he reached out to you several times and he also had an installer visit your home a few times. The installer informed you that the leakage was not related to the windows or the window installation and it might be coming from your roof. Please forgive Steve for not returning your latest calls, he has been on leave due to personal reasons.
If you wish to discuss this matter further, please call me Rita at 905-738-1870 x240.
We thank you for your business and wish you the best!
Mike made the ordering of the windows and doors so easy and the install was done efficiently and on time. These guys were amazing! The product is great!
Thank you so much for the great review!
I will make sure to let Mike and his grew know about your kind words about their work and the services they provided you with. We are very happy that you love your new windows and doors.
Thank you again for your business and the 10-stars!
Enjoy your new amazing Clera look!
Amazing service from start to end. Friendly Professional local business, works with you to create the look your after. CANADIAN made windows, on time delivery and installation.
Thank you for sharing your experience with us! We certainly appreciate your amazing 10-star review and we will make sure to share it with our team.
Enjoy your beautiful new upgrades and thank you for choosing Clera Windows and Doors.
A proud CANADIAN window and door manufacturer!.
We signed a contract on July 11, 2021 for 3 windows with an installation date scheduled for the 3rd week of August. We are now in the middle of October without the contract being fulfilled. Unfortunately the delay is unacceptable considering we gave a deposit. The sales rep/branch manager does not communicate with us unless we reach out to him. We went with Clear Windows based on the reputation but are extremely disappointed in the delay and lack of customer service. How would you compensate your clients?
Thank you for taking the time to share your experience. We are sorry that you have experienced a delay with your installation. We try very hard to accommodate our customers quickly and efficiently. We are in the midst of a pandemic and we are trying to do our best with the limited resources available. There is a shortage of raw materials industry-wide and fewer people working in the factory. This interruption has delayed the production of several customers orders. Clera Windows and Doors remains fully committed to pursuing the completion of all of our customers orders in a safe, diligent and reasonable manner under the circumstances. We would be very happy to assist with your issue, but we are unable to verify anything about your identity with the name you provided on your review. If you wish to discuss your issue further, please contact our head office or your local branch manager.
I asked for a very large sliding door in order to replace a wooden one.
I requested several quotes. Clera Windows provided good technical analysis and a good time frame for installation.
Hi JC Joly,
Thank you so much for your thoughtful 10-star review! It's great to hear that we met your expectations with our customer service, great price and quality products. We appreciate you taking the time to share your thoughts with us and the public and we thank you for your business.
Arrived on time
Nice neat job.
The guys where courteous and respectful.
Would recommend them to anyone.
Hello Private User,
Thank you for your kind words! Seeing our customer happy is our number one priority. We're happy to hear you found our team to be cordial and professional. Your recommendation is greatly appreciated.
We look forward to the opportunity of working with you again.
All the best!
Beautiful door. Excellent quality. Impressive installation. Timeline was substantially delayed, but I believe that was due to Covid.
Hi Clera Customer,
Thank you for your valuable input regarding your experience with Clera Windows and Doors. We are delighted to hear you love your new door and very pleased with the service that our installers provided you with. We thank you for your understanding and apologize for the delay, Covid-19 has made all of our lives very difficult.
Enjoy your new beautiful Clera door!
Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.
Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.
We manufacture. We install. You save.
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