Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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88%

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Best of 2021 winner 14 timesBest of 2021winner 14 times

Reviews for Clera Windows + Doors

Average customer rating:
9.3 10 (3063 reviews)

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Frantz in Cambridge
Frantz in Cambridge
1 review Hamilton, ON
0/10

Bay window, bathrooms windows and recaulking back window

On May 10th, 2021 Jonathan the sales person was sent to my home and after I sign a contract with him, he took $ 2,250.00 deposit from me and he doesn't want to do the work and I ask for my deposit back the company does not reply to me even after giving confirmation that they will contracted me in 24 hrs which supposed to be September 16th,2021. This is not a company to do business with

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Company Response

Dear Frantz,

Thank you for your feedback. As per our conversation with Jonathan, he informed us that he has reached out to you several times by text to let you know that the windows are ready to be installed. As per your text messages, you refused to book an installation date. The windows have been ready and we are still waiting for you to agree to an installation date. Please contact me Rita @ 905-738-1870 x 240 and I will be happy to book an appointment for you.

Looking forward to hearing from you.

Private User
Private User
0 reviews Welland, ON
10/10

All brand new beautiful windows on my home!

Highly recommend James and his team! Super friendly, easy to work with and my new windows look fantastic! Truly impressed with their work ethic and time management. They were able to give me exactly what I asked for and well under my budget and they absolutely go the extra mile for you! Thankyou so much, your efforts are truly appreciated!

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Company Response

Dear Clera Customer,

Thank you for sharing your feedback with us and the community. At Clera, we certainly pride ourselves on the quality of the products we produce and the experience of our installation teams. We know that James and his team would appreciate your recommendation and your comments immensely. We're also thrilled that you are very impressed with every aspect of the project-from product selection, price and quality, to installation and clean up. That's what Clera and team is all about.

Enjoy your beautiful Clera look!

Fiona in Toronto
Fiona in Toronto
0 reviews Markham, ON
1/10

Very Poor job!

Very poor installation and customer service. I had the windows installed and all 4 leaked within 4 months. It took 7 months for them to come an repair the front ones and Steve has still not returned my phone calls. He made an appointment and did not show up. He also did not return my phone call why he did not show up. Would not reccommend this company.

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Company Response

Dear Fiona,
We are sorry to hear of your disappointment with your sales rep. We wish for every experience to be hassle-free and would like to apologize for any troubles incurred. We were informed by Steve that he reached out to you several times and he also had an installer visit your home a few times. The installer informed you that the leakage was not related to the windows or the window installation and it might be coming from your roof. Please forgive Steve for not returning your latest calls, he has been on leave due to personal reasons.
If you wish to discuss this matter further, please call me Rita at 905-738-1870 x240.

We thank you for your business and wish you the best!

karen.gore
karen.gore
0 reviews Whitby, ON
10/10

Amazing!

Mike made the ordering of the windows and doors so easy and the install was done efficiently and on time. These guys were amazing! The product is great!

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Company Response

Hi Keren,

Thank you so much for the great review!
I will make sure to let Mike and his grew know about your kind words about their work and the services they provided you with. We are very happy that you love your new windows and doors.

Thank you again for your business and the 10-stars!

Enjoy your new amazing Clera look!

doilerboy
doilerboy
0 reviews Stratford, ON
10/10

Replace old Front Living Room Window

Amazing service from start to end. Friendly Professional local business, works with you to create the look your after. CANADIAN made windows, on time delivery and installation.

0 of 1 people found this review helpful.
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Company Response

Hello Dollerboy,

Thank you for sharing your experience with us! We certainly appreciate your amazing 10-star review and we will make sure to share it with our team.

Enjoy your beautiful new upgrades and thank you for choosing Clera Windows and Doors.

A proud CANADIAN window and door manufacturer!.

Salah
Salah
0 reviews Grimsby, ON
0/10

Windows

We signed a contract on July 11, 2021 for 3 windows with an installation date scheduled for the 3rd week of August. We are now in the middle of October without the contract being fulfilled. Unfortunately the delay is unacceptable considering we gave a deposit. The sales rep/branch manager does not communicate with us unless we reach out to him. We went with Clear Windows based on the reputation but are extremely disappointed in the delay and lack of customer service. How would you compensate your clients?

2 of 2 people found this review helpful.
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Company Response

Hello Salah,

Thank you for taking the time to share your experience. We are sorry that you have experienced a delay with your installation. We try very hard to accommodate our customers quickly and efficiently. We are in the midst of a pandemic and we are trying to do our best with the limited resources available. There is a shortage of raw materials industry-wide and fewer people working in the factory. This interruption has delayed the production of several customers orders. Clera Windows and Doors remains fully committed to pursuing the completion of all of our customers orders in a safe, diligent and reasonable manner under the circumstances. We would be very happy to assist with your issue, but we are unable to verify anything about your identity with the name you provided on your review. If you wish to discuss your issue further, please contact our head office or your local branch manager.

Thank you,

Best wishes!

JC Joly from Toronto
JC Joly from Toronto
1 review Toronto, ON
10/10

Sliding Door into the garden

I asked for a very large sliding door in order to replace a wooden one.
I requested several quotes. Clera Windows provided good technical analysis and a good time frame for installation.

0 of 3 people found this review helpful.
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Company Response

Hi JC Joly,
Thank you so much for your thoughtful 10-star review! It's great to hear that we met your expectations with our customer service, great price and quality products. We appreciate you taking the time to share your thoughts with us and the public and we thank you for your business.

Best wishes!

Private User
Private User
Private User reviews Owen Sound, ON
9/10

New windows

Arrived on time
Worked efficiently
Nice neat job.
The guys where courteous and respectful.
Would recommend them to anyone.

0 of 3 people found this review helpful.
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Company Response

Hello Private User,

Thank you for your kind words! Seeing our customer happy is our number one priority. We're happy to hear you found our team to be cordial and professional. Your recommendation is greatly appreciated.

We look forward to the opportunity of working with you again.

All the best!

Private User
Private User
Private User reviews Toronto, ON
8/10

Front Door

Beautiful door. Excellent quality. Impressive installation. Timeline was substantially delayed, but I believe that was due to Covid.

0 of 3 people found this review helpful.
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Company Response

Hi Clera Customer,

Thank you for your valuable input regarding your experience with Clera Windows and Doors. We are delighted to hear you love your new door and very pleased with the service that our installers provided you with. We thank you for your understanding and apologize for the delay, Covid-19 has made all of our lives very difficult.

Enjoy your new beautiful Clera door!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
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