Furniture Depot

My Tessani end tables were packaged beautifully and came with easy assembly instructions. Furniture Depot communicated through email and chat and eventually tracking capability. Five weeks for delivery isn’t bad during a pandemic considering they were trucked over 2000 miles through a snow storm. I love the product and highly recommend Furniture Depot.

No customer service. You have to email them to find out where your furniture is. Every few weeks you get the same copy and pasted response. “Your item is due at the end of the month”. Please spend the extra $50 and purchase the same item at a more reputable retailer. Don’t waste your time here.

The worst experience ever
Would not recommend anyone to go there.

Please do not purchase from the store.
Once they get your money they do not care.
All furniture received was damaged and no one gets back to you.

Almost all the furniture purchased was damaged. Trying to get a hold of someone, seemed to be impossible and once you get a hold of someone they repeat the same thing and say they would have to speak to the manager and they will call you back and they never do.

Still waiting for furniture and keep on getting the same excuse.

Please save yourself the headache, do not buy from this store.

It’s been 3 months!
I am sitting on the floor of my home and I am the one calling them every week for updates . And yes you will have to call to find out if your furniture status. After 2 months I started calling . 2 weeks ago it was in transit, last week they had to book a day today after waiting 3 MONTHS, they Lost the truck with the furniture??!! Wtf... can you get any more creative?!

Fo elsewhere. They’re not worth the grief.

I just want to write a quick review for Furniture Depot, I have bought online a few times from them and have had exceptional service ! I did have some delays this time around but I expected them due to COVID-19, I read some reviews and they make it seem like everything is normal ? We are living in uncertain times and we should have some patience and understanding. This is definitely a company that’s been around for a long time and they stand behind there product and deal with top not manufacturers. They are a Canadian company and ship out of there Toronto warehouse.

Absolutely garbage customer service. Three months and many firm delivery dates later, I still didn't get my product with no explanation. Cathy, their online order customer service lady is the worst. You never get a call back from them even if they tell you they'll call back! Had to call my Credit Card Company for charge-back in order to get my refund.

donot provide updates of when the furniture will be delivered, then deliver low quality furniture ... issue with sofa and its more than 2 months and cathy is not even responding on how or when they will fix it.

Honestly, I am the type of person who almost never writes negative reviews, but I couldn't help it this time. This was the most terrible customer service ever. Firstly, my order was delayed for almost a month and none of the company representatives even informed me. To make the situation worse, I spent almost two weeks just trying to get through to them on the phone. I was promised that I would receive a call back at least 10 times, but I never got it. So, I was spending an enormous amount of time just to get someone to answer my questions. When they were finally able to find my order, I was told that the desk color I chose was no longer in stock. Keep in mind, this was after a month of waiting without any communication from their side. This is not even the end; want to hear the fun part? When I asked them to return my money (after more calls, waiting, and hollow promises), they have still yet to return it. I was promised that the manager would call me back, because the customer service people cannot find any information, So, please find another place to buy your furniture.

It's been 2.5 months since my wife and I bought our bedroom and office furniture from here, and not only do we not have a single piece of furniture, we also have no idea when we're receive any of it.

You may think, 'yeah, but let's cut them some slack because of COVID-19.' Right, we should. But here's the thing:
1) That doesn't explain why the list of items they are waiting for from the warehouse changes every week
2) That doesn't explain the fact that I've been told repeatedly they were going to ship my partial order the same or next day and they didn't.
3) That doesn't explain reviews going back years that have experiences very similar to mine (Look at 1-star reviews on Google).

We ordered our furniture on April 29. We told them we were taking possession of our home in late May and likely wanted our furniture in early to mid-June. We were told there had been some delays with COVID so this timeline was perfect for them - they'd have 6 weeks to pull everything together.

We took possession May 22nd, and our floors were done faster than planned. Staring May 26 I started calling to try to set up a delivery date.

Here's a timeline:
Tues. May 26: Left message.
Wed. May 27: Called, spoke with a woman who said *one* of my items wasn't in stock, but she would check with the warehouse when they opened and call me back. No call back.
Thurs. June 4: Called twice. Left two messages, didn't get a call back.
Fri. June 5: Called, no answer. Sent an email.
Sat. June 6: Received a reply to my email, asking if anyone had gotten back to me, and promising me they would call me Monday.
Mon. June 8: I call them around 3:00pm. I get told the warehouse will call me right back. No one does.
Tues. June 9: I call them and they tell me my desk and my bedroom set aren't in yet, but my desk is supposed to be in on June 15, and my bedroom set on June 22. They say they're trying to rush the bedroom set to get it a week earlier, so maybe I can have everything by June 19, but *worst case* scenario, I can have it around the end of June.
Mon. June 22: I call for an update, and get told they're waiting on a few pieces. Now it's my desk, my accent table, and my bookcase. They say they'll call me right back with an estimated delivery date. They don't.
Tues. June 23: I call 6 times and eventually get through. I get told that everything will be sent early next week. Monday or Tuesday.
Mon. June 29: I get told they're still waiting on a few pieces. They'll call me back! They don't.
Tues. June 30: After 5 calls I get through. I get told they're still waiting on a few pieces and they'll call me right back when they speak to the warehouse. I get a little short with them and say, "I get told that several times a week and nobody calls me back". She promises she will, and to her credit, she does! She tells me my order is estimated to be ready in another 3 weeks! I tell her I would like them to ship me a partial order - whatever they have in stock, ASAP. She says she will get a partial order out to me on Monday.
Mon. July 6: I get told they're 1 piece shy of the full order, but it's supposed to arrive that day, so it'll get shipped tomorrow.
Tues. July 7: I get told they're 1 piece shy of the full order (it didn't come in yesterday), but it's supposed to arrive that day, so it'll get shipped tomorrow. They reassure me, the full order is all going to ship tomorrow.
Wed. July 8: The piece still didn't come in. I tell them to just ship the partial order. They say they that they'll ship the partial order Thursday.
Thurs. July 9: I get told that if I'm just willing to wait another week or two, they'll have the full order together! I tell them to ship whatever they have TODAY.
Friday, July 10: I call 9 times and leave 2 messages, and on my 10th call at 5:12pm, I get through. The order is ready to ship but hasn't been picked up yet. I ask what's in the order - she's not sure, she forgot to ask - but she says it's slightly less than half of my order (my order is 14 pieces).

I would give a minus rating if I could.

I regret ordering a sectional couch from this company online. Next week it will be 2 months we have been waiting. My wife and I had no issues waiting, it's what came up during the delivery process that showed the character of this company and the management.

Throughout the waiting process there were no phone calls l, not even to let us know it had arrived to set up a delivery date. I called June 10th and had booked delivery for June 12th.

On June 11th I received a call to confirm deliver on June 12th between 2-6 p.m.

On June 12th I left work 2 hours early so I could be home for the delivery and missed out on $70 pay.

Based on the delivery information, my wife and I sold our old couch on June 11th so we had the room for the new one.

On June 12th I was waiting from 2-6 until my wife and I called to see when we can expect delivery. We were informed there was a mistake and they had booked our delivery for June 13th. I live in Bowmanville and they only deliver out this way at certain times and was informed they couldn't deliver the couch until June 17th.

My 4.5 month pregnant wife and I have been sitting on the floor for the past 5 days as it is on our main floor and have a smaller home.

I called and talked to the manager Joe and explained everything and he informed me he would call me back and see what he can do as compensation. I did get a notification of a refund for the delivery which was $56. What about the hardship on my pregnant wife? What about my lost wages? For the last 3 days I haven't received any call from Joe and have called 3 times to speak to him. They ask for your name before they transfer you, so one time he was with someone, the other was he was in a meeting, and the other he wasn't in. Clearly dodging my calls.

I am sitting on my deck at the time of writing this and waiting for my couch still. I would have cancelled in a heartbeat if my pregnant wife didn't have to sit on the floor, but we are stuck at this point. I won't stop calling until I speak to him about further compensation. If I update my review, then maybe customers matter, but if no update, be weary of this place as they don't give any care towards there customers.