pressure sales - you purchase and provide payment and then eventually receive the prints which look like they may have been done by a child - but wait the real prints arrive after the building is complete. They don't advise that the baseplates that are truly required to secure and erect the building are not included and come at an additional $5800.00 cost. If you push back they will give them to you for cost $1600.00 - boy that is one heck of a mark up. Pushed back again - told them that I would loose my downpayment and instead of paying and accepting the building would rather pay a lawyer. Apparently that got their attention and they included them as a "gesture of good will" - advised that "customer satisfaction is their guarantee" Really!!!!!!! only after numerous phone call - which by the way you never get a live answer only voice mail and they will call you back. Seems to be a history of bad service and shoddy work ethics. Our building is up and looks as expected but what a hassle. Would have rather gone somewhere else and saved the stressful days and sleepless night!