Gem Windows and Doors

Windows & Doors Installation & Service
Toronto ON M8Z 1V1
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Reviews for Gem Windows and Doors

Average customer rating:
8.7 10 (418 reviews)

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tina.warren
tina.warren
0 reviews Toronto, ON
10/10

Strong knowledge, skill and follow through

Taz and Vince were very good to work with. Taz knew her products and was quick to communicate and manage expectations. Vince did an excellent installation and refined finishing job of our metal glass insert door. We would gladly work with them again and recommend them to anyone who wants quality work.

Approximate cost of services:
$5,700.00
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Company Response

Thank you so much Tina for taking the time to give us such a positive review. We are very proud of our team and we hope to continue providing you our excellent service for years to come.

Claire in Toronto
Claire in Toronto
0 reviews Toronto, ON
10/10

Bathroom Window Installation

They did a fantastic job replacing this window. Communication with everyone at GEM was fast and simple. The installers were fast, professional, helpful, and nice! It was overall a great experience.

Approximate cost of services:
$1,200.00
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Company Response

Claire,
Thank you so much for taking the time to write this review, we are very proud of our whole team. We are hope you are happy with your GEM products for years to come.

Private User
Private User
Private User reviews Toronto, ON
10/10

New door

Very pleased with the showroom visit, especially during the pandemic. After ordering, good service & questions answered promptly. Excellent installation.

Approximate cost of services:
$4,000.00
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Company Response

Dear Customer,

Thank you for taking the time to review us, and thanks for 10 stars!! At GEM we take pride in our work and the relationship we form with our customers! We are so happy to hear how satisfied you are with our customer service and installation.

Jeanne in York
Jeanne in York
3 reviews Toronto, ON
10/10

Gorgeous New Windows and Door

GEM was wonderful to work with starting with our initial consult with Paul, all the way through installation with Robert and team. We were consulted and educated along the way. I'm still stunned that everything looks so perfect inside and out! They did a superb job and I would highly recommend them for any window or door project.

Approximate cost of services:
$15,000.00
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Company Response

Dear Jeanne,

Thank you for taking the time to review us, and thanks for 10 stars!! At GEM we take pride in our work and the relationship we form with our customers! We are so happy to hear how satisfied you are with our service! Looking forward to working with you again!

Private User
Private User
0 reviews Toronto, ON
10/10

Home Window and Door Replacement

We are THRILLED with our Gem Windows and Doors! From first contact to last, our experience has been exceptional. Our salesperson Seymour worked with us to establish a desirable plan and his attention to detail was appreciated. The quality of the work and the work ethic of our installer Taras was most impressive. He went above and beyond to finish the job ahead of schedule and prior to a pending storm. The admin team were personable and responsive. Our windows and doors continue to be admired by neighbours and passersby and we are happy to recommend Gem Windows and Doors to all. Thank you!

Approximate cost of services:
$20,000.00
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Company Response

Dear Cherished Customer,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share a word about us. For over 60 years GEM has endeavored to attain 100% satisfaction and we are proud to have been able to do so. We will share your review with Seymour, Taras, and the entire team to keep up with the good work.

Private User
Private User
Private User reviews Toronto, ON
10/10

Storm door

Gem Windows was great to work with - they were very professional and pleasant from my initial call through to installation.

Approximate cost of services:
$1,400.00
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Company Response

Dear Customer,

Thank you for taking the time to review us, and thanks for 10 stars!! At GEM we take pride in our work and the relationship we form with our customers! We are so happy to hear how satisfied you are with our service! Looking forward to working with you again!

@queens12042156 in Vaughan
@queens12042156 in Vaughan
2 reviews Toronto, ON
10/10

Windows

This is the second time using Gem Windows and Doors as part of a 3 part plan in replacing windows on a 100 year old home. The windows selected suit our Tudor style home. Gem allowed us to keep our internal leaded glass windows to maintain the look of the home. We were very happy with the installation and external finishing trim. Thank you Joe and Mike. We are looking forward to 2022, when we complete our 3 part plan with the remaining windows. Bravo to the whole Team at Gem Windows and Doors. Gina and Tony

Approximate cost of services:
$6,500.00
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Company Response

Hi Gina and Tony

We really appreciate you taking the time to share your rating with us and it's always a pleasure working with you. We look forward to seeing you 2022!

Fred in Etobicoke
Fred in Etobicoke
2 reviews Toronto, ON
10/10

Being a good corporate neighbour

I have have purchased products from Gem Windows & Doors in the past and have always been pleased. Recently I was installing 2 sliding doors at my cottage and needed some screw cap covers to finish the job. Even though the doors were not purchased from Gem (It was a DIY job and simpler to buy them up north) Jim Christopoulos not only provided me with the right parts , he did not charge me. You don't see that every day! The receptionist, Meaghan ?, was equally helpful and a delight to deal with.

Approximate cost of services:
$0.00
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Company Response

Hi Fred,

We are happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know. We'll also be sure to relay your message to Jim and Megan.

10/10

Door Knob Repair

Jim, the manager is the greatest and thanks for the exceptional service. My “Gem” exterior door is 10+ years old. I removed the interior door knob and in doing so, broke a part. I called “Gem” for assistance (staff are very friendly, professional and helpful) and Jim, manager, gave me a replacement part at no charge. The replacement part didn’t work, so he gave me a complete brand-new in the box exterior door knob set for “free”. I was amazed and very grateful at the quality of service. I would highly recommend “Gem Windows and Doors” and Jim was truly amazing. For me it was a 5 star experience, thanks again.

Approximate cost of services:
$100.00
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Company Response

Hi Pcornwall

Thank you for taking the time to share your experience with GEM Windows and Doors. Our priority is customer satisfaction and we are thrilled to hit the mark. You’re right, Jim is always going above and beyond and We’ll be sure to share your praises with him!

Christopher Shim from Markham
Christopher Shim from Markham
2 reviews Markham, ON
10/10

Replace Storm Door Window Latch

One of the latches on my storm door window recently broke and I did not know how to go about fixing it. Jim from the service department, was very helpful and assured me that the broken latch could be replaced and that he had the replacement part in stock.
I Decided to make the attempt to replace the broken latch myself, so I met with Jim in the showroom where he took the time to show me how to replace it. Following Jim's instructions, I was able to successfully replace the broken latch on my storm door window.
Thank you Jim and Melissa for your help.

Approximate cost of services:
$15.00
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Company Response

Thank you so much for your review, Christopher. We really appreciate you taking the time out to share your experience with us — we agree, Jim and Melissa are truly a gem to have on our team! We count ourselves lucky for customers like you and look forward to working with you again in the future!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gem Windows and Doors

Gem Windows and Doors is Toronto's oldest and most trusted window and door retailer, serving South Western Ontario for over 60 years! Our showroom is designed to offer our customers choices from a wide range of window and door products. We specialize in custom window design and fabrication. We source windows worldwide to meet all of our customer’s requirements.

At GEM Windows and Doors, your window and door replacement could be eligible for the Home Efficiency Rebate Plus program. Contact us today for more details on how you could be eligible for up to $10,600 in rebates!

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Today’s vinyl windows are high-tech, ENERGY STAR approved, double and triple glazed, painted with a host of accessories such as brick moulds and interior jambs. Aluminum windows are efficient and thermally broken. They have found their way back to residential homes, in addition to commercial uses. Of course, GEM can also supply wood windows and fiberglass windows. Hybrid windows can be either aluminum clad wood or vinyl or even wood-vinyl composites. GEM is now a distributor for Mastergrain Fiberglass Doors, the leading fiberglass residential entry door. Of course, we carry complete packages of insulated steel doors and wood doors. Don’t forget our fire rated products and commercial doors! Modern homes are utilizing doors that could be considered walls! Lift and Slide Doors can be built in sizes only dreamed about, as can Bi-fold doors and multi-track stacking doors. We must not leave out a full complement of patio doors which GEM offers! A great door requires a great screen and GEM has the pleated retractable and roll-away screens you need. GEM has storm doors to meet your custom as well as standard requirements. Quality Window coverings include a host of blind and shade styles. These are not only the hand operated types but include both hard-wired and solar powered units that raise and lower at the push of a button. GEM also offers interior partitions, interior doors, shower enclosures and glass enclosures inside your home. GEM can manufacture and install railing, canopies, solariums and porch enclosures!
SERVICES
Come to GEM for the best selection for window and door sales and installation. We are fabricators of aluminum windows and sub-fabricator of selected products. We can provide your custom products for new construction and renovation.
BRANDS
Our brands include Pella, Armor, NanaWall, Cardinal Glass, Royal Plastics, Energi, Synergy, Spartan, Windspec, Everlast, Old Castle Glass, Emtek, EntryGuard, Dorplex, Palma, Sunview, Novatech, Mastergain, GEM Transitional and GEM Contemporary. These cover the full range of styles such as modern, traditional, transitional, new constructions, custom, renovation and urban.
STYLES
GEM is able to provide all the architectural and construction styles you require. We carry modern windows and doors. Traditional will always have a place. Transitional products bridge the gap between modern and traditional.
SPECIALITIES
GEM is your one-stop problem solver. Is it getting noisy when you want to sleep? We are experts at soundproofing windows to reduce sound transfer into your home. We invite you to visit our showroom to speak to our professional sales team, to learn more about our high quality custom products.
WEBSITE
https://www.gemwindows.com
YEAR ESTABLISHED
1961
NUMBER OF EMPLOYEES
15
RETURN POLICY
All products made to order
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, and Financing Available
LICENSES
GEM is a licensed contractor and maintains a manufacturing license. We are WSIB participants, member
MEMBERSHIPS
SAWDAC, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Manufacture Warranty plus 5 years of GEM installation
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.