I can never understand why it's so hard for some companies to be on time. Even more disappointing is when you have to call and follow up yourself. My appointment was booked for between 12-2pm. After making a couple of calls I was told the installers were on their way. I had specifically mentioned (before booking for that specific day) that the workers needed to be out by 5pm. I was assured they would. The installers arrived at 3:30pm and didn't leave until 6:45pm. They also left a few scattered cigarette butts on my driveway too.
Both my wife and I had evening appointments we needed to get to and I don't appreciate when companies dismiss the value of their client's time. I ended leaving to go to my appointment but my wife had to cancel hers. I ended up calling GK's office the next day and got a pretty insincere apology which included a comment similar to, "well they didn't come late on purpose".
Perhaps I should be invoicing George Kent...
- Approximate cost of services:
- $2,300.00