This company hires "craftsmen"
at mark-up prices.
They sent GC to
replace my kitchen countertop.
The counter was too wide, stuck out 1" at front, was not level, the corner joint was all buckled and not glued, and the backsplash was not fitted properly against the wall. Tradesman left the job to buy sealant to fill in about 1/2" wide spaces. To avoid sanding and painting wall where previous
counter had left marks, he bought plywood to raise up the counter. He asked me(age 70+) to sit on the counter to weigh it down while he put in screws underneath. He took a day and a half for the job, which included trips to Windsor Plywood to get
"extras" like plywood, silicone and green painter
tape etc. I had to pay him personal cheques for these extras, including the arborite,$424. When done, I paid estimated price of $800 by credit card
so had to sign the invoice on a line which had some statement saying I was satisfied with the job. After he left I discovered he failed to tighten up the plumbing beneath the sink and water leaked all over my cabinet floor. I left messages at the company office but no response from GC. I asked the manager to inspect the job and had to argue with him to get a refund on my credit card. He said $800 was reasonable for the job. I argued that Arborite and other extras should be included in the $800.
I hired a counter-top expert to redo
the job. He took 2 hours at cost of about $607,