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HomeStars  >  Plumbing in Toronto  >  Home Improvement Specialists - A Division of Handyman Connection  >  Replace tub, plumbing and install cement backerboard
Quentin BB in Oakville
Quentin BB in Oakville
6 reviews Oakville, ON
7/10

Replace tub, plumbing and install cement backerboard

We chose to use a Handyman vs. a Contractor for part of our bathroom reno. The scope of the project included removing existing tub, plumbing, framing new tub, new plumbing and installing cement backerboard.

By using a Handyman (vs. a Contractor) we saved enough money to invest in higher quality tiles (which we sourced to a tile contractor).

Pro: the handyman assigned communicated with me a number of times before the project began, and even came to site the day before to do a walkthrough. I was out of town most of the week, but my wife tells me he was very communicative. The job was completed for the most part.

Con: there was some sloppy workmanship and some corrections that I had to make to the project once complete. We went in with "eyes wide open" and expected this would likely happen. For example, incorrect plumbing fittings were used (we purchased a tub faucet which came with fittings that weren't used, which I had to replace) and large gaps inbetween the cemnt backerboard that I had to mesh and tape before the tile contractors came.

I take partial responsibility for this, and acknowledge that if I wanted an A1 job done I would have hired a bathroom contractor instead.

In my opinion, Handyman Connection will provide you with a proficient DIY'er. Fortunately my tile contractor was able to correct some of the work.

Handyman does offer a warranty, but I felt it easier to fix the issues myself.

Approximate cost of services:
$1,350.00
What could this company do to improve their services?
Use a more formalized training process for their Handyman, rather than using the customer as a guinea pig and taking customer feedback as the only determinant of a Handyman's proficiency.
Any advice to offer fellow homeowners facing a similar project?
Do your homework. Handyman Connection would be great for smaller projects. We rolled the dice and used Handymand for part of a bathroom reno.
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Company Response

This was valuable feedback, thank you for your detail and this will help us improve. We do lots of larger jobs and your comments are helpful