Hickory Dickory Decks

Decks
Toronto ON M4G 2L1
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Hickory Dickory Decks
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Reviews for Hickory Dickory Decks

Average customer rating:
9.6 10 (363 reviews)

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Joyce in Scarborough
Joyce in Scarborough
4 reviews Toronto, ON
10/10

backyard deck

Geoff was always pleasant right from the beginning with any telephone, e-mail, or in person interactions. He had several ideas which worked with our budget and our needs for a backyard deck. He always showed up on time and kept us up to date on how/when the job would start and how things were going during the actual job--he is very easy to talk to if there were any questions and always got back to us in a timely manner. The actual deck turned out great too! We had an idea for it to be done a certain way but with Hickory Dickory Decks expertise we realized it really wouldn't have worked out too well and may have cost us more in the long run. The end product is a beautiful deck--a very solid/sturdy piece of work which is also appealing. The workers also were friendly and cleaned up the yard after each long day.

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Company Response

Hi Joyce,

I just wanted to thank-you for posting your review. Hope you, Grant, and your family are enjoying the deck. I'll have to drop by sometime and see how it looks after the 2nd coat of stain. Take care.

Geoff

Spike in Toronto
Spike in Toronto
7 reviews Toronto, ON

First Review

10/10

Backyard Deck and Fence

I also met HDD at the Home Show and asked for a quote. Geoff asked many questions to understand what we wanted. He presented an initial design based on what we discussed, and the revised once we told him what we were "really" looking for. The design was perfect. The advice was always just advice, never pressure. We ended up choosing the TigerDeck product, a Brazillian Hardwood, or Ipe. It's the most expensive product around, but was well worth it.

Geoff was flexible, honest and prompt. Sam, the installer is a MASTER CRAFTSMAN. His cuts, joints, lines are all perfect.

I have since moved to New Brunswick but would seriously think about bringing Geoff and Sam out to do a deck here!

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Company Response

Hey Brian,

Thanks for the great review. Hope you and Susan are doing great out East. I went to your old place to meet the new owners and see the deck. Still looks great. Take care

Geoff

Mary Ann in Oshawa
Mary Ann in Oshawa
1 review Oshawa, ON
10/10

Deck plans

Came out to our new house being built. We told Greg what we wanted and within a week he had 2 different plans made up with quotes and expenses if we upgraded our hardware. We paid a fee of $100 for the dimensions plan we asked for and will receive it back if we have them build our deck. Greg was great and came up with some custom ideas in our price range. See you in the spring!

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Company Response

Hi Mary Ann,

Thanks for taking the time to write a nice review. We are glad you were happy with our service. Enjoy the deck!

Trish and Jacques (Toronto)
Trish and Jacques (Toronto)
2 reviews Toronto, ON
1/10

Build deck and back fence

February 2007 we met Hickory Dickory Decks at the home show and quickly inked a contract to build a deck and back fence. We were thrilled with the unique design for the deck.

One of the things that helped us with choosing Hickory Dickory Decks was that it was part of a larger organization. We were told that this allowed them to use resources in various areas should there be a need. This should have allowed them to meet their commitments.

The ground was broken April 23 and last nail went into the deck the first week of June. That was a long time for a job that was estimated to take 7 days. The carpenter would show up and work one day, or half a day, and then not show up for a week in spite of good weather. We would then call Ray Tierney of Hickory Dickory Decks Etobicoke to find out the status and when the carpenter would work on our deck. Commitments would be made and missed. No follow-up came from Ray.

Once completed we pointed out that the deck was squeaky. We were told they were investigating this with their head carpenter and they would get back to us. Many follow-up calls and notes went unanswered. We also noted that the composite deck material had bleached out in color. Luckily the decking material needed replacement from the manufacturer (because of the colour bleaching) and this led us to have the joist caps removed (which were causing the squeaking). We were later told that the two materials had not been used together before and were not used for subsequent deck purchasers. After much follow-up we finally had the decking materials replaced in November 2007.

The story does not end... in replacing the deck material they forgot to replace the material on the top of the railings, which was of the same substandard composite deck material. So back we go to the company to get this fixed. As I write this, this is the end of January 2008, almost a year from when we inked the original contract. All but one piece of the railing has now been replaced. I hope that it will get done...

The biggest frustration in dealing with Ray Tierney of Hickory Dickory Decks Etobicoke was the unresponsiveness and lack of follow-up. Commitments would be made and not kept. There were no calls made to us to let us know what was going on; we had to initiate all communication. We had to go to the head office many times to get resolution.

We would definitely not recommend this company... it was much easier to renovate our house (bathrooms, kitchen and structural changes) compared to getting a deck built by Hickory Dickory Decks Etobicoke!!!

1 of 2 people found this review helpful.
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Company Response

Hello Trish and Jacques,

We appreciate your comments and the review. We would like to apologize for the service you received from our previous Etobicoke franchisee Ray Tierney. He is no longer part of the organization. It is quite clear that you did not receive the service you deserved.

I would like to point out a few things regarding your comments.

1. Using the joist cap is meant to increase the longevity of the frame of the deck and was a great option that many people use. Unfortunately for some reason it was not compatible with the Veka Deck PVC product and not something that could have been anticipated.

2. The Veka Deck PVC product that was replaced is one of our most proven products and is still being used today in 2014. There were a few color fading issues that were taken care of by the manufacturer.

Again we would like to apologize for negative experience with the project. We hope you have been enjoying the deck since completion.

Regards,

Hickory Dickory Decks MGMT

canucklehead
canucklehead
1 review Toronto, ON
10/10

back yard deck

The deck was on uneven ground, and the team from hickory dickory decks knew exaclty what to do and how to get the job done right. If we ever need another deck they would be the first people we call.

great job, and i am on the deck as i write this review!

1 of 1 people found this review helpful.
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Company Response

Thanks for posting the review for us. I hope you are enjoying the deck. Thanks again for your business!

Bob, Pickering
Bob, Pickering
1 review Toronto, ON
10/10

They built our deck

We met Hickory Dickory Decks at the Toronto Home show and looked at samples of their work and photos. They came to the house and gave us an estimate and discussed the project with us; they answered all our questions well and stayed on budget for the job. They finished the job on time and their follow up was excellent. They cleaned up after their work, they stay in contact with us each year to see whether things are still satisfactory (so they didn't just come and grab their pay and then leave!)

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Company Response

Hey Bob,

Just wanted to thank-you for your HomeStars review. I hope you and Lynn are still enjoying the low maintenance deck. All the best.

Geoff
Hickory Dickory Decks

Cory in Mississauga
Cory in Mississauga
1 review Toronto, ON
9.8/10

Composite Decking Product

Pay a little bit more but you got what you pay for. Variety of products and their specialty is decking so extremely knowledeable. They won't be the cheapest but I'm really happy with the end result.

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Company Response

Hello,

Thanks again for your business! I am glad your are happy with the project and the service you received. Hope you are enjoying the deck!

Regards,

Geoff Aucoin
Hickory Dickory Decks

MDG From  AJax
MDG From AJax
1 review Toronto, ON

First Review

8.3/10

Backyard fence and gates

We wanted a beautiful deck for the backyard. Decided to try HDD. First with a small fence and gate. Bottom Line? We are now going over various places for a new deck with HDD.
Great work Jeff!

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Company Response

Hello,

Thanks again for your business!

Geoff

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hickory Dickory Decks

With franchises in over 60 cities in Canada, we’ve designed and built over 25,000 beautiful composite decks and have worked hard to earn our reputation as the best in the deck business.

To us, every project we undertake is not just a deck – it’s a Hickory Dickory Deck. That means it’s constructed to the highest standards using the best materials. It means it’s built by professional carpenters and craftspeople who adhere to the Hickory Dickory Decks philosophy and are careful to represent our brand well, every day. That means that you – our valued customer – will receive the best deck money can buy, backed by our complete satisfaction guarantee.

CATEGORIES
Decks
PRODUCTS
Composite and PVC Decks, Wood Decks, Gazebos, 3 Season Rooms, available with: lighting, planters, cabanas, arbors, pergolas, trellises, aluminum and composite railing.
SERVICES
DECKS.CA - Custom Deck Building, 1000's of Deck Ideas on-line, Deck Design and Consultation, ON-TIME Start and Completion, Full Service Lumber Yard , Permit Drawings and Engineering, Experienced Professional Carpenters
BRANDS
ARMADILLO, AZEK, CLUBHOUSE, GREENBAY DECKING, FIBERON, MOISTURESHIELD, TIMBERTECH, TREX, TRUNORTH, VEKA, ZURI. RAILING BRANDS - ETP METALS, CENTURY, ALMAR, FIBERON, TIMERTECH, TREX, INVISIRAIL
STYLES
Even with 25,000 decks built in Canada, our customers are still coming up with unique designs and functions. Customers come to us for "out of this world" unique, custom designs as well as to help fix the back porch...
SPECIALITIES
Composite and PVC Decks with long term warranties and unique custom designs
WEBSITE
http://www.decks.ca
YEAR ESTABLISHED
1987
PAYMENT METHOD
Cheque
MEMBERSHIPS
LANDSCAPE ONTARIO, NADRA, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
20 YEAR TO LIFETIME WARRANTIES ON COMPOSITE AND PVC DECKING BRANDS, 2 YEAR WORKMANSHIP WARRANTY
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