Hildi was lovely to work with and had lots of great ideas. We have a lovely kitchen as a result of her work.
I'd love to give her a great review as a result, but she is a major disappointment in two areas.
The first is measurement: her diagrams were off in one instance by about a foot (!) which cost us a lot of money to fix when we built the kitchen. More recently, we've also discovered that the rough-in she designed for the built-in fridge we are now finally installing is off as well.
The second is communication: she has never responded to a single call or email about either of the problems we had. And honestly, the emails couldn't have been nicer and more understanding - I'd be happy to send them to anyone who doesn't believe me.
I can forgive simple errors, but I can't forgive any business that doesn't own its mistakes and at least attempt to explain them.
Hence the low rating, despite Hildi's considerable skills in some areas. It honestly pains me to leave this review, because she's nice, enthusiastic and not without merit. But the lack of follow-through is simply inexcusable.
- Approximate cost of services:
- What could this company do to improve their services?
- Measure twice, cut once. Answer the phone. Answer email.
- Any advice to offer fellow homeowners facing a similar project?
- Check her drawings before the trades come in.
- Company Response
Im actually stunned by this review.If my memory serves me correct, you and your wife live downtown. You had a little boy, and one on the way when you hired me?Please let me know if you in fact are that client?I would love the opportunity to talk to you-I have not had the number or address on this site for 3 years as I have relocated my office and at the moment not registered with Home Stars.
Please call me directly at 647-980-7218 which is my cell number.