Hoerner Heating & Plumbing

Plumbing
Toronto ON M4K 2R1
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Hoerner Heating & Plumbing
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96%

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Reviews for Hoerner Heating & Plumbing

Average customer rating:
9.8 10 (739 reviews)

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Pat
Pat
2 reviews Toronto, ON
10/10

sluggish draining of toilet and moan after flushing

Called on a Monday and got someone to come within an hour!! Moaning and sluggish draining of toilet x 5 days. Turns out it was a blockage in my toilet a plunger couldn't fix. Sigh. The moan was considered a non issue unless the moan bothered me. Nope. Moan away.

Approximate cost of services:
$180.00
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Company Response

Oh awesome so glad you were taken care of and thanks so much for the review.
Tracey

Glennie and Wayne from Toronto
Glennie and Wayne from Toronto
2 reviews Toronto, ON
10/10

repair of broken outdoor pipe

Great service - prompt - efficient - friendly - reasonably priced. I've used Hoerner before and I will use them again when needed. Also able to get an appt. quickly.

Approximate cost of services:
$100.00
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Company Response

Thank you so much for your kind words. The technicians are so pleased to get this kind of feedback.
In addition we are so grateful for your repeat business and we hope you will continue to choose Hoerner in the future.
Best Tracey

Heather in Toronto
Heather in Toronto
6 reviews Toronto, ON
10/10

Outside Hose Faucet Leak - New Wall Hydrant Installed

As always, excellent service from Hoerner Heating & Plumbing! Technician Dave called in advance to negotiate an earlier time which was great. When he arrived, he quickly assessed the situation; described in clear detail what needed to be done; provided me with an initial quote which remained the same when the work was completed; and showed and explained to me what had been done. Much thanks and appreciation to Dave.
Heather R.

Approximate cost of services:
$150.00
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Company Response

Hi Heather,
Thank you so much for reviewing our company so quickly and thoroughly.
I will make sure to share this review with Dave- as it is something that the techs really appreciate and the reviews help them to continue to be excited about their work.
Thank you so much for your business- and we really hope that you choose Hoerner in the future.
Best Tracey

Laura Graves in Toronto
Laura Graves in Toronto
7 reviews Toronto, ON
2/10

Paid for an estimate that never came

Had a rep by to provide a quote on several plumbing jobs. In addition to the jobs I wanted done they attempted to push larger work on me, and now, eight days later, have still not emailed the actual quote I paid for. Thankfully I found a far more honest plumber who handled all of the work (including one job that required only tightening one nut - a job that Hoerner insisted would cost hundreds of dollars and tried to have include the city shutting off the water main at an additional cost). Still haven't received that quote, for work which has now already been done.

EDIT: Refund issued

Review has 1 previous version
Approximate cost of services:
$65.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 2 people found this review helpful.
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Company Response

Hi Laura,

We just received your review today. Thank you for bringing this issue to our attention because this is the first time we have heard about it. We have a system in place to ensure that estimates are completed in a timely manner. However, if something is not working we would appreciate any feedback in order to correct it.
We are very aware of how important it is to resolve your issue as quickly as possible. We are on our database now and have researched your job and cannot locate you using your Homestars registered name, therefore we would need an address to locate this job. In addition I have checked with some of our staff and we cannot locate this job. Once we locate your job information we will follow up with the assigned technician to address the issue.
We do have 6 pledges, and we offer 100% satisfaction so we look forward to the opportunity to correct any misunderstandings. As soon as you are able please contact our office 416 463 2573 as it is our mission to ensure that all our Hoerner customers are happy with the service we provide.
As you noted from previous reviews, our customers have been very happy and we respond quickly to the reviews. In conclusion, we would appreciate you contacting Hoerner Plumbing to resolve the issue. Regards, Tracey

Anne in Etobicoke
Anne in Etobicoke
16 reviews Toronto, ON
10/10

Leak

This turned out to be a small job, a leak coming from an opening in the basement cold pantry ceiling, the cause of which was found to be a leaking valve in the bathroom above; but I always use Hoerner, small or large problem, because they are absolute experts at what they do. Especially to be noted is their expertise on plumbing issues in older homes (mine is 80+ years old).

Approximate cost of services:
$150.00
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Company Response

HI Anne
Thank so so much for your ongoing loyalty and taking the time out of your busy day to provide feedback. The Hoerner employees love to hear about how they do.
We hope you will allow us to be of service to you in the future.
Thanks again
Regards Tracey

Private User
Private User
Private User reviews Toronto, ON
10/10

Plugged bathroom sink in basement

I was very happy with Calvin's determined effort to unlodge a stubbornly plugged sink drain that I had spent days trying to fix before giving up. Eventually he was able to break through with his heavy duty auger after repeated attempts to clear the drain pipe.

I would highly recommend Calvin and Hoerner Heating and Plumbing. And their prices were very reasonable.

Approximate cost of services:
$250.00
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Company Response

We are so happy too hear about Calvin's determination. This is a quality as an owner I love to hear about in a review. I thank you so much for your feedback and I really hope we can be of service in the future.
Thanks so much for reviewing Hoerner
Regards Tracey

Private User
Private User
Private User reviews Vaughan, ON
10/10

Blocked Drain

We had our main drain fixed and a valve put in 3 years ago, knowing full well living in the city that the roots would reappear. And they did. Hoerner came out the same day, snaked the line cleaning away as much roots as they could and my blocked drain was cleared. $350 - not bad for a same day visit. And the staff are very friendly and efficient.

Approximate cost of services:
$350.00
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Company Response

Thank you for taking the time to write a review for Hoerner Heating & Plumbing. We are happy to hear our staff could solve your root issue sameday. We look forward to helping you again in the future. Regards, Tracey.

Jane and Tom in Riverdale
Jane and Tom in Riverdale
12 reviews Toronto, ON
10/10

Rad repair and furnace servicing

Brad and Derek solved our radiator problem with ease. They serviced our NTI furnace as well. We were very impressed with their professionalism and the honest and direct approach regarding our needs.

Thanks so much guys. We will definitely, and with relief, rely on you and your company for our future heating needs.

Approximate cost of services:
$230.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Jane and Tom, Thank you for choosing Hoerner Heating & Plumbing. We are happy to become your regular heating company. We also are available for any plumbing or heating needs you may need as well. Thanks again, Tracey.

Jaimie in Toronto
Jaimie in Toronto
1 review Toronto, ON
9/10

Solid work, nice people

Well done work on a shower install and NTI tank-less boiler maintenance (Clean, valve repair). Some small miscommunication after the job was done (i was confused for another customer, nbd) , but I was happy with the work that Andrew did, and everything was resolved.

Nice to have a local company who knows their stuff.

Will use again

Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Jaimie
We really appreciate you taking the time to write this review. We thank you for your patience and apologize for the miscommunication. It is so nice to hear that you were satisfied with the workmanship. We hope we have the opportunity to be of service again.
Best regards Tracey

Susan at St. Clair W near Christie
Susan at St. Clair W near Christie
8 reviews Toronto, ON
10/10

Remove old radiator; relocate and install new radiator.

I was very impressed with the work done by this company. They seemed to pay attention to "the little things" (i.e. sending photos and info about the technicians who would be coming in advance of their arrival) as well as the big job, and they responded very quickly, courteously and appropriately to any unexpected problems that came up. Their employees were a pleasure to have in my house.

I will definitely use their services again.

Approximate cost of services:
$3,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Susan, Thank you so much for taking the time to write such a wonderful review. Hoerner Heating & Plumbing provides a 2 hour arrival window, sends out emails of your technicians prior to their visit and provides upfront pricing. We look forward to helping you in the future with any plumbing, hydronic heating or drain issues you may have. Thanks again, Tracey.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hoerner Heating & Plumbing

Hoerner Heating & Plumbing is a locally-owned and family-operated business specializing in Plumbing, Hydronic heating, Drains, and Heat pumps (Air conditioning).
Plumbing is your go to service provider for all your plumbing needs.
Our expert team understands the importance of plumbing, heating, air conditioning, and drains.
Our team is equipped with the knowledge to determine the best solution for your specific needs.
We are trained professionals that excel in installing and maintaining hydronic heating systems, drains, plumbing, and heat pumps(air conditioning) offering you optimal comfort and energy efficiency.
Understanding the importance of plumbing, hydronic heating, drains, and heat pumps (Air conditioning), we can provide expert knowledge on how the system works.
Count on us for top quality service in reliable hydronic heating that delivers exceptional warm-throughout your home.

We are a fully insured and licensed plumbing and heating company.

Hoerner Heating & Plumbing
At Hoerner, there is an operator on Duty 24/7, so you will always speak with a live customer service person to communicate any of your issues with frozen pipe repairs, sump pump repairs, toilet repairs, faucet repair, drain repair, and any other emergencies.
At Hoerner, the technician provides an upfront price option or options at your home before the work begins for work such as water heater install, heat pump/air conditioning install, drain install, and repipe install before they begin.
At Hoerner, our trucks are well-stocked with plumbing and heating parts, often we can do it all with just one service call for a boiler repairs, water heater repairs, and radiator repairs.
When Hoerner visits your home, we clean up after all our work like we were never there. Drain digs and Boiler installs require extensive clean up.

Why we value the work we perform.
Service and installation create a valuable role in increasing the value of the homes. The performance of all the equipment, and fixtures in the home creates a better quality of life.

CATEGORIES
Plumbing, Heating & Air Conditioning, and Drain Services
PRODUCTS
PLUMBING INSTALLATION Toilet Install Faucets Install Premium faucets install Tankless water heaters install. Sewage ejectors install Sump pump install Hydronic Heating Install WATER HEATER INSTALL Tankless water heater install Tank water heater install Heat pump water heater install HYDRONIC HEATING INSTALLS Install & service high-efficiency boilers for your home install Boiler install Radiant floor heating systems install Radiators Install. BOILER REPLACE OIL BOILERS DRAINS INSTALL New Drain pipes install Camera inspection drain install Mainline backwater Install Sink drain install FURNACES AIR CONDITIONERS HEAT PUMPS
SERVICES
PLUMBING REPAIR Toilet repair Faucet Repair Premium faucets repair Tankless water heaters repair Install Sewage ejectors Install sump pump. HYDRONIC HEATING Tankless Water Heater repair High-efficiency boiler repair Mid-efficiency Boiler repair Radiant floor heating repair. Radiator repair WATER HEATER REPAIR Tankless water heater repair tank water heater repair DRAIN REPAIR Clogged and blocked pipes and drains repair Camera inspection of drain repair Mainline backwater valves repair Sewage ejector repair Sump pump repair AIR CONDITIONER INSTALL & REPAIR FURNACE INSTALL & REPAIR HEAT PUMP INSTALL & REPAIR
BRANDS
BOILER NTI Boilers, Viessmann Boilers, Laars Boilers, Slant Fin Boilers, Weil McLain, Boiler Combi heating systems (condensing units) TANKLESS WATER HEATERS Navien and Rinnai WATER HEATER TANKS AO Smith, Bradford White, John Wood, Rheem, FAUCETS Moen faucets, Delta faucets, Kohler faucets, Grohe faucets, American Standard TOILETS Toto Toilet, American Standard toilet, PRODUCT Bio Clean-Drain liquid, Rydlyme Adey Mitsubishi Heat Pumps Mitsubishi Mini Splits Emergency Plumbing
STYLES
Hydronic Heating systems. Efficient. Professional. Old and New heating systems. Gas systems. Stelrads Emergency Service 24/7
SPECIALITIES
Tankless water heater install Radiant floor Install High efficiency boilers Install Bradford white combi core Replace Boiler combi units install Drain camera inspection Backwater water valve install and maintain. Building Trap Removal New water service Install Repipe house Install Sump pump install Heat pump/Air conditioning install Drain digs, Drain repairs,and Drain installs Radiator installs Basement Back ups Sump pump rebates Backwater valve rebates Heat pump rebates Emergency service 24/7 live customer service person answers the phone.
WEBSITE
https://www.hoerner.ca
YEAR ESTABLISHED
1991
NUMBER OF EMPLOYEES
17
PAYMENT METHOD
Credit Card,Cheque,Cash
LICENSES
gasfitter,plumber
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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