In July 2011 we purchased a three piece leather sofa set at Home Décor Furnishing in Markham. We specifically bought from this store because the sofas are Canadian made right here in Ontario and we were guaranteed quality workmanship and service. It came as a great disappointment when 4 months later, the leather began to peel, fray and the actual colour of the leather also began to come off. After calling the store several times and receiving no attempt at any service by the sales person or any other staff member, I brought in one of the fraying cushions so it could be fixed. At that point I was promised by the sales person that the leather on the cushion would be replaced. The cushion was returned to me over a month later with a bonding agent applied on top of the fraying section. When I questioned the sales person why the promise of new leather on the cushion was not met, I was told that the bonding agent over the fraying section should do the job. We have not been able since to sit on that particular cushion since any pressure on the leather causes the bonding agent to fray and the leather to further deteriorate. Since then, the leather on all the couches has started fraying, peeling and the colour fading, specifically on the cushions and back rests. We have called the stored several other times and emailed the store with full description and pictures of the issues we are experiencing with these couches. Calls are not returned, nor was the email. Bottom line, we are stuck with couches we paid $4500, a lot of money, with the promise of quality Canadian workmanship and service. What we got was cheap quality, poor workmanship and non existent service. Steer clear of this store. This quality can be purchased at discount stores for a few hundred dollars, not thousands of dollars.
- Approximate cost of services:
- $4,500.00