We placed an order for windows and doors with Home Depot in October and were assured installation would be done before Christmas - 6-8 wks. for the patio door & windows 8-10 weeks for the front door. Once the order was placed, radio silence until they called to book an installation date for Dec 19th for the windows ( 9 weeks since ordering ) and Jan 23rd (14 weeks!!) for the front door. When they turned up they had windows but no patio doors. The woman in the installation office was VERY unhelpful and would not do anything to resolve the situation, basically said its tough. The fitter made some calls and got it sorted and the door was fixed the next day no thanks to the installation office. Some window trim had to be especially made and I'm still waiting. Either the sales people make unrealistic promises about installation times to get the order or HD are completely incompetent at processing a $23,000 order! This was only part of the house - now we have the problem of who to use to replace the remaining 20 odd windows as I will NEVER use Home Depot again. Thanks for nothing (sorry a ton of stress) Home Depot and by the way your customer service is non existent.
- Approximate cost of services:
- $23,000.00