Protection Plus

Alarm Systems
1540 Lodestar Road, Units 10 & 11 Toronto ON M3J 3C1
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HomeStars  >  Alarm Systems in Toronto  >  Protection Plus  >  Great salesmanship, poor installation and aftersales service
Vincent
Vincent
8 reviews Toronto, ON
6/10

Great salesmanship, poor installation and aftersales service

Salesperson was very friendly and knowledgeable. The installation however did not go as smoothly as we thought it would. The technician did not clean after himself and scratched a brand new door that we installed only a month ago. We would have appreciated a follow-up from someone, to explain us how the system installed works, or at the very least to gauge our satisfaction. The only thing we got is a call and a follow-up email from their administrative team asking us, again, what was our credit card number as the technician forgot to write it down when he came over. All in all, we're happy with the system, but we're a bit disappointed with the service.

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Company Response

Thank you for submitting your review. I have passed on your kind words to Steve about your experience with the sales process and have spoken with our tech about his tidiness. He assures me that he will continue to and will be more mindful of using his floor mat for his tools, dust catchers for drilling, brush and dustbin, and indoor shoes that all our technicians are provided with. As for your door, we have reached out twice since you posted the review. Please call our office when you are available and ask for me. Your business is much appreciated.
All the best,
Allan Baum
President, Protection Plus 416-444-4663.

Previous versions of this review:

Vincent
Vincent
8 reviews Toronto, ON
4/10

Great salesmanship, poor installation and aftersales service

Salesperson was very friendly and knowledgeable. The installation however did not go as smoothly as we thought it would. The technician was a slob, did not clean after himself and scratched a brand new door that we installed only a month ago. We would have appreciated a follow-up from someone, to explain us how the system installed works, or at the very least to gauge our satisfaction. The only thing we got is a call and a follow-up email from their administrative team asking us, again, what was our credit card number as the technician forgot to write it down when he came over. all in all, we're happy with the system, but we really can't vouch for the company service.

1 of 1 people found this review helpful.
Was this review helpful?