Worst customer service Ive ever experienced. If you dont have a monitored account they are less than helpful. Spoke to Stephan about equipment issues which we purchased from them and he offered very little resolution to our problem and couldnt even get a word in before he starts to talk over you with attitude. Not our first bad experience with this customer service. This company has gone downhill since new management took over. Stay clear!!!

Great overall experience. Brian called me right away and got a sense of what I needed, a few days later, he sent someone to do the work. It was fast, professional and they did a great job. I highly recommend.

Had a service technician come to re-install sensors after windows were replaced. First, he tried to tell me it couldn't be done because the spacing was too tight, and then tried to upsell me on a new alarm system. Then he broke a window lock (which we had to replace by filing a warranty claim with the window company). Then he couldn't figure which wires were the correct ones for a couple of the windows. In all three cases I had to troubleshoot the issues myself in order for the service to be completed. They gave me a measly 10% off for my troubles. Will never do business with them again. On the plus side, the service tech was very apologetic and polite, but that's about it.

Changed all locks in my house to one lock. Paid for highest quality. Brandon was quick and thorough. Highly recommended. Also paid for locks/keys that cannot be duplicated accept with ID from home owners.

The service provided was excellent! Brandon was great at doing what we needed and provided details on the steps taken - great experience and I would recommend this company to others. Thanks again Brandon for your help today!

Brian the salesman was very thorough, and did a great job explaining all the options. He did not try to push me on an expensive service i did not need.

Brandon did a great job on the install. He came quickly, did a very clean job, and made sure everything worked properly before he left.

I would choose Protection Plus again, and you should too

We had 4 doors with 6 locks to be changed in our new house. Protection plus was very quick and professional in giving a quote and advice on our needs. The technician was punctual, professional, friendly and cleaned up any dust from the drilling. Id happily use them again. Thanks!

After ADT got bought out by Telus, the service of Telus was really quite frustrating (constant sales calls, zero support when needed), so i decided just to upgrade wtih a new companay. Protection Plus are real pro's and the combined knowlege of the sales team to the expreinced installers was amazing. Im quite happy with the products, service and team at protection plus.

Brandon did a great job installing our lock. He was professional, knowledgeable and friendly.
Brian was helpful setting up the appointment during my initial call and guiding us to make the best decision for how to work with an older door.

We needed to replace a lock on the side door with a digital keypad. Super easy process on getting the installation booked an installation service itself went super quick and very efficient. Very friendly and easy to deal with