Protection Plus

Alarm Systems
1540 Lodestar Road, Units 10 & 11 Toronto ON M3J 3C1
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Alarm Systems
Protection Plus
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98%

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Reviews by rating (past 12 months)
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Best of the Best '22 
Best of Award '22 winner 10 timesBest of the Best '22 Best of Award '22winner 10 times
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Reviews for Protection Plus

Average customer rating:
9.8 10 (848 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
0/10

Worst Customer Service

Worst customer service Ive ever experienced. If you dont have a monitored account they are less than helpful. Spoke to Stephan about equipment issues which we purchased from them and he offered very little resolution to our problem and couldnt even get a word in before he starts to talk over you with attitude. Not our first bad experience with this customer service. This company has gone downhill since new management took over. Stay clear!!!

Approximate cost of services:
$500.00
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Company Response

Thanks for reaching out. You have an alarm system that we installed years ago and whose service was subsequently cancelled. As explained to the caller, the BF signal on your keypad refers to the lack of communication of the alarm to the monitoring stations since your system is no longer monitored. I have reviewed the tapes (since all of our phone lines are recorded). Steve was willing to assist over the phone; at no charge, unfortunately, the caller became increasingly belligerent over the phone and hung up on Steve. FYI, management never changed; it's still me, my wife and now my son for the past 30 years. Allan Baum, Protection Plus

Private User
Private User
Private User reviews Toronto, ON
10/10

Getting locks changed

Great overall experience. Brian called me right away and got a sense of what I needed, a few days later, he sent someone to do the work. It was fast, professional and they did a great job. I highly recommend.

Approximate cost of services:
$350.00
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Company Response

Thanks very much.

Private User
Private User
Private User reviews Markham, ON
4/10

Mediocre service

Had a service technician come to re-install sensors after windows were replaced. First, he tried to tell me it couldn't be done because the spacing was too tight, and then tried to upsell me on a new alarm system. Then he broke a window lock (which we had to replace by filing a warranty claim with the window company). Then he couldn't figure which wires were the correct ones for a couple of the windows. In all three cases I had to troubleshoot the issues myself in order for the service to be completed. They gave me a measly 10% off for my troubles. Will never do business with them again. On the plus side, the service tech was very apologetic and polite, but that's about it.

Approximate cost of services:
$180.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Key lock change

Changed all locks in my house to one lock. Paid for highest quality. Brandon was quick and thorough. Highly recommended. Also paid for locks/keys that cannot be duplicated accept with ID from home owners.

Approximate cost of services:
$700.00
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Company Response

Thank you for your business

Rob in Brantford
Rob in Brantford
0 reviews Brantford, ON
10/10

Re-key services

The service provided was excellent! Brandon was great at doing what we needed and provided details on the steps taken - great experience and I would recommend this company to others. Thanks again Brandon for your help today!

Approximate cost of services:
$168.00
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Company Response

Thank you very much. Brandon is my son. He earned seconds of dessert today! All the best.

Matt
Matt
1 review Toronto, ON
10/10

Rekey

Brian the salesman was very thorough, and did a great job explaining all the options. He did not try to push me on an expensive service i did not need.

Brandon did a great job on the install. He came quickly, did a very clean job, and made sure everything worked properly before he left.

I would choose Protection Plus again, and you should too

Approximate cost of services:
$337.00
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Company Response

Thank you for your business

Beth in Toronto
Beth in Toronto
5 reviews Toronto, ON
10/10

Professional friendly locksmith

We had 4 doors with 6 locks to be changed in our new house. Protection plus was very quick and professional in giving a quote and advice on our needs. The technician was punctual, professional, friendly and cleaned up any dust from the drilling. Id happily use them again. Thanks!

Approximate cost of services:
$565.00
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Company Response

Thanks for your business.

Private User
Private User
Private User reviews Oakville, ON
10/10

Camera's and alarm system update

After ADT got bought out by Telus, the service of Telus was really quite frustrating (constant sales calls, zero support when needed), so i decided just to upgrade wtih a new companay. Protection Plus are real pro's and the combined knowlege of the sales team to the expreinced installers was amazing. Im quite happy with the products, service and team at protection plus.

Approximate cost of services:
$3,500.00
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Company Response

Thank you so much! Glad to be able to look after your security solution needs.

Private User
Private User
Private User reviews Calgary, AB
10/10

Lock installation

Brandon did a great job installing our lock. He was professional, knowledgeable and friendly.
Brian was helpful setting up the appointment during my initial call and guiding us to make the best decision for how to work with an older door.

Approximate cost of services:
$200.00
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Company Response

Much appreciated!

Peter Sozou from Toronto
Peter Sozou from Toronto
4 reviews Toronto, ON
10/10

Digital keyboard installation

We needed to replace a lock on the side door with a digital keypad. Super easy process on getting the installation booked an installation service itself went super quick and very efficient. Very friendly and easy to deal with

Approximate cost of services:
$450.00
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Company Response

Thank you very much.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Protection Plus

Since 1994, over 20,000 Canadian home and business owners have chosen PROTECTION PLUS® to provide them with customized, integrated security solutions.

PROTECTION PLUS® is Canada's Premier Authorized Honeywell Security Dealer, Resideo, Qolsys, ALARM-i Video Alarm Verification and ALARM.com.
Other premium brands we use include MUL-T-LOCK, MEDECO, ALARM-i, Madico Security Film, Openpath Access Control and more.
We are one of a select few companies in Canada that are U.L.C. listed for Commercial Alarm Installations.

PROTECTION PLUS® provides customers with professionally designed, installed and serviced residential and commercial security solutions.
Our Residential and Commercial services include;
Alarm Systems / Video Alarm Verification / Locksmith / High Security Locks / Door & Window Reinforcements /
Security Camera Systems / Thermal Cameras/ Standard and Video Intercoms/ Access Control / Security Bars and Gates / Security Window Film / Remote Services / Smart Monitoring / Fire and Life Safety Protection / Monitoring Service / Automatic Door Openers / Police and Private Guard Response and more...

Ask about us creating a customized security solution that fits your unique requirements and your budget.

Call 1-855-365-PLUS (7587) and speak with one of our Security Experts and set up a no-obligation SECURITY AUDIT of your home or business today!

CATEGORIES
Alarm Systems and Locks & Locksmiths
PRODUCTS
Our Residential and Commercial security solution offerings include: Alarm Systems / Video Alarm Verification / Locks / Safes / Security Camera Systems / Thermal Cameras / Standard & Video Intercoms / Entry Systems / Access Control / Security Bars and Gates / Security Window Film / Physical Security Hardware / Automatic Door Openers / Commercial Fire Detection Systems / Fire and Life Safety Protection / Smart Monitoring equipment and more ....
SERVICES
Monitoring Service / Video Alarm Verification / Locksmith and Keying Services / Remote Services / Police and Private Guard Response and more... We also offer no-obligation customized, residential and commercial security audits.
BRANDS
PROTECTION PLUS® Honeywell Security Systems Honeywell Security Cameras Honeywell Home' Resideo ALARM-i Alarm.com Mul-T-Lock Medeco Madico Window Film Openpath Access Control Dahua Security Cameras Dahua Thermal Cameras Hanwha Security Cameras
STYLES
Security solutions custom designed to your unique needs and budget
SPECIALITIES
We specialize in residential and commercial security solutions.
WEBSITE
http://www.protectionplus.ca/
YEAR ESTABLISHED
1994
NUMBER OF EMPLOYEES
25
PAYMENT METHOD
All major credit cards, e-transfer and by cheque
MEMBERSHIPS
CANASA, CFIB, BBB, TAOL
LIABILITY INSURANCE
Yes
DIPLOMAS
ULC, CANASA, TAOL, CFIB
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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