Protection Plus

Alarm Systems
1540 Lodestar Road, Units 10 & 11 Toronto ON M3J 3C1
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Alarm Systems
Protection Plus
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98%

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Reviews for Protection Plus

Average customer rating:
9.9 10 (828 reviews)

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michael
michael
6 reviews Toronto, ON
10/10

Rekey, new combo lock

John was great to work with - got in touch with me very quickly, very responsive and was able to answer all my questions. Rekeyed a few locks and installed an electronic combination lock as well On-time, professional and certainly knows his trade.

Will definitely use protection plus in the future.

1 of 1 people found this review helpful.
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Company Response

Glad to be of service.

10/10

Lock

Had some work done prior to the new year. John was excellent, quick response and courtesy. Knows his stuff. Was on time and followed all safety protocols. Would recommend and use again.

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KGoodall in Oakville
KGoodall in Oakville
1 review Oakville, ON
10/10

Lock Repair / Installation

Protection Plus is amazing! Brian was very friendly and responsive when arranging the services. When it came down to the actual service, Brandon was punctual and so professional. He did a full lock installation, took the liberty of making additional keys for me, and cleaned up! The price of the work never changed from the original quote. 10/10 would recommend and will be using this team again myself in the future!

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Private User
Private User
Private User reviews Brantford, ON
10/10

Security bars for a store front door

Great service! Brian was especially helpful with the info provided. Was a small job but was happy to help and get everything done right before the holidays.
Will be using them on my next project where security is required.

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Company Response

Thanks for your business and all the best for a great Holiday Season!

lesley.zixi.wang
lesley.zixi.wang
0 reviews Toronto, ON
10/10

Security system upgrade and rekey

Amazing service! Quick installation and everyone I’ve met during the process are professional, caring and simply amazing

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Company Response

Thank you very much for the kind words

Racheal Lawrence
Racheal Lawrence
0 reviews Vaughan, ON
0/10

Very unhappy customer

Our family is very unhappy with the service of Protection Plus. On Dec 4, we had an alarm system installed. Since the second day, we've had nothing but issues with the service. Protection Plus takes days for follow-up, and sometimes no response. We are still waiting to hear from Alan about our request to cancel our services. I do NOT recommend this company.

1 of 2 people found this review helpful.
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Company Response

Hello Racheal,

I have to admit, I am disappointed reading your comments. We at Protection Plus have bent over backwards to try to help you get your fathers alarm system sorted out. We arranged for a Technician to do the alarm takeover on a Saturday, which is difficult this time of year. He was warned by a previous technician that the system was very old and not functional. There were obscure Sentry wireless devices (long been discontinued) in the system that had trouble conditions. Our technician replaced two of these devices out of goodwill at no charge. When he left on that Saturday, everything was working.

You mention the problems started later on that day. I am not sure what phone number you were calling, but we have technicians on call 24 hours a day including weekends. Certainly Monday through Friday 9:00am to 5:00pm, you can ALWAYS get someone by calling our office. Considering that you say you can’t get in touch with anybody, you have had dealings with at least five of our staff. Our technician offered to call your Father on the Monday night to troubleshoot what the issues were. It was determined that four of these old Sentry contacts had low battery conditions. Rather than replace these old contacts you chose to try to order batteries on the internet. Our tech sourced out and sent you what you needed to get. That is the last we heard about this. You were going to get in touch with us if there were still issues.

As far as cancelling the service, I already explained to you that Allan is out of town until sometime next week so I don’t know why that is brought up again. I also told you we would not enforce the binding three year contract your father signed with us. If you are not interested in having any of the issues taken care of, we will definitely void the contract your father signed and issue a refund. Honestly, I don’t know where your comments are coming from considering we tried our best to correct issues that were not of our making. We would rather let a customer go than force them to remain with us being unhappy.

We have already made arrangements to remove our equipment today (after 5:00pm), after which a refund will be processed.

If nothing else, you have proven that our reviews are legitimate. Despite this type of situation, we have a 9.9/10 rating.

I wish you the best of luck and I hope you find a company more to your liking.


Rod Mackie
Vice President
Protection Plus

Private User
Private User
Private User reviews Vaughan, ON
10/10

Great service

They provide great customer service, are responsive and are helpful. I had some uniqe electrical challenges but they were able to overcome them. Thanks to all the team members for their help!

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Private User
Private User
0 reviews Toronto, ON
10/10

Door locks

John was amazing. He was so professional, courteous and completed the job in no time.

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Company Response

Thanks for your business

dmt in Toronto
dmt in Toronto
4 reviews Toronto, ON
10/10

Customer service as it should be

Helpful sales staff with no pressure when choosing product options. Chose a camera doorbell. Arrived to the minute on time and installation and user help went flawlessly. Helped again when we switched network providers 6 months later with patience, politeness and professionalism. Good product and good old fashioned service. If only my car mechanic were that good.

1 of 1 people found this review helpful.
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Company Response

Thank you for the kind words and your business

Albert
Albert
0 reviews Toronto, ON
10/10

Alarm system + Cameras/motion detector

The team they sent was very efficient and corteous - they knew what they were doing ! Came around 9 am and were out of here before 4 ! System ready to be ON.

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Company Response

Thanks for your business.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Protection Plus

Since 1994, over 20,000 Canadian home and business owners have chosen PROTECTION PLUS® to provide them with customized, integrated security solutions.
PROTECTION PLUS® is Canada's Premier Authorized Honeywell Security Dealer, Resideo, Qolsys, ALARM-i Video Alarm Verification and ALARM.com.
Other premium brands we use include MUL-T-LOCK, MEDECO, ALARM-i, Madico Security Film, Openpath Access Control and more.
We are one of a select few companies in Canada that are U.L.C. listed for Commercial Alarm Installations.

PROTECTION PLUS® provides customers with professionally designed, installed and serviced residential and commercial security solutions.
Our Residential and Commercial services include;
Alarm Systems / Video Alarm Verification / Locksmith / High Security Locks / Door & Window Reinforcements /
Security Camera Systems / Thermal Cameras/ Standard and Video Intercoms/ Access Control / Security Bars and Gates / Security Window Film / Remote Services / Smart Monitoring / Fire and Life Safety Protection / Monitoring Service / Automatic Door Openers / Police and Private Guard Response and more...

Ask about us creating a customized security solution that fits your unique requirements and your budget.

Call 1-855-365-PLUS (7587) and speak with one of our Security Experts and set up a no-obligation SECURITY AUDIT of your home or business today!

CATEGORIES
Alarm Systems and Locks & Locksmiths
PRODUCTS
Our Residential and Commercial security solution offerings include: Alarm Systems / Video Alarm Verification / Locks / Safes / Security Camera Systems / Thermal Cameras / Standard & Video Intercoms / Entry Systems / Access Control / Security Bars and Gates / Security Window Film / Physical Security Hardware / Automatic Door Openers / Commercial Fire Detection Systems / Fire and Life Safety Protection / Smart Monitoring equipment and more ....
SERVICES
Monitoring Service / Video Alarm Verification / Locksmith and Keying Services / Remote Services / Police and Private Guard Response and more... We also offer no-obligation customized, residential and commercial security audits.
BRANDS
PROTECTION PLUS® Honeywell Security Systems Honeywell Security Cameras Honeywell Home' Resideo ALARM-i Alarm.com Mul-T-Lock Medeco Madico Window Film Openpath Access Control Dahua Security Cameras Dahua Thermal Cameras Hanwha Security Cameras
STYLES
Security solutions custom designed to your unique needs and budget
SPECIALITIES
We specialize in residential and commercial security solutions.
WEBSITE
http://www.protectionplus.ca/
YEAR ESTABLISHED
1994
NUMBER OF EMPLOYEES
25
PAYMENT METHOD
All major credit cards, e-transfer and by cheque
MEMBERSHIPS
CANASA, CFIB, BBB
LIABILITY INSURANCE
Yes
DIPLOMAS
ULC, CANASA, TAOL, CFIB
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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